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Harris Hill Center, Genesis Healthcare

  1. Skilled Nursing Home Facilities
  2. New Hampshire
  3. Concord Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Amy Strand
    ★★★★★ 2 months ago

    The staff are amazing! Everyone does a wonderful job. As a family member you are always welcomed, and helped with questions, information or assisted in getting what is needed. Thanks Harris Hill- you are an excellent place above the others! Way to go!!! : )

  • Robert Verley
    ★★★★★ a month ago

    I came here about two and a half weeks ago. I met all different kinds of people. I haven't had a problem with anyone. They've been very nice to me, treated me well and taken good care of me. They've always been there for me. I have nothing bad to say about anyone, especially all the nurses and the therapists.

  • susan Moore
    ★★★★★ 2 months ago

    The people have been extremely accomodating and very pleasant. The activities are both interesting and appreciated. Also, the smell throughout the facility is quite nice, unlike some others. Danielle Varrill is quite knowledge, friendly and sincere. Thank you for all your efforts, expertise and time. Sincerely, Susan Moore (My brother Brian Henderson is your resident)

  • Cherene Grant
    ★★★★★ in the last week

    First of all, when I was coming here I felt nervous because I was leaving one facility and coming to another but after I got here I immediately felt comfortable and welcome. There was a specific LNA who was great and bent over backwards to make me feel comfortable and at ease. From then on, anyone I've come into contact with; administrative, nursing, LNA's, PT, OT, Everyone is caring, friendly, positive, and respectful. I loved the American Chop Suey, the Shepard's Pie, the French Toast Casserole and the Sloppy Joes were the Best EVER! They tasted just like my mothers! Oh and the recreation staff have been very fun and entertaining and have so much energy! I've heard a lot of residents say they wish they had the same amount of energy because they want to be infused with it so they can get out of our chairs and start walking and be energetic and happy! I see happy people all the time, always smiling. In fact, I haven't met one person yet that hasn't seemed enthused to be here so it makes you feel good that people want to come to work. I'm going to miss this place and everyone here a lot!

  • Brian Henderson
    ★★★★★ 2 months ago

    As a resident of Harris hIll center. I have been here 3 weeks and I have found the staff to be courteous and professional. My comfort here has been 100%- they look out for me. I hightly reccommend Harris Hill Center, top notch crew !

About Harris Hill Center, Genesis Healthcare

General Information

Legal Business Name20 Maitland Street Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 14, 1996 (24 years)
Capacity85
Residents83
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Harris Hill Center, Genesis Healthcare

Harris Hill Center, Genesis Healthcare was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 12, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Harris Hill Center, Genesis Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
3hr 30min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.5%
100.0%
100.0%
100.0%
98.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
98.5%
98.5%
95.4%
97.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.4%
53.6%
44.4%
45.8%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.6%
29.3%
32.2%
28.8%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.1%
21.6%
13.3%
24.8%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose ability to move independently worsened
25.8%
26.6%
28.4%
28.1%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antipsychotic medication
24.6%
14.8%
8.6%
13.6%
17.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
19.0%
12.5%
10.8%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who lose too much weight
2.0%
5.9%
2.0%
1.9%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of high risk long-stay residents with pressure ulcers
8.4%
9.0%
8.2%
6.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who self-report moderate to severe pain
11.3%
16.9%
13.6%
13.1%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who have depressive symptoms
1.6%
6.2%
1.5%
1.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a urinary tract infection
1.6%
1.5%
1.5%
0.0%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents experiencing one or more falls with major injury
5.4%
1.3%
1.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.9%
94.1%
96.4%
97.2%
87.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.9%
96.0%
96.0%
96.0%
88.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.9%
77.7%
77.9%
70.3%
73.5%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who made improvements in function
27.6%
20.0%
15.3%
27.7%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
0.0%
0.0%
0.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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