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Lebanon Center, Genesis Healthcare

  1. Skilled Nursing Home Facilities
  2. New Hampshire
  3. Lebanon Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • Sharon Stentz
    ★★★★★ 2 months ago

    Visited my 88 y/o dad at this facility on Saturday, OCT 13th. The cleanliness of the health care center has been on the borderline of acceptable and unacceptable for quite some time... but this day the conditions were deplorable! The residents did not appear to have received recent hygiene care to include my dad. His bathroom and bedroom floor was strewn with soiled toilet paper and his sheets were stained. While sitting outside in the fresh air I observed staff smoking and eating between 3 and 5 PM at a picnic table... for over 1.5 hours... not caring for residents! My level of concern is of a sufficient nature that I spoke with a unit manager and will be filing an official complaint with MEDICARE.gov. Military veterans and others do not deserve to be subjected to conditions such as these and facilities need to be fined and corrections made. My sisters and I will be working to move our dad out of this facility as soon as feasibly possible. So unfortunate...

  • Ann Lussier
    ★★★★★ 4 months ago

    A family member of mine is currently in this facility and I would not recommend it to anyone. She is being neglected and is not allowed to use the phone to call a family member, she was put in a wheelchair next to the nurses station because she wanted to voice her concerns about her pain, ( so that was her punishment) and her roommate can be as loud as she wants but my Family member couldn't even watch TV when she wanted to(The staff shut it off on her) . The place smells so bad of urine it makes you sick to your stomach when you walk in) I will be reporting this horrible place and hope to get my loved one out of there ASAP.

  • James Short
    ★★★★★ 8 months ago

    My father is in the facility, and I hate it. My father hates it. In fact, took stoled his clothes, they wont tell me the whereabouts of my father.

  • Jena Wheeler
    ★★★★★ 9 months ago

    I am so disappointed in this facility you failed my grandma and she died because you neglected her needs!

  • AA1PR .
    ★★★★★ 5 years ago

About Lebanon Center, Genesis Healthcare

General Information

Legal Business Name24 Old Etna Road Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1995 (25 years)
Capacity110
Residents104
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Lebanon Center, Genesis Healthcare

Lebanon Center, Genesis Healthcare was reviewed by Medicare to have a rating of 3 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 9, 2017 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Lebanon Center, Genesis Healthcare require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 15min
ReportedExpected
CNA
40min
35min
ReportedExpected
LPN
55min
1hr 5min
ReportedExpected
RN
3hr 15min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.9%
97.8%
97.8%
97.8%
98.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
98.8%
98.8%
97.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
52.4%
54.1%
56.4%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
3.0%
7.5%
6.2%
9.6%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
40.9%
38.4%
19.7%
16.8%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose ability to move independently worsened
11.0%
6.2%
5.0%
3.6%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antipsychotic medication
46.8%
24.6%
12.5%
15.3%
17.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose need for help with daily activities has increased
10.3%
14.5%
14.5%
4.3%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who lose too much weight
2.9%
3.2%
1.7%
1.7%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of high risk long-stay residents with pressure ulcers
3.2%
2.9%
4.2%
9.4%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who self-report moderate to severe pain
8.4%
11.5%
7.7%
9.8%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who have depressive symptoms
4.9%
0.0%
4.9%
1.2%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a urinary tract infection
4.8%
1.2%
1.2%
0.0%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents experiencing one or more falls with major injury
1.2%
1.2%
2.1%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.9%
94.0%
95.3%
94.0%
87.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.9%
89.3%
89.3%
89.3%
88.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.6%
73.9%
75.0%
73.8%
73.5%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who made improvements in function
13.0%
12.1%
10.9%
15.0%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who self-report moderate to severe pain
0.9%
0.9%
0.0%
0.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.5%
0.0%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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