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Cypress Pointe Rehabilitation Center

  1. Skilled Nursing Home Facilities
  2. North Carolina
  3. Wilmington Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Bret Sutton
    ★★★★★ 2 months ago

    My father was in this place. Seemed good going in until i started hearing from family and church members who were visiting that they were sropping gis food off and leaving, knowing he currently struggles to feed himself. When confronted Trish, they're friday evening nurse advised they were understaffed because it was friday which was clearly visible with patients wandering the halls wholly unsupervised. She heard my concern and immediately overspoke and became argumentative, i had not been aware she was the nurse seemingly reaponsible for the lapse in care. She refused to put another person on the line despite my emphatic requests, even being advised that there is a conflict of interest in her taking a grievance on her. She instead placed me on hold and did not return. When i called back she immediately did so again. On a third attempt she advised she would gear me out, and placed me on hold again. Dyring the intermittent oppurtunities for me to be able to speak without being interrupted by this person she advised there was no one else i could speak witg, it was not possible. Instead she began to fill out a grievance form against me. About 20 minutes later Allison karwoski, the director of nursing, called me back. Apparently having been asked to do so by Trish. She listened politely but then advised she felt her nurse was correct and i was being belligerent. I advised i was infuriated at her nurses handling of the entire circumstance.she never once responded to my direct concerns, never once addressed any of the issues i had presented. Instead, like her nurse, she too began to overtalk while i was speaking. I asked her multiple times if there was someone above her i could speak with, she said no. When she finally did advise that the facility was owned by southern healthcare, it came only after i advised her she was being recorded and advised her it is the fifth and final time i would ask. When i finally gave up with their profoundly adolescent behaviour and advised her i would speak to her personally and asked when she would be available she said have a good day and hung up. I cannot stress this enough, with love and understanding to any who have family in need of these facilities, their care would be better handled in a kennel than at tgis abominable clown run facility.

  • Angie Qureshi
    ★★★★★ 6 months ago

    I would never send a relative to this facility! A patient was left at the physician's office I worked at and never picked up. They waited for hours. The phones have been down at the facility so I literally had to drive to the rehab center myself and remind them that the patient was still here. They do not seem to have a record of who is dropped off where or the this would never have happened. Unacceptable!!!!

  • Janet Carney
    ★★★★★ 10 months ago

    This place is horrible! I have to say besides the most water bugs cockroaches I have ever seen, the Administrator of the building was the most vile woman I have ever come in contact with. Not only was she dismissive to me and my family but to her staff, this was all very apparent and witnessed. The staff I found to be wonderful especially Lindsay the social worker. They need to replace a certain someone there.

  • Anthony Guevara
    ★★★★★ 2 months ago

    Very rude, called to send an emergency message to one of their employees, but was hung up on.

  • Sharon Darity
    ★★★★★ a year ago

    My mother in law was recently in Cypress Point Rehab. The care there was extraordinary! Therapy department was thorough and very patient. The nursing staff treated her as if she were their own mother. She was treated with respect and dignity. She wasn't quick to use her call bell, but the staff was very good at anticipating her needs.

About Cypress Pointe Rehabilitation Center

General Information

Legal Business NameCypress Pointe Rehabilitation Center LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 1, 1976 (44 years)
Capacity90
Residents81
Percent Occupied90%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Cypress Pointe Rehabilitation Center

Cypress Pointe Rehabilitation Center was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 18, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintKeep residents' personal and medical records private and confidential.

July 17, 2015 - 5 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$5,265 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Cypress Pointe Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 10min
2hr 25min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
30min
1hr 20min
ReportedExpected
RN
3hr 60min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.9%
90.0%
90.0%
90.0%
94.1%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
93.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.1%
46.4%
54.5%
44.8%
56.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.2%
26.2%
29.5%
37.9%
29.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
25.4%
31.3%
35.5%
25.5%
23.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents whose ability to move independently worsened
18.5%
15.0%
15.3%
16.1%
13.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who received an antipsychotic medication
24.6%
16.4%
10.0%
12.1%
18.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents whose need for help with daily activities has increased
8.7%
12.7%
6.3%
8.2%
8.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who lose too much weight
14.3%
13.2%
10.6%
10.6%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of high risk long-stay residents with pressure ulcers
11.4%
4.3%
0.0%
1.2%
6.2%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who have depressive symptoms
0.0%
6.3%
4.8%
4.9%
4.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a urinary tract infection
2.9%
3.1%
1.6%
3.2%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
0.8%
0.0%
0.9%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.0%
85.4%
95.6%
94.3%
83.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.4%
81.6%
81.6%
81.6%
81.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.1%
75.4%
71.9%
64.8%
65.5%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who made improvements in function
23.9%
14.5%
6.0%
1.9%
14.4%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who self-report moderate to severe pain
2.9%
0.0%
0.0%
0.0%
1.8%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents who newly received an antipsychotic medication
2.3%
1.8%
1.4%
1.2%
1.0%
Q4 2016Q1 2017Q2 2017Q3 2017NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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