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Brook Stone Living Center

  1. Skilled Nursing Home Facilities
  2. North Carolina
  3. Pollocksville Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Dawn Milligan
    ★★★★★ 2 months ago

    This is a place where residents are treated like family. It's unfair for a facility to be underrated by disgruntled ex-staff members. It's not a corporate big name business it's a small family business. Please don't judge a book by its cover. You may miss out. My grandparent was a proud individual who never fathom he would end up in a facility. At first he was upset but, within a short period of time we had to bribe him to go out to eat with us. This place has had many upgrades.

  • Mary Simple
    ★★★★★ 2 months ago

    If youre looking for liars. Brookstone is the place. Management is corrupt.

  • + +
    ★★★★★ 10 months ago

    The place is dirty and dingy looking. Floors, especially corners and baseboards always look grimy. Residents' rooms are dusty, especially under the beds, and bathrooms always smell like old urine. Lots of grime around the toilet bases and toilet lid fasteners. Sinks appear dirty and stained. Recently heard that the only working washing machine is the huge commercial unit used by staff. So, residents have no way of doing their laundry. A number of residents complain about not getting basic food items, like bread, with their meals without having to specifically ask for it, and in some case were told there was none. It appears it is a rule that bathrooms in the halls are locked and residents are not allowed to use them. What's with that?!?! The water in the "community" shower has been limited to little more than a trickle. Guess the owners don't want to pay the water bill anymore. At least one resident's room is so full of "stuff" that it appears dangerous to walk around in it, probably a fire hazard too. None of the staff seem to be interested in providing "assistance" to those in "assisted" living. This is what happens when a facility has out of state, uninterested owners who never visit and whose only ambition is to collect Medicaid payments from the government. They give the pretense of being a care facility. Can't understand why NCHHS allows these Medicaid warehouses to operate at such low standards. It's no wonder there are so many empty beds in the place.

  • Brian Holland
    ★★★★★ 2 years ago

  • Latravearcia Williams
    ★★★★★ 2 years ago

About Brook Stone Living Center

General Information

Legal Business NameAm Health Care Services, Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareAugust 2, 1991 (28 years)
Capacity80
Residents61
Percent Occupied76%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Brook Stone Living Center

* Rating not displayedOverall Rating
Health Inspections Rating
Quality Measures Rating
* Rating not displayedStaff Rating
* Rating not displayedRN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 4, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Brook Stone Living Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 20min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
25min
1hr 10min
ReportedExpected
RN
3hr 15min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.2%
88.5%
88.5%
88.5%
94.1%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
100.0%
96.1%
96.4%
93.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
39.1%
-
52.2%
-
56.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.4%
22.4%
22.0%
27.8%
29.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.9%
15.7%
2.7%
11.9%
23.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents whose ability to move independently worsened
18.5%
12.8%
14.9%
12.0%
13.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antipsychotic medication
31.2%
31.0%
18.6%
13.0%
18.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents whose need for help with daily activities has increased
14.0%
17.6%
9.8%
11.1%
8.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who lose too much weight
7.1%
5.0%
5.7%
7.7%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
2.1%
0.0%
3.1%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who self-report moderate to severe pain
3.9%
6.2%
6.0%
2.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who have depressive symptoms
8.8%
11.8%
6.0%
5.5%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a urinary tract infection
6.9%
9.8%
5.9%
7.3%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
4.6%
1.3%
3.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.0%
100.0%
90.3%
65.0%
83.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
40.7%
72.7%
72.7%
72.7%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
65.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
-
-
4.8%
0.0%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who self-report moderate to severe pain
-
-
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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