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Pleasant Valley Nursing Center

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Reviews
Overall Rating 2.7 / 5.0 ★★★★★

  • Joe Trolo
    ★★★★★ 3 months ago

    Under new management! Great people. Very caring and attentive. Lots of activities and smiling faces. Highly recommend.

  • jesse james
    ★★★★★ a month ago

    Very understaffed and unorganized. And very rude to the residents

  • Samantha Bailey
    ★★★★★ a year ago

    DO NOT SEND YOUR LOVED ONE THERE UNLESS YOU WANT THE WORST FOR THEM. My grandfather was sent there no choice by his insurance company for rehab after a fall and developed a very nasty stomach infection that's very common. He had complained for 4 DAYS about the severe diarrhea!!!! FOUR DAYS! The next day the doctor sent him home with the diarrhea and we had to bleach the whole house and luckily no one in the family caught it. The next day he went by ambulance in the hospital and ended up in the ICU because he went septic and passed away in March. One night when I was visiting he needed to use the restroom and he was not able to himself so he rang for assistance. He waited 10 minutes until I went to the nursing station to ask for assistance and I had to pry the nurse off her phone to help him. She said she would be there in a minute and I DEMANDED her to help him that instant. By that time he already wet the bed. BECAUSE OF THEIR INCOMPETANCE HE HAS NOW PASSED AWAY AND WE WILL FILE FOR A LAWSUIT.

  • Harold Wilcox
    ★★★★★ a year ago

    My grandmother suffered there greatly, not a good place to be at all I recommend not putting your family there if you truly care. Another patient shoved her and she is 95 years old, she didnt break anything but the staff took 2 hours before they got her cleaned up and stable. They are luck I didn't sue them.

  • Lucy Ramirez-Goldthwaite
    ★★★★★ a year ago

    The staff cares deeply for its rehab & long term residents

About Pleasant Valley Nursing Center

General Information

Legal Business NamePleasant Valley Operating Company LLC
Ownership TypeFor Profit - Limited Liability Company
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 13, 1990 (28 years)
Capacity112
Residents108
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Pleasant Valley Nursing Center

Pleasant Valley Nursing Center was reviewed by Medicare to have a rating of 1 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

December 21, 2016 - 13 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

June 2, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmComplaint+Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
DFewPotential for HarmComplaint+InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.

January 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaintProvide clean bed and bath linens that are in good condition.

July 17, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Pleasant Valley Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 30min
2hr 25min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
3hr
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.7%
95.6%
95.6%
95.6%
97.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
97.6%
100.0%
98.9%
98.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
58.1%
53.1%
52.5%
45.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.4%
27.0%
23.0%
24.1%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
24.7%
17.0%
20.2%
21.5%
21.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose ability to move independently worsened
21.5%
24.1%
19.7%
16.0%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antipsychotic medication
18.1%
14.9%
22.9%
15.2%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose need for help with daily activities has increased
4.2%
6.3%
10.6%
12.6%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who self-report moderate to severe pain
7.5%
9.8%
2.6%
5.7%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who lose too much weight
2.9%
0.0%
3.2%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of high risk long-stay residents with pressure ulcers
4.9%
2.6%
1.2%
1.2%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who have depressive symptoms
2.5%
3.6%
0.0%
2.3%
4.3%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a urinary tract infection
3.6%
3.6%
2.5%
6.8%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents experiencing one or more falls with major injury
2.8%
0.0%
0.0%
0.0%
2.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.2%
98.8%
98.6%
94.3%
87.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.9%
88.3%
88.3%
88.3%
87.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.5%
59.4%
60.4%
75.0%
71.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who made improvements in function
36.3%
33.0%
18.0%
18.9%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.7%
1.0%
2.3%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who newly received an antipsychotic medication
1.3%
2.7%
2.9%
2.7%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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