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Bedford Hills Center

  1. Skilled Nursing Home Facilities
  2. New Hampshire
  3. Bedford Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.2 / 5.0 ★★★★★

  • Leon Austin
    ★★★★★ 3 months ago

    Very Good experience. I will start from the day I brought my dad in. One of the ladies from the billing department helped me. (Not her job) She didn't just tell me where to go, she brought me to the people I needed to talk to. A+ Stephanie (Social Worker) Very passionate and truly cared. She was extremely helpful every step of the way. Any concerns we had, i could just reach out and she was always there to listen. Jennifer was the head nurse on the rehab wing my dad was in. Very passionate and would always listen and answer questions. Nicole, one of the nurses that helped on a daily basis. You would have thought it was one of her family members laying in the bed. Her heart is 10X a normal person. Even with a very busy schedule of others to take care of, she always had a min to check in. The woman who cleaned the rooms. She would talk to my dad while cleaning. His biggest complaint being at the facility was being board. Her conversations help more than she will ever know. The helpers (LNA etc.) so many to list, but always there when needed. Kristen is the one I will list by name. By far she was my dad's favorite. Her passion and caring spirit made all the difference. Food was good. Room was nice. Facility was nice. Was it brand new, no but there were no complaints. Our overall experience was a very good one based on the staff. My dad passed away at the facility 9/9/19

  • Becky Kix
    ★★★★★ 3 months ago

    Always parking and always a bright and friendly welcome when you walk in! The team take great care of the patients and their families - they treat them like their own family! The building is exceptionally clean and well cared for with great spaces for quiet and natural light. I would highly recommend!

  • Anna Lyon
    ★★★★★ 3 months ago

    Bedford Hills was so great to my grandmother and our whole family! They were kind, easy to talk to, efficient, and extremely thoughtful!

  • Elisa Dinsmore
    ★★★★★ 5 months ago

    I would give them less than one, could I. My mother went in on 5/31/19 to rehab. I delivered her with a USERS MANUAL, as I had been caring for her, SUCCESSFULLY, for 3 1/2 months prior. Due ONLY to my own physical limitations, I brought her here. She WALKED IN, and was still able to feed herself, and communicate. The first day, we warned the staff (repeatedly) that my mother was a huge fall risk (which was also communicated by the hospital from whence she came). We requested a bed alarm for safety - and had to sign a release. That very night - she fell (for the first, but not the last, time). Despite being told that, given her condition, immobility was the worst thing for her - they left her, not moving, for days. It took them over a WEEK to even get the timing of her medication correct, which, given her condition (atypical Parkinson's - even though the facility did not know the TRUE diagnosis - because they never read the complete file) - further disabled her. She also had a torn rotator cuff, which they had knowledge of - but somehow never communicated to ALL staff. This resulted in her being put in unnecessary, excruciating pain, every time a different LNA transferred her. She was a 2 assist - but they routinely only used one, which resulted in further harm. Every day, I was there. And every day, at least one person, if not more, tried to move her by pulling on that arm. They claimed to have experience dealing with Parkinson's patients - but they DO NOT. They made claims about their capabilities that they do not actually possess. Their PT staff is entirely made up of non-qualified CHILDREN. Even they, who were supposed to know about her physical limitations, attempted to have a 75 year old woman, with a torn rotator cuff, PULL HERSELF UP FROM A WHEELCHAIR, USING PARALLEL BARS. Thankfully, I was there (with witnesses) to tell the PT about the tear. Who, upon reading her file, could (according to him - JEFF) not find it. She'd been there over a week at that point. I could go on and on - but I'll leave you with this : She WALKED into that facility on 05/31... And DIED on 06/22. It is my sincerest hope that all those whose ineptitude contributed to my mother's excruciating pain, and death, may experience the hell in which this place delivered her. To those at this facility (you know who you are) that actually CARED, and were kind, and gentle with her : THANK YOU. You did the best you could with what you had to work with, and myself, and my family, will always be grateful for that.

  • Astrid Alvarado
    ★★★★★ 3 months ago

    Location and building is well kept and beautiful!

About Bedford Hills Center

General Information

Legal Business NameHarborside New Hampshire Limited Partnership
Ownership TypeFor Profit - Individual
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 1, 1996 (24 years)
Capacity147
Residents142
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Bedford Hills Center

Bedford Hills Center was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 26, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
BSomePotential for Minimal HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
BSomePotential for Minimal HarmHealth InspectionKeep all essential equipment working safely.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Bedford Hills Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 20min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
45min
1hr 10min
ReportedExpected
RN
3hr 35min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.6%
100.0%
100.0%
100.0%
98.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
95.9%
95.8%
92.9%
97.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
38.2%
45.6%
45.3%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
24.0%
22.0%
19.8%
23.7%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
22.0%
21.1%
8.7%
12.5%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose ability to move independently worsened
20.5%
18.6%
19.3%
17.4%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antipsychotic medication
12.0%
21.1%
10.4%
23.7%
17.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose need for help with daily activities has increased
6.1%
6.7%
5.1%
8.1%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who lose too much weight
1.2%
3.3%
7.1%
9.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of high risk long-stay residents with pressure ulcers
9.0%
6.8%
5.2%
5.5%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who self-report moderate to severe pain
0.9%
0.9%
1.9%
0.9%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who have depressive symptoms
3.5%
0.0%
5.1%
2.7%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a urinary tract infection
2.6%
3.3%
4.2%
3.5%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
1.6%
1.4%
1.1%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

90.0%
89.3%
91.4%
89.7%
87.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.9%
94.6%
94.6%
94.6%
88.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.3%
84.7%
80.5%
76.3%
73.5%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who made improvements in function
17.8%
17.9%
17.9%
20.4%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
2.5%
0.0%
0.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.4%
0.5%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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