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Courville At Manchester

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • ★★★★★ a month ago

    Courville At Manchester is a very impressive looking facility. It is always very clean, beautiful and plenty of open spaces for families to visit. More importantly, the staff is wonderful and provide great care! I have worked with the staff at Courville for 3.5 years and have always had very positive experiences. Another wonderful benefit offered by this facility is that they offer different levels of care including Assisted Living, Skilled Nursing services and comfort care/hospice services. They truly allow their residents to age in place with staff and a setting the residents/families are familiar with. I would have no qualms in placing my family member in this facility!

  • ★★★★★ 2 months ago

    The entire staff at Courville including the nurses, social workers, physical therapy and occupational therapy teams are the best of the best. At every step along the way caring for my mother, they showed love and respect to her and to our family. I couldn't have asked for any better!!

  • ★★★★★ 4 weeks ago

    Recommending courville of Manchester for anyone needing rehabilitation after a hospital stay, or assisted living or long term care when you can no longer stay in your home..my husbands grandmother lived here years ago and it is still under the same administration! Such longevity for staffing which is comforting with the continuity of care for your loved one. Great activities offered for residents and a devoted caring nursing team. As a healthcare professional that is in courville of Manchester every week, I see the happy residents who are proud to call it HOME!

  • ★★★★★ 2 years ago

    When first having my aunt admitted to the Courville I was most pleased with the facility but in the past 2 years it has taken a big nosedive in all areas. From the physical appearance to the care ,it has deteriorated faster than sour milk.Even some of the floor help will say it quietly. Because with aging people ,change is hard;it is impossible to pull her out now. The help changes constantly so the clients barely have time to build a rapport when these people are on the move. Obviously the pay scale has a lot to do with it. Some of the staff act like they hate their jobs. There are a number of lovely staff members also but after being nice to my face, had witnessed rolling eyes to one another. One thing which has been called to my attention is the filthiness of the carpets, especially in the lobby and hallways. It doesn't help with impressions. At a cost of 10,000K monthly, carpet cleaning once a year should be affordable. I have been to other Courville community homes and have not witnessed the decline of this one. Maybe time to look for new direction or management?

  • ★★★★★ 6 years ago

    DECEPTIVE The place is beautiful on the first floor. You get your tour and they show you the wonderful sitting rooms, family gathering rooms and tv rooms. They show you the rooms which are all really nice as well. Everything at first sight looks great until you arrive for your first days visit around 9am and you find your father sitting in wheel chair in the hallway still not completely dressed. You try having lunch with him and your stuffed in a small table with 6 other people like sardines making the meal and the visit less then enjoyable. You pay for hair cut and a holiday dinner and not only did he not get the hair cut they didn't even brush his hair and the holiday dinner was a joke. Dinner took place in his room because they claimed they didn't have room for him in the dining room. After only 10 days with my dad in their care he was so severely dehydrated he almost died. Take away the immediate presentation and everything else it is less then satisfactory. My best description is it is a cattle facility. The residents get hurded around from morning till evening. No compassion from the staff.

About Courville At Manchester

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1996 (22 years)
Capacity70
Residents57
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Courville At Manchester

Courville At Manchester
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
BSomePotential for Minimal HarmHealth InspectionMake sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

March 20, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Courville At Manchester require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 35min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr 15min
1hr 10min
ReportedExpected
RN
4hr 55min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.1%
91.8%
91.8%
91.8%
97.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.5%
100.0%
100.0%
100.0%
98.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
45.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.8%
10.8%
13.2%
17.5%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
21.6%
16.8%
4.9%
18.4%
21.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose ability to move independently worsened
28.6%
31.1%
31.1%
29.5%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antipsychotic medication
40.6%
13.5%
10.5%
7.5%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose need for help with daily activities has increased
7.6%
3.1%
3.0%
0.0%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who self-report moderate to severe pain
6.8%
10.9%
6.2%
4.3%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who lose too much weight
2.9%
2.7%
0.0%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who have depressive symptoms
6.8%
4.3%
2.1%
4.3%
4.3%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a urinary tract infection
4.5%
4.3%
2.1%
4.3%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents experiencing one or more falls with major injury
2.6%
5.8%
1.6%
0.0%
2.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
2.3%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

92.9%
95.3%
94.3%
92.0%
87.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
96.1%
96.1%
96.1%
87.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
66.7%
73.7%
72.1%
74.5%
71.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who made improvements in function
23.0%
15.9%
12.4%
12.4%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.0%
0.0%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.6%
0.8%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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