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Havenwood-Heritage Heights

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Reviews
Overall Rating 4.8 / 5.0 ★★★★★

  • ★★★★★ a year ago

    A family member of mine went here after a difficult hip surgery to convalesce. The rooms in the nursing side of the home are small two bed rooms like what you would find in a smaller, older hospital. They provided decent nursing care, but also made a few non-critical mistakes. Make extra sure your prescriptions are at the facility before you arrive, but the nurses did take good care of all patients, event one who was suffering dementia with little visitation from her adult children. The food was good, but must be ordered in advance. The assisted living side is very good with attentive staff, the residents are happy, the place is set up as a small suburban community of style with the main facility having a small town layout with restaurants, stores, cafe, library, etc. Very nice. You can have either a apartment style of living space or your own small house.

  • ★★★★★ 8 months ago

    Wonderful place. Friendly efficient staff.

  • ★★★★★ 8 months ago

    nice visit w/friends

  • ★★★★★ 6 months ago

    Love it

  • ★★★★★ a year ago

    The works are nice

About Havenwood-Heritage Heights

General Information

Legal Business NameUnited Church Of Christ Retirement Community Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 8, 1969 ()
Capacity70
Residents61
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityYes
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Havenwood-Heritage Heights

Havenwood-Heritage Heights
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Havenwood-Heritage Heights has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Havenwood-Heritage Heights require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 45min
2hr 25min
ReportedExpected
CNA
35min
35min
ReportedExpected
LPN
1hr
55min
ReportedExpected
RN
5hr 25min
3hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 60min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.2%
98.2%
98.2%
98.2%
97.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
98.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.3%
70.8%
-
-
45.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.0%
4.5%
15.6%
8.7%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.4%
31.7%
38.2%
28.6%
21.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose ability to move independently worsened
20.4%
18.8%
20.4%
16.3%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antipsychotic medication
20.0%
36.4%
22.2%
15.2%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose need for help with daily activities has increased
6.2%
2.3%
11.7%
2.0%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who self-report moderate to severe pain
1.9%
2.1%
2.2%
6.1%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who lose too much weight
3.4%
3.6%
0.0%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
2.2%
2.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who have depressive symptoms
0.0%
2.1%
0.0%
0.0%
4.3%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a urinary tract infection
1.9%
4.2%
2.0%
0.0%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents experiencing one or more falls with major injury
4.5%
0.0%
0.0%
0.0%
2.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.3%
93.7%
94.2%
86.7%
87.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.2%
91.0%
91.0%
91.0%
87.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
100.0%
92.0%
92.8%
90.9%
71.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who made improvements in function
8.9%
8.1%
5.9%
7.9%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who self-report moderate to severe pain
3.1%
2.7%
0.0%
3.2%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
2.5%
1.6%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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