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Azalea Health & Rehab Center

  1. Skilled Nursing Home Facilities
  2. North Carolina
  3. Wilmington Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Jordan Stierwalt
    ★★★★★ 7 months ago

    This place is absolutely amazing. My grandpa stayed here and was very well taken care of by the staff and nurses. Everyone there is so friendly and helpful. I highly recommend this place.

  • Julie Dawson
    ★★★★★ 9 months ago

    I could not have asked for better care for my father. The staff was caring and attentive during a very difficult time for my father and was particularly helpful to his family. The facility was very clean and provided the best care possible.

  • Dave K910
    ★★★★★ a year ago

    We had a terrible experience here. My 75 year old mom was there for 6 days before I was able to transfer her to another facility. Best choice we ever made and if you are even thinking about it, move. The food is absolutely terrible and mostly inedible. The workers were rude and some cried to my mom about wanting to quit and how they hate their jobs. They made her feel like a burden and would make comments like "I was about to eat my lunch," when she asked for help. ONLY your one assigned nurse/floor worker will help the patient. I asked for something from another worker and they will answer "that's not my patient" or outright ignore you. My mom was left in her bed for HOURS after ringing for assistance. One night nobody ever came to check on her or help her at all. Two days after femur surgery, she had to get out of her bed and into the bathroom by herself because nobody would come to help her. They wanted to just keep putting her in diapers and leave her. They were often hours late on getting her meds. She is diabetic and they gave her regular meals that she couldn't eat, despite numerous reminders. The list of concerns and issues we had in just 6 days could go on and on. She is now in a new facility and LOVES it. She is getting incredible care, therapy, food and everything she needs. She said it's like night and day and is very happy. Makes the rehab so much easier on her and the family! Very disappointed in Azalea. We also addressed all our concerns, as did my mom, with numerous people at the facility which is why she was there 6 days; hoping they would of addressed the concerns. Nope, actually got worse.

  • Kaala Solomon
    ★★★★★ a year ago

    If I could give this place less than a 1, I would. This place is TERRIBLE!!! I can't stress it enough!!! My mother-in-law was placed here after her knee replacement surgery. They do not respond to her button presses because she is in pain and needs some relief. She almost peed on herself several times because she can't walk without assistance to the bathroom. She waited hours for her pain meds, and then when they did give them to her, they were the wrong kind and she hallucinated! Turns out, it reacted with her other medications. Her physical therapist is really the only person in that whole place that treats her well. We are pulling her out of there earlier than expected because she isn't getting the care she needs. Try having your knee replaced and see how you feel. Try having NO ONE help you and see how you feel. I have never seen her treated like this, ever. I am extremely upset and have reported them to several places and hopefully they will be shut down. They do not care. Don't send anyone you care about to this place and do not let the hospital send them there either.

  • Life With Tiara
    ★★★★★ a year ago

    If I could rate the place a negative I would. My grandmother just got out of this place 6/20/18. She was in there for a week for therapy. The staff there is so LAZY. My grandmother would press her button for someone to come and she would have to wait hours for someone to come tend to her. I get she's not the only one in there but at least hire enough staff to cover people. She could have been on the floor hurt and broken a bone. The staff is not friendly at ALL. You can stand at the counter wanting to ask a question but they act like they don't see you. And some staff was ruff with my grandmother. While she was there one staff member had the job of washing my grandmother up. She was very ruff with her, when it was time to wash her bottom area she made her bleed. She made a comment "I like for my clients to be clean". Ok, I understand that but you don't have to make her bleed in the process of cleaning her. The only positive thing about this place is: It's very clean. Otherwise DO NOT TAKE YOUR FAMILY MEMBER TO THIS PLACE.

About Azalea Health & Rehab Center

General Information

Legal Business NameWrightsville Health Holdings LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 13, 2013 (7 years)
Capacity80
Residents67
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Azalea Health & Rehab Center

Azalea Health & Rehab Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 28, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintHave a program that investigates, controls and keeps infection from spreading.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Azalea Health & Rehab Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
45min
1hr 20min
ReportedExpected
RN
3hr 45min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

87.9%
92.3%
92.3%
92.3%
94.1%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.8%
97.9%
98.0%
93.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
38.5%
40.7%
51.9%
41.7%
56.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.8%
15.9%
20.8%
27.5%
29.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.9%
17.6%
17.5%
16.7%
23.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents whose ability to move independently worsened
22.9%
25.0%
21.7%
18.4%
13.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antipsychotic medication
10.6%
13.6%
15.2%
14.0%
18.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
2.2%
2.2%
8.3%
8.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who lose too much weight
6.1%
0.0%
6.7%
3.4%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of high risk long-stay residents with pressure ulcers
3.8%
0.0%
0.0%
4.7%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who self-report moderate to severe pain
2.2%
2.3%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a urinary tract infection
3.9%
2.2%
2.1%
2.0%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents experiencing one or more falls with major injury
2.7%
0.0%
1.5%
1.3%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

89.2%
85.4%
83.7%
89.5%
83.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.6%
79.3%
79.3%
79.3%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
43.2%
42.8%
52.6%
52.2%
65.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who made improvements in function
2.7%
1.6%
1.1%
0.0%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
0.6%
0.6%
1.2%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.3%
0.8%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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