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Dover Center For Health & Rehabilitation

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Reviews
Overall Rating 3.1 / 5.0 ★★★★★

  • ★★★★★ a week ago

    This place doesn't even deserve a 1 star.. Please don't send anyone you love to this place. My mom was there for 1 week in rehab. She has been sent to the hospital because of my complaining, I had to call her oncologist my self. She left the rehab with pneumonia, bedsores, high temp for 3 days, crying in pain with no one listening, so full of stool that the hospital is checking her for bacteria in her intestines.. There is so much more to write!!! Mind you she way only there for 1 WEEK!!!! This place needs to shut down. BTW, I was there everyday for about 7 hours a day!!!! Can you imagine if patients that have no one!!!!!

  • ★★★★★ 9 months ago

    PLEASE PLEASE PLEASE GO TO DOVER REHABS FACEBOOK PAGE FOR A FULL LOOK AT THE UTTER AND COMPLETE APPALING REVIEWS THAT THEY WONt SHOW HERE....THEY ONLY SHOW REVIEWS HERE FROM EMPLOYEES. CONFLICT OF INTEREST,!!!!! Before reading all this, get an accurate look by going to this facility's face book page, you may be shocked! Also talk with the five stars for you on this page it's all by employees of this company and even some managers which I find to be a huge conflict of interest and pretty sad when management and employees have the pad their own review because everywhere else has The much less I reported the review has a conflict of interest let's see if they do the right thing again go to the Facebook page for this and wait till you see what you see there. Dan, John Linda and tim are regional people in Connecticut. Padding reviews because all internets sites show true ratings 1.4. LOOK AT FACE BOOK, ,! I have been dealing with this facility for approximately seven months. In that time find my mother has adjusted well she is getting her medications on time she's eating she's a great sleep routine socializing She isp doing much better than when she was at home. My sister and I visit numerous times a week to see her, my brother calls her almost every night from Florida , We are very involved in my mother's care. The one star rating is due to the very real and very lacking fundamental human expectations. There appears to be a revolving door of employees entering and leaving I have spoken to people in the facility and outside the former families who have loved ones in this I have spoke I have shared my concerns with them and my concerns are exactly what they went through when they were going to this facility , that being said over the years there appears to be a very high turnover from the facility. no continuity no accountability no communication between shifts whatsoever and These are issues I brought up months ago and had to recently bring them up again. I've never seen a business that is been around for so long that cares for our elderly who don't have any sort of policies or a schedule or any sort of communication devices to pass along information from shift to shift. What I will say before you decide to have a loved one coming to this facility is my mother didnt receive a shower for approximately one month . This was proven. Medicaid pays upward of $15,000 a month and my mother could not get a shower. Hindsight being 2020 obviously we would have gone elsewhere but now my mom is settled then she likes it there and so our options are not to move her but to fix the problems that continue to exist at this facility. We are not going away we are not going to forget we are going to keep the heat on . At this point in time I do not recommend this facility for your loved ones to be placed them they have a long way to go in fixing what appears to be an engrained type of system .I informed staff last Tuesday when I was told my mom has a cold and fever that 9 out of ten times it will become bronchitis. I felt it should be documented so she would not get too sick. I went in the following day and let Brenda know the same and asked if it were documented. It was not. Brenda said she would document.

  • ★★★★★ 6 months ago

    Most recent event...on Saturday when we were unable to make it to visit due to storm my mother was WILLFULLY NEGLECTED because they knew we wouldn't be in....the aides name was NATE and you haven't heard the end of it.

  • ★★★★★ 3 years ago

    As the Administrator of Dover Center For Health and Rehabilitation, I am proud to be associated with a team of competent and caring individuals. Our PASSPORT unit simulates an acute care unit with a team of highly skilled nurses and Licensed Nursing Assistants. The Therapists in the Therapy Dept. are the finest group of professionals that I have worked with. The building is clean and the food is fresh and appetizing. Recent Federal and State survey revealed no deficiencies in any nursing or clinical areas. In my 33 years of working in this field, this is the best post-acute facility that I have had the pleasure to be the Administrator. Certainly the most clinically capable post-acute facility in the region.

  • ★★★★★ 3 years ago

    I have been employed at Dover Center for over 17 years, starting as a registered nurse and now the Director of Marketing & Admissions. I am proud to be a part of such an amazing team. From the moment patients and families enter our center they are treated with the kindness and compassion they deserve. I have such confidence in the staffs ability that I've had two family members receive care here!

About Dover Center For Health & Rehabilitation

General Information

Legal Business NameVk Dover LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 9, 1970 (47 years)
Capacity112
Residents78
Percent Occupied70%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Dover Center For Health & Rehabilitation

Dover Center For Health & Rehabilitation
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 24, 2016 - 17 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

April 2, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide medically-related social services to help each resident achieve the highest possible quality of life.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Dover Center For Health & Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 30min
ReportedExpected
CNA
40min
40min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
3hr 30min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.7%
95.8%
95.8%
95.8%
97.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
97.0%
98.3%
100.0%
98.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
44.8%
50.0%
27.3%
44.0%
45.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
38.5%
34.7%
34.0%
26.7%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.2%
24.3%
33.9%
19.3%
21.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose ability to move independently worsened
15.4%
16.9%
15.8%
20.7%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antipsychotic medication
13.5%
17.0%
15.9%
27.9%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose need for help with daily activities has increased
12.4%
17.8%
12.7%
14.0%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who self-report moderate to severe pain
7.7%
9.8%
8.3%
12.3%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who lose too much weight
1.8%
2.0%
2.3%
3.8%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of high risk long-stay residents with pressure ulcers
8.2%
9.7%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who have depressive symptoms
1.5%
3.1%
0.0%
3.4%
4.3%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a urinary tract infection
3.0%
6.1%
6.9%
8.5%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
4.9%
5.4%
2.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.3%
93.4%
92.8%
92.5%
87.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.9%
89.7%
89.7%
89.7%
87.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
44.3%
56.3%
71.4%
68.7%
71.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who made improvements in function
6.4%
4.9%
13.6%
13.7%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
1.6%
0.0%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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