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Hillcrest Raleigh At Crabtree Valley

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    The staff are incredibly nice! And it's a darn good thing. There are nicer homeless shelters than these semi-private rooms. It appears straight from the 70's, except for the effects of 40+ years of barebones maintenance and nominal updating. The beds and linens may be from the 70's as well. Threadbare, scratchy and pilling. Popcorn ceilung corroding from an old (and likely mold infested) water stain with open holes. Big stains and marks all over the walls. Wall holes left open through aged wallpaper where maybe a picture hung at one point. What's worst is the bathrooms aren't large enough to accommodate a patient in a wheelchair plus an assistant. Can barely roll more than a few feet back and forth. Forget trying to get to the other side of the bed and actually reach anything in the tiny old drawers posing as dressors. The window a/c until and huge tube tv just adds to the charm. If you or your loved one are mobile, I'm sure a week or two would be acceptable. A physically challenged patient is limited essentially to what is in reach. If your call bell falls on the floor, you're just out of luck until someone appears.

  • ★★★★★ 6 months ago

    My mother spent almost two weeks at Hillcrest Raleigh after her total knee replacement in January 2017. She had a great experience and my parents both consider this facility to be top-notch. My mother worked in healthcare and my father is a retired pastor, and both have a lot of experience visiting people in facilities like these. Both of them stated that Hillcrest is among the best they have encountered. As with all medical and paramedical institutions, the food may not always be to your liking, but they are fine with you bringing in home-cooked food or takeout to your loved one. The physical therapy services were excellent. Highly recommended for recovery from orthopedic surgery.

  • ★★★★★ a month ago

    Mom was transferred to hillcrest from duke raleigh hospital after hip replacement. Wound draining alot on Monday and Tuesday and Wednesday. No one took initiative to call orthopedic doctor to ask about special dressing. I was given heads up by nurse assistant that drainage was unusual. I called orthopedic found out special dressing was supposed to be placed by hospital but was NOT and supposedly no one at rehab was told special PICO dressing was sent with patient to be placed on wound BUT it was sitting on top of moms belongings by her bed the monday night she was admitted !Two days later STILL only gauze placed on wound ,no call to orthopedic until I called that wednesday.NOW 5 more days have passed STILL excessive drainage - blood leaking onto bed sheets and clothing 2-3 x/ day. again no call to orthopedic and no initiative by ANY care giver to place a call to moms surgeon!!! Extremely poor care. I tell nurses I have called surgeon to inquire about different bandage or need to see mom. Exasperated! I would NOT recommend this facility for rehabilitation!!!!

  • ★★★★★ 2 months ago

    The staff was very accomadating and met specific needs during my fathers stay here. Nursing supervisor wet out of her way to communicate treatment plans and options.

  • ★★★★★ 7 months ago

    I would never recommend this facility to anyone. Do not send your family member there please look elsewhere. It may appear very nice to the eye but it is deceiving. I do not want to divulge personal details but it was beyond unsatisfactory.

About Hillcrest Raleigh At Crabtree Valley

General Information

Legal Business NameHillcrest Raleigh At Crabtree, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 8, 2012 (5 years)
Capacity134
Residents106
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hillcrest Raleigh At Crabtree Valley

Hillcrest Raleigh At Crabtree Valley
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 12, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

May 3, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintProvide housekeeping and maintenance services.

February 24, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

July 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep accurate, complete and organized clinical records on each resident that meet professional standards.

January 29, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,300 fine
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hillcrest Raleigh At Crabtree Valley require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 25min
ReportedExpected
CNA
1hr 45min
40min
ReportedExpected
LPN
35min
1hr 15min
ReportedExpected
RN
5hr 20min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.8%
97.6%
97.6%
97.6%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
50.0%
47.6%
-
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.6%
32.0%
31.3%
41.3%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.3%
5.0%
3.5%
8.6%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
17.8%
16.2%
15.4%
14.8%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
10.5%
3.2%
1.9%
6.0%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
2.5%
1.1%
1.2%
3.0%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
10.5%
6.5%
9.0%
12.7%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
10.3%
6.1%
5.1%
10.5%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
2.6%
1.3%
3.0%
1.6%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
5.3%
2.6%
1.5%
4.7%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
3.2%
3.4%
3.0%
6.1%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.6%
94.4%
94.0%
94.0%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.8%
84.6%
84.6%
84.6%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
41.9%
35.0%
41.0%
46.6%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
13.1%
17.6%
18.3%
17.2%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
1.3%
2.1%
2.1%
1.9%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.3%
1.2%
1.3%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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