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Asheville Health Care Center

  1. Skilled Nursing Home Facilities
  2. North Carolina
  3. Swannanoa Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • Lauren Waites
    ★★★★★ a year ago

    Asheville Health Care Center is an excellent rehabilitation and skilled nursing facility. I have had the pleasure of working on this team for five years now, and I would highly recommend this facility to anyone who is in need of short term rehabilitation, skilled nursing care, or long term care. Our well integrated team is full of kind hearted, genuine professionals who work together to provide the best care for our residents so that each individual may achieve the highest quality of life possible. I have learned so much from my co-workers, the leadership team, and the residents over the years. I am eternally thankful to Asheville Health Care Center and would recommend it to anyone interested in being a potential resident or employee.

  • annie clayton
    ★★★★★ 11 months ago

    I was not impressed at all. My family member layed in his own bowel movement for over 30 minutes. The CNA was running around trying to care for eveyone. Lights going off all over the hall. And no one to help . You all need to get more help. I have worked as a cna for over 20 years I know how hard it is. I still realize that people need to be took care of. You can not let people lay in there own bowl movement. And expect sores not to happen. I am very disappointed in his care.

  • Steven Deitz
    ★★★★★ a year ago

    I am looking for a facility in Western NC to return to. I am currently living in Ohio but I want closer to home. First of all you folks that work there it's not you're opinion we want to hear. The rating is 4.1 but if you take out the out the employees it's looks ie a one star facility. I'm currently in my 4th facility. Ive been in one as far away as Colorado. I knew the area from the days when I could still walk and I hunted there. Just thought you might wonder why I was so far away from home. Beautiful country.The facility I'm in now is the second place I have had the opportunity to be President of the Residents Council. This position has given me the opportunity to voice resident's complaints. Trust me on this in that it is no doubt the number 1 complaint at any facility you go to. I have concerns about applying here because I only saw one review on this an it wasn't good. A bit of advice to the administrator! You shouldn't be the one to address the sue of meals it should be the Head of your Kitchen staff. If the 1/2 sandwich review is true you should be ashamed. I've seen sandwiches regularly at this facility and trust me I'm working on it. What's wrong with actually cooking. I just thought I'd eaten some terrible meals until I got here. One night last week we were served bowl of soup. They are not bowls but merely a cup without a handle. I took my straw with paper on it and cut the end off even with the end of the straw. I then stuck the straw into the soup long enough for the paper to absorb the broth. I then measured the depth of my contents of my bowl with a ruler. I didn't even have one inch of soup in my bowl. I'm sorry I took long telling you about my place but I tend to believe the review about 1/2 a sandwich. I'm afraid I won't be sending my application to Asheville Health Care. If you want a true rating don't use one that has been doctored up by facility employees.

  • Michael Weathers
    ★★★★★ a year ago

    I HAVE HAD THE PLEASURE OF HAVING TO BE A QUEST AT AHCC FOR THE PERIOD OF ONE WEEK FOR SEASRURES OBSERVATION. DURING MY STAY I WAS TREATED WITH RESPECT AND DIGNITY FROM EVERY ASSOCIATE WITH AHCC. THE STAFF WAS VERY ACCOMMODATING WITH HELPING ME FIND WAYS TO BETTER MYSELF AS TO WHEN I LEAVE. I WOULD VERY MUCH RECOMMEND THIS FACILITY TO ANYONE WITH THE NEED OF REHABILITATION OR SKILLED NURSING CARE.

  • Janice Nash
    ★★★★★ a year ago

    I have had the experience of visiting more than 1 nursing facility as of late. Dear God, I hope and pray that I never end up in your facility! Not only does the food LOOK repulsive, there is not enough of it to feed a person, 1/2 of a sandwich? Really? I thoroughly intend this to be looked into. If your grocery fund is defunct, for God sake pinto beans and cornbread is cheap and FILLING! I am in the process of saving pictures of these pitiful plates being served. Pictures are worth more than words and do not lie!!!

About Asheville Health Care Center

General Information

Legal Business NameMedical Facilities Of America Lxxii
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 23, 1992 (28 years)
Capacity106
Residents77
Percent Occupied73%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Asheville Health Care Center

Asheville Health Care Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 27, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmComplaintSend unopened mail from residents and promptly deliver unopened mail to residents.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

September 26, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmComplaintEnsure the activities program is directed by a qualified professional.

August 4, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

July 24, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$4,420 fine

January 22, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$2,015 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Asheville Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 25min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
3hr 40min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.6%
94.6%
94.6%
94.6%
94.1%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.6%
96.4%
98.8%
98.6%
93.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.2%
42.9%
40.5%
48.6%
56.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
44.4%
49.4%
46.7%
43.5%
29.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.6%
21.7%
15.7%
24.4%
23.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents whose ability to move independently worsened
15.8%
14.3%
13.3%
15.2%
13.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antipsychotic medication
19.7%
15.6%
6.8%
11.8%
18.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents whose need for help with daily activities has increased
12.3%
10.7%
6.1%
9.6%
8.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who lose too much weight
5.4%
8.2%
6.9%
5.6%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of high risk long-stay residents with pressure ulcers
22.6%
26.8%
14.8%
19.3%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who self-report moderate to severe pain
10.4%
7.5%
14.3%
8.3%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who have depressive symptoms
7.4%
10.7%
3.7%
8.2%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a urinary tract infection
7.2%
3.6%
1.2%
1.4%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.8%
0.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

74.7%
67.1%
85.1%
80.7%
83.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
58.2%
52.8%
52.8%
52.8%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.0%
79.5%
75.1%
83.7%
65.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who made improvements in function
44.6%
35.2%
34.6%
33.3%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.3%
2.1%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
1.0%
0.8%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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