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Manor Care Health Svcs Pinehurst

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Tonya Ingram
    ★★★★★ 10 months ago

    My mother was here a few years back and the service started off excellent. I wanted to make sure that she had the best care since I was not living in same state as my mom so I wanted to feel secure and I did for a very short while. I started to notice that every time I wanted to speak with my mother, no one answered this ONE CORDLESS PHONE that is shared amongst other patients and that's fine but half the time, they don't know where the phone is. THIS IS VERY FRUSTRATING for me so eventually I moved her out to different facility. Then I moved her to Magnolia Gardens. She was there longer than when she was at Manor Care previously. To make a long story short, I surprise visit my mom from New Jersey to check on her AND facility just to see what's going on and found them to be incompetent, lazy and mean! My mom had an accident within the facility which is due to their negligence and they quickly moved my mom (WITHOUT MY PERMISSION) back to Manor Care. She's been back there since August 2016 and their service is back to the same thing that I remember previously! It's sad that these workers (not all but most) are ONLY there for a paycheck and do care what happens to the patients. I'm working hard to get my mom in a place where I'm truly happy and to see my mom happy and cared for too. I'm also working on moving closer to be there with her too!

  • Susie McCrelles
    ★★★★★ a year ago

    Checked my mother in for rehab and the people there were excellent, then the night shift came on. My mother called me in tears at 6 am. The woman had came into her room to help her to the bathroom. My mother was very weak due to being hospitalized. She was very hateful to my mom when she could not get her off the toilet. After she went to get a wheelchair and finally got my mom back on the bed, she slung the chair against the other bed in the room and she informed mu mom she had 40 patients to care for. My mother stayed awake about all night listened to another patient begging someone to help him to the bathroom. My mother was picked up immediately. She was told by the nurse that if she left that Medicare would not pay if she got sick again. I have tried repeatedly to contact Manor Care and no one will answer or return my calls. I sincerely hope that the family of the man begging all night to go to the bathroom will do a well check on him.

  • Tiffany Sanderson
    ★★★★★ 8 months ago

    My mother has been at this facility for one night and already I don't like it. When I saw my mom she was laying in bed and no one had checked on her. She has wet clothes on from peeing on herself and needed a bedside toilet. When I asked for one the nurse said it would be awhile. We're not going to get along well with this facility

  • Ivy Edan
    ★★★★★ 5 months ago

    I'm not sure how the care is but my mom is going tomorrow for a month and now I'm terrified they will neglect her..I swear if I hear of them giving a pimple on her ass I'm calling a lawyer

  • Chanelle Monroe
    ★★★★★ 9 months ago

    My grandmother Came To Manor Care And The First Week awe Had The Most Problems! She Was Placed In The "T-Hall" and The Nurses Have No Information About My Grandmother! The Nurse Gwen It Time Her For ever To Come Talk To and About My Grandmothers Laban and To Tell and About Her Doctors Visit! Mubarak Grandmothers Roommate Had Use The Restroom In her Bed and The Nurse Toke Almost 45 min to get the The lady and the smell filled the whole Hallway The A Nurse Name Stephanie Lost Her Cigarette ! Janet! And Gwen were being sarcastic ! they Made My Aunt Feel Slow Because She Pronounced A word worong ! They Are Two Horrible People Janet And Gwen IWill Be Call HR. Today!

About Manor Care Health Svcs Pinehurst

General Information

Legal Business NameManor Care Of Pinehurst Nc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 1, 1977 (40 years)
Capacity120
Residents96
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manor Care Health Svcs Pinehurst

Manor Care Health Svcs Pinehurst was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 20, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
DFewPotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

February 25, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
ESomePotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaint+InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

July 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
BSomePotential for Minimal HarmComplaintMake sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed.

May 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,105 fine
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manor Care Health Svcs Pinehurst require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 30min
ReportedExpected
CNA
10min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
2hr 30min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.4%
98.7%
98.7%
98.7%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
100.0%
100.0%
100.0%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
58.6%
53.1%
57.1%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
29.9%
35.4%
31.8%
32.8%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
33.0%
41.7%
36.7%
32.1%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
13.4%
16.4%
14.1%
13.9%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
12.7%
7.9%
23.8%
21.7%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
1.1%
0.0%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
8.6%
5.8%
13.9%
15.1%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
5.7%
0.0%
11.3%
8.5%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
1.5%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
3.4%
6.0%
4.0%
2.5%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.4%
97.3%
96.7%
98.3%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.8%
97.3%
97.3%
97.3%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.1%
72.5%
79.6%
72.3%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
3.6%
2.7%
6.6%
3.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
2.2%
1.0%
2.6%
5.6%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.6%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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