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Manor Care Health Services

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • ★★★★★ 10 months ago

    The rooms are a little cold. The food is good, and most always served at the right temperature. The facility is always clean. The help is very good. Could screen people for likes/dislikes for roommates so that they get along better. Liked having a phone in my room but believes you can only get calls after a certain time. Jay in therapy is the best therapist. Staff is friendly and nice.

  • ★★★★★ a year ago

    the worst place in the world. DO NOT GO THERE!!!upon entry it smells like cat pee. staff lets you sit and wait , in my case up to 22 min. they will not give you your meds on time, as a matter of a fact, they have been known to pocket them. the are rude and abusive. i was in a severe motorcycle accident and the staff sent me to the sanford emergency after 3 days for supposed surgery. turns out, there was no surgery scheduled,as a matter of fact, no one even knew i was coming. they just dropped me off. a friend that thought i was still there came to visit. they told her i was off at an appointment and then kept the flowers!!! a friend of mine, they dislocated her brand new hip and waited 2 (!!!!) weeks befor sending her to a doctor. if i could they would get minus 5 stars

  • ★★★★★ a year ago

    The family member that is trapped in this facility reports being abused and neglected. Complaints to facility management and to the State have not been addressed. I would not place a stray dog in this facility and hope to see my family member moved soon.

  • ★★★★★ 4 years ago

    I have been at ManorCare for about 3 weeks. During that time I felt that the CNA's were very professional, friendly, and accessible. It did not matter which shift, in almost all instances they arrived shortly after the bell was rung. I did find the food was well prepared. The dietary department made an effort to present food in an eye appealing manner. Considering the number of people the department serves meals to three times a day, the food was flavorful and a good variety. I have a Gluten Intolerance and an effort was made at each meal to meet my needs. In some instances the food surpassed what I would have prepared at home. A complaint that I have heard from several patients is that the portions are too large for sedentary people. I would agree here. The nursing care was fair. I did find that the expectations for the nurses and the number of nurses on the floor at any given time could have been improved. The nurses are required to distribute all medications and document. There were several times when I waited for pain medications over an hour. In one instance over two and a half hours. The nurses seemed overwhelmed. The nurses also provide the wound care and had a difficult time fitting this in and distributing medications. I felt the therapy department was very well qualified. They provided daily service for both my OT and PT needs. The staff was very pleasant and gave very detailed instructions for exercises. They also explained why I was performing the exercise. I also found the facility clean. I think the housekeeping department does a good job of keeping the rooms clean. The CNA's do a great job of providing and assisting with daily patient cleanliness.

  • ★★★★★ 4 years ago

    Horrific experience... with every department. OK - the therapists were good but the nursing staff lacked critical thinking and the social worker was condescending and patronizing. BAD BAD BAD

About Manor Care Health Services

General Information

Legal Business NameManor Care Of Fargo Nd LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 21, 1967 ()
Capacity131
Residents83
Percent Occupied63%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manor Care Health Services

Manor Care Health Services
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of North Dakota Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 30, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

April 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintListen to the resident groups and act on their complaints and suggestions that affect resident care and life.

July 9, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
ESomePotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.
DFewPotential for HarmHealth InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.

May 14, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure services provided by the nursing facility meet professional standards of quality.

February 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manor Care Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 35min
2hr 30min
ReportedExpected
CNA
1hr 5min
40min
ReportedExpected
LPN
40min
1hr 5min
ReportedExpected
RN
4hr 20min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.8%
93.8%
93.8%
93.8%
98.0%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
91.3%
84.9%
92.9%
100.0%
96.7%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
59.5%
48.6%
47.1%
60.5%
45.7%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of low risk long-stay residents who lose control of their bowels or bladder
17.5%
10.1%
9.5%
8.6%
19.6%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents who received an antianxiety or hypnotic medication
5.8%
16.6%
20.5%
8.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents whose ability to move independently worsened
7.9%
9.1%
6.0%
6.6%
17.5%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents who received an antipsychotic medication
9.4%
23.2%
7.7%
8.6%
16.3%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents whose need for help with daily activities has increased
1.4%
5.8%
11.9%
12.9%
10.4%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents who self-report moderate to severe pain
6.3%
12.9%
12.5%
6.6%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
0.0%
4.0%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of high risk long-stay residents with pressure ulcers
7.5%
8.5%
1.6%
0.0%
5.1%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents who have depressive symptoms
0.0%
7.0%
5.8%
3.3%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents with a urinary tract infection
2.9%
2.7%
0.0%
0.0%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
3.4%
5.0%
4.9%
2.2%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.3%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

70.7%
63.1%
79.0%
89.2%
83.8%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.5%
75.7%
75.7%
75.7%
80.0%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
79.8%
70.9%
69.6%
78.5%
77.7%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of short-stay residents who made improvements in function
16.8%
17.0%
23.5%
27.6%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
1.9%
1.4%
1.5%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016ND
Percentage of short-stay residents with pressure ulcers that are new or worsened



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