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Courville At Manchester

  1. Skilled Nursing Home Facilities
  2. New Hampshire
  3. Manchester Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.6 / 5.0 ★★★★★

  • Kelly Carpenter
    ★★★★★ a year ago

    I want to thank the entire staff at the Courville in Manchester. The last several weeks were challenging for us as a family to provide my mother the skilled care she needed. We were blessed to have been able to admit my mother to the Courville. Although her stay was very short, we felt at ease from day one. Mom received the best care during the past 3 weeks. They are an incredible team supporting patients and families. They all professionally and compassionately represent an outstanding skilled nursing facility. It was a huge relief for our family to know how well cared for my mother was. Mom's final days were difficult for us emotionally, but to see how dignified my mother was treated up to her last breath will never be forgotten.

  • John Myers
    ★★★★★ a year ago

    I want to express my sincere thanks to the staff at Courville, who have taken care of my father for the past few years. He was always appreciative of the care and attention he received, many times he had expressed such sentiments to me. My father really liked his room, the dining room, the BBQ events and all the pleasant surroundings on the floor. He had the utmost respect for the staff's medical knowledge, he expressed his appreciation for the nursing staff, the therapy staff, housekeeping, laundry and dietary. My sincere thanks to all who made Tom's final years as pleasant as possible.

  • Crystal Geoffroy
    ★★★★★ 2 years ago

    I have worked in the nursing dept here at Courville for almost 2 years now. My experience here has been absolutely wonderful. I started as a floor nurse and then joined the management team. I have been a nurse for about 15 years and this is by FAR the BEST facility I have ever worked for. Day in and day out I truly enjoy coming to work every day. At the end of the day being able to leave knowing that I have made a difference in someones life is truly heartwarming. The support I have as a member of the nursing management team leads to me to provide the utmost high quality, compassionate, and dignified care to my patients. The nursing staff as well as many other ancillary staff are extremely wonderful and play a huge role in the everyday care of each resident. If the time came where I needed to place a family member in a facilty for skilled rehab or long term care- Courville would be my FIRST choice. The facility provides a very warm, home like atmosphere with restaurant style dining as well as plenty of space for families to visit with their loved ones. Come check us out! I am proud to be a part of the Courville Manchester- "Where better living begins". You won't be disappointed!

  • Lois Lane
    ★★★★★ 4 months ago

    Do not admit a family member here until they get their stuff together. The place is so short staffed that even the nurses are worried. Going to report the staffing issues to the state ombudsman. Something has to be done.

  • Jennifer Mahoney
    ★★★★★ 2 years ago

    Courville At Manchester is a very impressive looking facility. It is always very clean, beautiful and plenty of open spaces for families to visit. More importantly, the staff is wonderful and provide great care! I have worked with the staff at Courville for 3.5 years and have always had very positive experiences. Another wonderful benefit offered by this facility is that they offer different levels of care including Assisted Living, Skilled Nursing services and comfort care/hospice services. They truly allow their residents to age in place with staff and a setting the residents/families are familiar with. I would have no qualms in placing my family member in this facility!

About Courville At Manchester

General Information

Legal Business NameCourville At Manchester LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1996 (24 years)
Capacity70
Residents57
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Courville At Manchester

Courville At Manchester was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Courville At Manchester has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Courville At Manchester require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr 5min
2hr 40min
ReportedExpected
CNA
35min
40min
ReportedExpected
LPN
1hr 15min
1hr 10min
ReportedExpected
RN
4hr 55min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

91.8%
88.9%
88.9%
88.9%
98.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
100.0%
100.0%
100.0%
97.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.1%
18.9%
18.2%
21.9%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.7%
8.7%
10.2%
14.5%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose ability to move independently worsened
30.2%
27.5%
22.0%
17.9%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antipsychotic medication
10.5%
10.8%
6.1%
3.1%
17.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose need for help with daily activities has increased
6.8%
7.1%
0.0%
4.9%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
2.9%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
3.2%
3.8%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.4%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who have depressive symptoms
2.3%
9.5%
2.4%
2.4%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a urinary tract infection
2.2%
4.8%
4.7%
0.0%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
4.2%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.7%
94.3%
96.2%
93.2%
87.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
95.0%
95.0%
95.0%
88.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.8%
73.9%
65.6%
69.4%
73.5%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who made improvements in function
10.2%
7.5%
6.0%
5.9%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
3.1%
2.9%
1.0%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.5%
0.4%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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