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Harris Hill Center, Genesis Healthcare

  1. Skilled Nursing Home Facilities
  2. New Hampshire
  3. Concord Skilled Nursing Home Facilities
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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • Nancy Arsenault
    ★★★★★ 4 weeks ago

    Horrible place my sister was there 2 days when they were helping her to the bathroom and they let her go and she fell and broke her arm . How could that be possible to people can't hold up someone she was in pure agony for the last two weeks of her life They should be held responsible for what they did to her I am sure nothing will happen That's the way nursing homes are. Very Sad

  • L N
    ★★★★★ 3 months ago

    Best staff and care in the world! The rehab team is amazing and got me back on my feet and feeling great quickly. I highly recommend! Stacy, Melanie, Kathie, Abel, and Tim were so kind and took great care of me. Thank you to all of you!

  • DV
    ★★★★★ 3 weeks ago

    Everyone here is great ! I highly recommend this place for both skilled nursing and LTC ! Your family member will be given the best care and compassion from all staff members and will truly enjoy their stay here.

  • Robin Coughlin
    ★★★★★ 2 months ago

    Everyone at this facility has been so communicative and involved- My father has been there since 3/11/18 trying to recover from a CVA that occured at the end of January. I live in AZ and not only does the distance impose all kinds of problems, I've had poor communication experiences with his rehab hospital (save for the case manager, Karen- she was great); Everyone at Harris Hill- from his case manager Mary-Ellen, to the Rehab director, Michelle, to the Transition Coordinator, Sherry and the Unit Clerk, Susan- has been 100% involved with every aspect of my dad's care as well as made it a point to avail themselves to my inane questions and requests- I would highly recommend this facility if anyone were in need of a place to reside in or even go for intensive rehab after any catastrophic ailment- you will be VERY well taken care of!

  • Ava the magical fluffy unicorn
    ★★★★★ 3 months ago

    This has got to be the worst place I have ever seen. It won't let me give zero stars, I'm sure the staff is not all bad. Very poor air quality. The smell of urine, was more than I could take, in general not clean , very small and overcrowded. Was sent here for a few days of therapy after being hospitalized. I have been here 8 hours, and have arranged for a family member to pick me up in the morning. I truly don't believe any of the people here deserve to live like this. I guess I really need to look into what can be done to help stop this kind of thing from happening. People in third world countries live better than this. It's not right

About Harris Hill Center, Genesis Healthcare

General Information

Legal Business Name20 Maitland Street Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 14, 1996 (23 years)
Capacity85
Residents83
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Harris Hill Center, Genesis Healthcare

Harris Hill Center, Genesis Healthcare was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

October 25, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionGive proper treatment to residents with feeding tubes to prevent problems (such as aspiration pneumonia, diarrhea, vomiting, dehydration, metabolic abnormalities, nasal-pharyngeal ulcers) and help restore eating skills, if possible.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.

January 12, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
CManyPotential for Minimal HarmHealth InspectionPost nurse staffing information/data on a daily basis.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Harris Hill Center, Genesis Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 20min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
3hr 30min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.5%
100.0%
100.0%
100.0%
98.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
98.5%
98.5%
95.4%
97.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.4%
53.6%
44.4%
45.8%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.6%
29.3%
32.2%
28.8%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
26.1%
21.6%
13.3%
24.8%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose ability to move independently worsened
25.8%
26.6%
28.4%
28.1%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antipsychotic medication
24.6%
14.8%
8.6%
13.6%
17.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose need for help with daily activities has increased
3.3%
19.0%
12.5%
10.8%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who lose too much weight
2.0%
5.9%
2.0%
1.9%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of high risk long-stay residents with pressure ulcers
8.4%
9.0%
8.2%
6.3%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who self-report moderate to severe pain
11.3%
16.9%
13.6%
13.1%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who have depressive symptoms
1.6%
6.2%
1.5%
1.5%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a urinary tract infection
1.6%
1.5%
1.5%
0.0%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents experiencing one or more falls with major injury
5.4%
1.3%
1.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.9%
94.1%
96.4%
97.2%
87.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.9%
96.0%
96.0%
96.0%
88.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.9%
77.7%
77.9%
70.3%
73.5%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who made improvements in function
27.6%
20.0%
15.3%
27.7%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who self-report moderate to severe pain
1.6%
0.0%
0.0%
0.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.6%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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