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The Oaks At Whitaker Glen-Mayview

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Reviews
Overall Rating 1.9 / 5.0 ★★★★★

  • Kimberly Tackett
    ★★★★★ a month ago

    I love the new administrator that started last week. She is exactly what this place needs to turn around. Our family feels renewed hope with Leslie. Thank you so much.

  • s smith
    ★★★★★ 6 months ago

    Old worn facility with lovely grounds and outside areas. Caring staff and better than average food. Would recommend to others for rehab care.

  • Debra Roten
    ★★★★★ 3 months ago

    If I could give 0 stars I would. IF you place a loved one at this facility, you will need to spend 10-15 hrs per week trying to get them decent care & working w mgmt to correct issues because mgmt and staff are like a revolving door. It changes every week and they are always short staffed. My mother was at this facility for 8 yrs unfortunately. A member of my family or me was at the facility every day. She got a bedsore that the wound nurse refused to treat because she didn't like my mom. When I found out, I took my mom to a wound doctor outside the facility. It took a year to heal this wound because it was so deep when I was notified. I contacted Administrator at facility and DHHS. Unfortunately DHHS almost has to witness the possible neglect before they can do anything. The Administrator had the wound nurse behind locked doors for an entire week creating medical records then when DHHS came, they showed these records to the State. All nursing homes have issues but when management is unwilling to listen or try to fix them, ALL residents at the facility suffer. I have so many horror stories that I could tell it is unbelievable. Most of these could have easily been corrected. Residents getting correct meds has been a problem for years. When my mom was admitted 8 yrs ago, they overdosed her w heart meds & she had to be hospitalized for 3 days. Recently, she needed salt pills as her sodium was so low she was at risk for seizures. The nurses called me to get them because the pharmacy was unable to provide. Incorrect billing has been a constant problem for over 8 yrs. PruittHealth constantly over bills for services they didn't provide. The only reason my Mom wanted to stay was she had friends there to spend time w during the day. I met w Administrators (about 20 different ones in 8 yrs), VPs, COOs of PruittHealth) but they only care about profit in their pockets. None of management cares about the residents. If placing loved ones here, PLEASE beware! I agree with the other reviews, I wouldn't let my dog stay here.

  • Daniel Goodheart
    ★★★★★ 4 months ago

    My mother was in mayview. Every single time I visited, she was covered in urine. When I approached staff, their response was remarkable. They said they didn't have time to change bedsheets. I ended up changing them Everytime. Ocassionally, staff found out and threatened to kick my mother out. I waited once for over two hours to have a nurse change her urine soaked sheets. This place is really poorly run. If I had any other option for my mother, I would have chosen it. I was there daily. Perhaps, they were not used to having a watchful eye. Honestly, I believe this place should be investigated. My name is Daniel Goodheart

  • Irene Smith
    ★★★★★ 7 months ago

    Extremely understaffed. Patients left unattended waaaay too long. Turnover of staff is constant with very little consistency for patients who need to feel safe with people they know. My mom was injured several times. We pulled her out finally. Oh the things I could tell , but just recommending no one put their loved ones there . Govt rates them high...but not the families of those who are there !

About The Oaks At Whitaker Glen-Mayview

General Information

Legal Business NameWhitaker Glen, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity71
Residents67
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Oaks At Whitaker Glen-Mayview

The Oaks At Whitaker Glen-Mayview was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
The Oaks At Whitaker Glen-Mayview has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Oaks At Whitaker Glen-Mayview require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 30min
ReportedExpected
CNA
1hr 35min
40min
ReportedExpected
LPN
55min
1hr 20min
ReportedExpected
RN
4hr 55min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.1%
76.3%
76.3%
76.3%
94.1%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
56.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.9%
18.5%
25.0%
-
29.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
7.7%
23.2%
-
13.2%
23.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
36.8%
33.3%
31.2%
31.0%
13.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antipsychotic medication
6.2%
14.8%
4.8%
-
18.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
5.3%
6.1%
12.9%
14.3%
8.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who lose too much weight
5.4%
6.5%
6.7%
11.1%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who self-report moderate to severe pain
7.9%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who have depressive symptoms
2.6%
3.0%
0.0%
0.0%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a urinary tract infection
7.9%
3.0%
0.0%
0.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
5.6%
5.8%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.1%
99.6%
100.0%
99.6%
83.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.2%
79.7%
79.7%
79.7%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.1%
62.4%
63.4%
68.6%
65.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who made improvements in function
0.0%
0.5%
1.0%
1.0%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
2.2%
3.4%
3.8%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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