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Wilmington Health And Rehabilitation Center

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • Adam Phillips
    ★★★★★ 7 months ago

    My father died due to the lack of care at this facility. Some of the employees truly do care, but it is severely underfunded and understaffed and should be shut down.

  • Ginger Blackmon
    ★★★★★ a year ago

    This place needs to be shut down! Getting my mom out of here asap! Wouldn't put a rapid dog here. I have called to check on my mom and got no answer for over 12 hours of calling all 4 units no answer! Just told by a nurse that works there, that she was glad I'm getting my mom moved , because the patient's wasn't getting the care they need, and my mom wasn't getting her medicine but the are charting that they gave it to her. I'm about to explode! !!!!!!!!!!!!!!!

  • Gerard Jackson
    ★★★★★ a year ago

    Great place taking great care of my mom thanks b blessed

  • A Google User
    ★★★★★ 8 years ago

    We had a family member transferred to Mariner recently (April 2009) after a hospital visit for rehab after fracturing her pelvis. The patient treatment, and facility conditions that we witnessed in the first weekend of her stay were of great concern. The facility went without hot water for the entire weekend - and the staff had no ETA for repair, but thought it might be by Monday. On the Monday following, the facility had NO water at all, and the staff informed us it might be Tuesday before it was repaired. Further, we witnessed a number of occasions - again, over the span of only two days of visiting our family member - where patients' requests (via their room buzzers) for assistance went without response for well over 30 minutes - sometimes for over 45 minutes. Our own grandmother, who has a fractured pelvis - was left on a bedpan for over 45 minutes, in spite of repeated assistance requests. One patient had resorted to calling out for help - which also went unheeded until we tracked down a staff member. I understand that these places may be quite understaffed - but the failure to give high priority to issues like lack of basic infrastructure like hot water / running water, was very difficult to understand. We are moving our family member immediately. I would caution anyone considering Mariner to review them very, very carefully, and would suggest monitoring your family member's care very closely.

  • A Google User
    ★★★★★ 5 years ago

    Though I am glad that CliXelerate wrote the review below, I do not understand why it is posted here under the Wilmington Health and Rehab page. I can sympathize with this poster though since we essentially did the same thing with my mother a few days ago. She was caught up in what I will always refer to "a circle of pure hell." I am pleased with where she is now.

About Wilmington Health And Rehabilitation Center

General Information

Legal Business NameSsc Wilmington Operating Company LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 4, 1983 (34 years)
Capacity120
Residents102
Percent Occupied85%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Wilmington Health And Rehabilitation Center

Wilmington Health And Rehabilitation Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Carolina Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 16, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmComplaintHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.

August 6, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$23,655 fine
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

March 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

January 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Wilmington Health And Rehabilitation Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 50min
2hr 25min
ReportedExpected
CNA
35min
45min
ReportedExpected
LPN
45min
1hr 20min
ReportedExpected
RN
3hr 10min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

94.5%
89.5%
89.5%
89.5%
93.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
70.0%
59.5%
37.7%
52.6%
92.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
53.1%
50.0%
50.0%
70.4%
55.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.3%
20.0%
19.7%
25.4%
30.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.4%
30.9%
20.0%
26.9%
23.2%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose ability to move independently worsened
20.0%
21.7%
23.4%
18.6%
14.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who received an antipsychotic medication
11.9%
21.9%
3.2%
8.6%
18.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents whose need for help with daily activities has increased
8.0%
4.8%
5.2%
6.5%
8.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who self-report moderate to severe pain
10.0%
9.5%
7.2%
11.8%
8.6%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who lose too much weight
7.4%
10.8%
3.5%
12.1%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
4.8%
15.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who have depressive symptoms
2.5%
0.0%
1.4%
2.6%
4.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a urinary tract infection
5.0%
2.7%
1.4%
3.9%
3.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
2.1%
1.2%
0.9%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

45.1%
31.1%
25.0%
43.2%
82.5%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.8%
33.0%
33.0%
33.0%
81.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.3%
63.7%
70.2%
75.7%
63.3%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who made improvements in function
20.9%
16.9%
22.7%
25.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who self-report moderate to severe pain
3.8%
2.9%
2.2%
1.6%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.9%
1.0%
1.8%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NC
Percentage of short-stay residents with pressure ulcers that are new or worsened



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