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Carrington Place

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ in the last week

    Beth- I empathize with your positIon and I appreciate the strain of being a caretaker for ill and aging parents.. Diabetic Concern: 1) I understand your concerns about this. I'd hoped we were responsive to your concerns once we were made aware. I am sorry if you did not feel as though they were addressed the right way initially. I am happy to hear that you were pleased with the outcome after meeting with the team. 2) In regards to the Medicare Issue ....Skilled Nursing Facilities are required to provide a Notice of Medicare Non-Coverage (NOMNC) to Medicare health plan enrollees when their Medicare covered service(s) are ending. The NOMNC informs enrollees on how to request an expedited determination from their Quality Improvement Organization (QIO) and gives enrollees the opportunity to request an expedited determination from a QIO. A Detailed Explanation of Non-Coverage (DENC) is given only if a beneficiary requests an expedited determination. The DENC explains the specific reasons. 3) Allong with the NOMNC letter, enrollees also receive a ABN letter (Advance Beneficiary Notice) which informs them, or their representative, of services (like therapy and skilled nursing) that will "likely" not continue to be covered under their Medicare part A plan. Per our protocol, we notIfy all enrollee's the week leading up to the last effective covered date. To provide them with the NOMNC and ABN letters, and explain what needed to be done should they wish to appeal. I do not know the specifics in your mothers case, per your statement above, you "filed a complaint with Medicare and won." What it sounds like, was you appealed to CMS on behalf of your mother and the appeal was approved and she did receive a Medicare A benefit extension. At Carrington Place, we have a set procedure for handling any concerns from families, residents or visitors. If you are not pleased with the care or the facility, and are truly seeking a resolution, it is important to inform someone that certainly seems able to help resolve it. I assumed we resolved your concerns as they were communicated. I wish to have been given the chance to assist you in your cocnerns further. Though I will look into the items you have mentioned here once again. I do wish you and your mother the best of luck going forward. Warmly, Mike McSwain

  • ★★★★★ 3 months ago

    Lies! Lies! Lies! My mother became diabetic, had some mini-strokes and has dementia. Dianne Eschert should NOT be director of nursing!! Anyone with medical training knows the first treatment for a person that has diabetes is diet. Per Dianne and with witnesses "If my mother was 80, I'd let her eat whatever she wants" The dietician at Carrington had NO problem changing my mother's meals! Only 25 days of rehab and Carrington states that Medicare says she's done. LIE!!! Filed a complaint with Medicare and won. Bottom line per Medicare - Carrington is NOT doing their job and we need to report them to the health department. Administrator Michael McSwain, I told you I would give you a great review if Carrington started doing what BY FEDERAL LAW they're suppose to do. Oops!! Guess you messed up. If you care about your parent, do NOT choose Carrington!!!!

  • ★★★★★ a year ago

    I had my mother there last summer for rehab and she received top notch care. It was good to watch her improve over time. We had our father there as well on a separate occasion and he passed away after a long battle with Parkinson's and dementia and the Carrington nursing staff did a great job taking care of him. Nursing is a challenging profession and often people only report negative things and disregard all of the hours of dedication required to care for their loved ones when they no longer can.. I am greatful for Carrington place's nursing staff. They truly are the best around.

  • ★★★★★ a year ago

    My mother was at Carrington from March 2014 thru the end of April 2015. My family was please overall with the care my mother received while she was there. The nursing staff was great. RN Teresa, on first shift - 200 hall -was one of the best nurses my mother could have had and Dr. Honeycutt was the best. My mother was in another nursing facility (Charlotte Health Care on Toddville) prior to us moving her to Carrington and had we sent her back to Charlotte Health Care, she would not have lasted as long as she did. So, Carrington Place, Thank you so much for caring for my mother the way you did for the year she was there. I would definitely recommend Carrington Place to everyone needing good, quality long term care for their loved one.

  • ★★★★★ 2 years ago

    I have been to Carrington Nursing Home a few times after my leaving and I actually used to be an employee for some time. I am using a fraudulent name to protect my identity. I have witnessed employees literally just treat the residents completely wrong. There is a white Baylor on 400 hall with brown hair who have numerous times been caught just being utterly rude to the residents. I have witnessed this same Baylor " jack up " a resident in a wheelchair. At the time I didn't speak on it because all the employees knew the " code ". To be completely honest, I wouldn't recommend Carrington Nursing home to anyone and most definitely not my grandparents. No one is a happy employee there. I wasn't happy there and I am most definitely glad that I am no longer a employee or have to step foot back into Carrington Nursing home.

About Carrington Place

General Information

Legal Business NameWessel's Nursing Home Of Matthews, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 25, 1974 (44 years)
Capacity166
Residents149
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Carrington Place

Carrington Place
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 8, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide special eating equipment and utensils for each resident who needs them.

December 4, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Carrington Place require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
1hr 15min
40min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
4hr 25min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.3%
99.2%
99.2%
99.2%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.1%
97.4%
95.7%
93.5%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.1%
48.6%
51.4%
62.2%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.3%
26.7%
25.0%
20.9%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
32.3%
35.9%
21.3%
29.6%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
9.0%
7.1%
8.8%
11.5%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
19.5%
19.8%
7.9%
20.0%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
3.6%
8.6%
10.6%
5.6%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
2.7%
2.7%
5.2%
4.9%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
7.3%
6.1%
5.1%
10.2%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
2.9%
2.7%
1.9%
8.3%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
13.5%
13.3%
7.8%
10.6%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
5.4%
5.2%
4.3%
4.0%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
2.2%
3.1%
3.5%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.9%
0.9%
0.9%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.5%
89.6%
85.7%
86.9%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.2%
86.2%
86.2%
86.2%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.3%
74.2%
72.9%
81.2%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
17.6%
19.4%
16.8%
15.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
3.4%
1.6%
4.7%
3.4%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
1.6%
1.1%
0.5%
1.4%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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