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Raleigh Rehabilitation Center

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • Rebekah Eberbach
    ★★★★★ 2 months ago

    Looks like an insane asylum from the outside. Absolutely awful experience for my dad, he wasn't even there a week before we took him out! The staff is disrespectful and rude. They made him sit in a wheelchair for 3 hours until 3rd shift came in which resulted in him peeing on himself twice and also soiling the adult diaper that they put on everyone. Absolutely horrific. NEVER LET ANYONE YOU CARE ABOUT STAY HERE!!

  • ima grouch
    ★★★★★ 7 months ago

    A good friend of our family is stuck there. And I mean STUCK. He is not happy in this facility and it seems they've taken his money. They take every single dime and leave him NOTHING from his social security. I wish the local media would do an investigation of this place! If we lived closer (we're 900 miles or so away) we would take him out of there ourselves but we can't. He says being there for Christmas was Christmas in Hell.

  • Daisy Mae
    ★★★★★ a year ago

    DONT ALLOW ANYONE YOU CARE ABOUT TO GO HERE!!!!!!! The staff is rude, unknowledgeable and will lie to you in a heartbeat. The facility is outdated and not clean. Patients are ignored! This place is a disaster!!!! I would rate this at a zero if possible!

  • Frank Peoples
    ★★★★★ 2 years ago

    My wife has been at Raleigh Rehab twice over the past year and a half after being at UNC Hospitals each time. She is at home now and in my opinion home for good. We just finished working with Rex Home Care. The Rex Home Care people commented when they first saw my wife on how good of shape she was in to continue her rehab activities and the facility she was at ( Raleigh Rehab) had done a great job. Caregiving is not a word we often think about until it is a love one or ourselves that need the caregiving. Raleigh Rehab employees exhibited excellent caregiving. Caregiving was given by many in the facility. There are too many names to give for fear of leaving off a deserving name. Let me touch on each discipline that provided for my wife's care. Rehab at Raleigh Rehab was excellent. the skill set of a successful physical or occupational therapist is much more than just a broad knowledge of exercises. it is essential that the therapist knows how to encourage a person to do as much as they can so a to move forward, but at the same time know when a person is doing there best the can. there are many factors which can make it difficult to know when a person is doing there best such as fear of falling and medical issues which may cause a person to not respond very well to requests. The therapists which we worked with were very knowledgeable of all of the above. They were always striving to communicate with their partners in such a way as to promote there self-esteem. It was also a blessing to me as well as my wife that I was able to and was encourage to be a part of her therapy. This knowledge of therapy has been extremely helpful for me at home. The medical staff ( doctors, directors, and nurses) were always open to questions about labs being done and lab results. The dialogue was kept up between my wife's doctors at UNC and the facility medical staff after appointments at UNC. Certain aspects of her care required monitoring of levels through properly scheduled labs. Good CNA work probably not thought about by many is an absolute essential part of the caregiving effort. Mobility is a blessing that is to be treasured by us. The interaction of a good CNA with a person who has mobility or other issues that reduce their ability to help themselves in many basic ways is to be respected. I will just I learned a lot form the CNA's there and I am very thankful for it. I would strongly recommend Raleigh Rehabilitation Center to anyone in need of caregiving and rehabilitation. Sincerely, Frank.

  • Howard Dean
    ★★★★★ 3 years ago

    Is it a nursing home, rehab from a hospital stay or an asylum. After this visit, which is my third (due to PSP Progressive Supranuclear Palsy), I am not sure. Judging from the sounds emanating from some the rooms at night and sometimes during the day; I would say an asylum, but one of the long-time residents called it a nursing home. In any case, the employees, for the most part, are great and very attentive to the needs of the patients. However, some of the patients require more care than the employees know how to give. I think the administrator(s) need to decide what kind of facility they want and stick to it. I do not think there will be a fourth visit, even if I need it and they would have me and if you are looking for rehab from a hospital stay, I do not recommend it.

About Raleigh Rehabilitation Center

General Information

Legal Business NameRaleigh Rehabilitation Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 1, 1972 (45 years)
Capacity157
Residents135
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Raleigh Rehabilitation Center

Raleigh Rehabilitation Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 24, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

September 20, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$38,101 fine
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

April 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

March 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$3,185 fine
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
ESomePotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
ESomePotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaint+InspectionTry to resolve each resident's complaints quickly.
DFewPotential for HarmHealth InspectionDispose of garbage and refuse properly.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

May 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionProvide housekeeping and maintenance services.
CManyPotential for Minimal HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmComplaint+InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
DFewPotential for HarmComplaint+InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmComplaint+InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmComplaint+InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaint+InspectionCoordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Raleigh Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 30min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
1hr
1hr 10min
ReportedExpected
RN
4hr 15min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

89.0%
99.1%
99.1%
99.1%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.3%
91.3%
85.0%
86.9%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
79.5%
73.0%
71.9%
68.4%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
31.2%
36.7%
35.1%
34.1%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.7%
31.3%
42.8%
34.5%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
15.1%
18.7%
14.6%
19.8%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
28.9%
26.7%
25.0%
21.3%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
1.2%
1.9%
3.4%
8.3%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
4.0%
2.0%
2.8%
10.5%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
7.6%
2.2%
9.3%
9.4%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
3.1%
0.0%
1.1%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
3.0%
2.9%
2.8%
4.8%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
1.9%
3.9%
5.6%
3.7%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
5.8%
5.3%
7.6%
5.9%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.2%
72.1%
66.2%
43.6%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.3%
80.0%
80.0%
80.0%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.7%
64.9%
64.7%
71.1%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
27.5%
19.7%
28.5%
22.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
5.5%
4.9%
1.6%
0.8%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
1.1%
1.2%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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