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Peak Resources-Outer Banks

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Sentara Nursing Center
Barco, NC
34 miles

Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    If I could give negative stars I would. My father was there early in 2017 and received decent care. He had to go back later in the year and was treated very poorly. Bandages weren't changed. Meals were always late and cold and missing items. The nurses are rough when they handle the patients, flop them around in and out of the beds. Devices that needed to be flushed regularly were not being flushed. Pain medicine was being withheld after an amputation. The call bells are ignored during the night. Some of the nurses even told me that there have been problems before with a shift in particular over night with the nurses ignoring call bells and not taking care of their patients. They "lost" one of my dad's appointments and missed a second one due to the medical transport being late. The bed side commodes aren't emptied after being used. My father was supposed to be on 24 hour/day IV meds and they were disconnected ALL THE TIME. He had a transport scheduled to take him to an out of town follow up appointment by a medical transport ambulance with IV medicine capabilities, the nurses at Peak unhooked his IV and sent him without his meds even after I double checked MULTIPLE times. The admin staff acts like your friends at first, they are wolves in sheep's clothing. There are a couple up there that you can tell are not comfortable doing what they are most likely being told to do but they still do it. The PT and OT staff are good though

  • ★★★★★ 5 months ago

    I was in this rehab center for 8 days after my knee replacement surgery in February, 2017 and it was a challenge to stay there to say the least. I found most of the staff friendly and wanting to help but they were woefully understaffed. There was only one nurse who could distribute pain and other medication to patients in the rehabilitation wing. She also was responsible for new patients coming in. Needless to say there were many times that pain medication was received 2 to 3 hours late and sometimes more despite constant requests thru the medical assistant. They would say they told the nurse and that was all they could do. My physical therapy had to be postponed until my pain medication was administered and took effect. Thank heaven for the therapist that would intervene during the day. The physical therapy and my progress was very good. My room mate would need assistance to go to the bathroom and would ring the bell for help in plenty of time but if no one was available no one came. It was very humiliating. I asked about getting my hair washed and no one could tell me how that could be done so I ended up washing my own hair in the bathroom sink in my walker, which was better that nothing. I don't know what someone would do if they couldn't get around. Some meals were better than others but overall poor. You will fill out a questionnaire about likes and dislikes along with food allergies but no one reads them. I couldn't even get ketchup to hide the taste - they kept telling me they had no ketchup - that is crazy! The staff for the most part seemed to be trying hard but they needed help. They were trying to do a job with their hands tied behind their backs.

  • ★★★★★ 8 months ago

    I cannot possibly say how grateful I am to Peak Resources for the kind and compassionate care that they are giving my mother. She has been in rehabilitation centers 3 times following hospitalizations and this has been, by far, the best experience we've had. Beth and her whole physical therapy staff and have been so wonderful with my mother - encouraging, cheerleading and pushing when necessary. They treat her with compassion and dignity and that had not been our experience at the other rehabilitation centers in Barco and Chesapeake. The nurse, cna's, and even the nutrition staff have gone above and beyond to provide excellent loving care. What has impressed me more than anything else is that the doctor has seen my mother 3 times in the 4 days since she's arrived. He's there now...on a Saturday afternoon! I never saw a doctor in the other rehabilitation centers- and you need to know that when you go into a rehabilitation center you can no longer see your primary care physician...you have to be treated by the doctor who is contracted to that facility. I realize that the previous owners of this facility had let it deteriorate and its reputation suffered (under a different name) but I can tell you that the new owners are renovating the facility top to bottom and this is such an incredible resource for those of us retiring here on the Outer Banks! Thank you!

About Peak Resources-Outer Banks

General Information

Legal Business NamePeak Resources Outer Banks Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 19, 1982 (35 years)
Capacity126
Residents69
Percent Occupied55%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Peak Resources-Outer Banks

Peak Resources-Outer Banks
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 8, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$6,500 fine
HSomeActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
HSomeActual HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionReview or revise the resident's care plan after any major change in physical or mental health.

June 11, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
BSomePotential for Minimal HarmHealth InspectionTry to resolve each resident's complaints quickly.

April 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,271 fine
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaintPut firmly secured handrails on each side of hallways.
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
BSomePotential for Minimal HarmComplaintProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Peak Resources-Outer Banks require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 30min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
55min
1hr 10min
ReportedExpected
RN
4hr 5min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.4%
96.7%
96.7%
96.7%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.9%
98.3%
100.0%
100.0%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
37.0%
33.3%
50.0%
-
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.5%
18.6%
16.7%
19.6%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.2%
38.7%
26.8%
39.9%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
10.2%
15.5%
9.3%
3.9%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
13.6%
36.5%
27.5%
21.3%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
3.6%
3.8%
5.2%
9.4%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
4.1%
12.7%
15.1%
18.0%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
3.2%
7.9%
4.7%
2.6%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
4.3%
5.7%
0.0%
2.1%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
4.1%
5.5%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
4.1%
0.0%
1.9%
0.0%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
3.0%
6.9%
2.9%
1.7%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
4.1%
3.4%
1.9%
2.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

65.0%
75.8%
77.9%
84.1%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.3%
83.3%
83.3%
83.3%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
89.4%
80.4%
70.0%
77.0%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
13.5%
29.3%
20.0%
16.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
4.6%
8.8%
9.4%
2.6%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
1.9%
1.0%
0.9%
0.6%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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