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Countryside Manor

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • ★★★★★ a week ago

    We moved my mom into the Independent Village in March 2017. The staff and other residents are wonderful. On moving day, a resident came to welcome mom and offered to pick her up for lunch each day, so she would be comfortable. Mary Miles runs Admissions and she is incredibly organized, friendly and helpful. She told me to text her with any questions or concerns. In the beginning, I was quite needy but she ALWAYS responded the very same day and most times, within minutes- even on weekends. There are plenty of daily activities but my favorite was the monthly outing for dinner. Mary Miles would drive us in the bus and it was clear that she loved the group and the group loved her. It was a very close knit group that really looked out for each other. I went the first time to assist with my mom. After meeting everyone, I went because I thoroughly enjoyed their company. They are all so vibrant and active and even do volunteer work and on site gardening. I'm very attached to them! We hired 2 private Care Givers with references from Countryside, to help keep mom in the Independent Village as long as possible. Shirley came every morning to get my mom up, showered, dressed and fed before lunch. There is NO way we could have been successful without Shirley. She truly cared for our mom and kept her great company. My mom has Alzheimer's but she could remember Shirley by sight and name. You can't imagine the peace of mind that gave us! Jenny was also a big help, fixing mom dinners and being her friend. These are two great women and my whole family loved them. ALL residents will tell you how happy they are. They have Resident Meetings and the owners listen and effect changes on some of their requests. Every staff member I dealt with was phenomenal. The dining room provides wonderful meals and will even pack it to go if you have plans. Thomas in Maintenance and Lucy and Crystal in Cleaning, were very nice and respectful to my mom, especially during some dire situations. They never once complained, they just got on with the task at hand. She even removed the AC cover and cleaned it, so it wouldn't blow debris into the room. I know this because I had cameras in mom's apartment so I could check in on her. I could see and hear everything and I was never disappointed in these people. My mom lived there for 6 months before moving to the next level of care. She loved every minute of it and I did too. They don't allow gifts but saying Thank You seems to fall very short of my appreciation and gratitude. If you move a family member here, you won't be sorry. You will be grateful that they are getting such great care at very reasonable prices. They will enjoy life and be happy - and who could ask for more than that?

  • ★★★★★ a year ago

    We are new residents at Countryside and LOVE it. We have found people who work here to be extremely friendly and helpful. We have not heard one complaint and everyone tells us it is like a big family here. We are independant residents and love opportunities that are offeted here. It is quiet and serene. Steve and Mary Miles are tops. We consider ourselves blessed to be here.

  • ★★★★★ a year ago

    Great place and loved every minute I was there

  • ★★★★★ a year ago

    They lie to the residents and treat the employees like crap.

  • ★★★★★ 2 years ago

    The Director of Nursing is unprofessional, and rude. They are under staffed, and over worked. No one wants to work there, but they tough it out for the residents.

About Countryside Manor

General Information

Legal Business NameCountryside Manor, Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 22, 1991 (26 years)
Capacity60
Residents56
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Countryside Manor

Countryside Manor
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Countryside Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 60min
2hr 40min
ReportedExpected
CNA
60min
40min
ReportedExpected
LPN
40min
55min
ReportedExpected
RN
4hr 35min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.9%
100.0%
100.0%
100.0%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
58.3%
60.4%
79.2%
76.6%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
55.0%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
41.9%
48.8%
38.3%
37.8%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.8%
37.0%
23.8%
52.3%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
16.7%
14.6%
18.8%
17.0%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
14.6%
14.3%
22.2%
14.3%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
9.6%
16.2%
28.5%
3.4%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
14.9%
18.8%
12.5%
10.6%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
0.0%
2.6%
5.0%
0.0%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
8.5%
10.4%
8.5%
7.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
12.8%
10.4%
2.1%
2.1%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
2.1%
4.2%
2.1%
4.3%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
0.0%
1.8%
1.4%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

61.1%
74.1%
93.6%
93.3%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
89.5%
94.6%
94.6%
94.6%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
44.2%
64.7%
91.6%
85.5%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
21.7%
22.0%
20.0%
21.9%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.4%
3.2%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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