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Hanover Hill Health Care Center

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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Paula Donovan Olsen
    ★★★★★ 3 years ago

    Rehab - My mother and aunt both went to Hanover Hill for rehabilitation for several months. My mother was 83 and my aunt was 94. My mother had broken her hip - my aunt broke her collar bone. The facility is beautiful, the rooms are lovely and the food was always excellent. I ate meals with them in the elegant dining room/restaurant many times. They loved going to the dinning room and to the hair salon to get their hair done. More importantly, the nurses, physical and occupational therapists were seasoned caring professionals and they did a great job with both of them.

  • A Google User
    ★★★★★ 6 years ago

    My grandfather was paralyzed and bed ridden. The last 5 days of his life were spent in agony, he lost his ability to speak and needed morphine, we had to constantly ask for pain meds as the staff did not regularly come in and since he could not speak we had to be his voice. There were a few Nurses that were very nice, such as Dee and ...Gwen. However for some of the staff it was business as usual. There is no hospice room for a person that is going to pass away, so we had to cram chairs into a small area to comfort him. They were very rude to us when we asked if there was a single bed open so that we could spend time with him privately. It is not fair to the room mate or family to spend a loved ones last moments this way!!! When he passed the family was standing in the hallway to wait to say their goodbye's and we were told very rudely that we needed to clear the hallway....So we were forced to mourn as a family in the public activities room....they were not very accommodating at all. My grandfather worked for Ted Lee, the president for 6 years and that is why he wanted to go to this nursing home because he said that Ted would take care of him....However I can not help but strongly feel that he failed!! It would be nice if he did whatever it took to make at least one room available to be a hospice room so people can grieve as a family and not in public. I know that it is too late to do anything about our situation, but hopefully I can help prevent someone from going through what we did. I posted this review on their Facebook page and now the option to write a review is gone, along with my feedback....I guess they are nervous that more people will provide negative feedback about their facility. I would strongly advise not to use this facility!!

  • queenie narvios
    ★★★★★ a year ago

  • ?????? ??????
    ★★★★★ 2 years ago

About Hanover Hill Health Care Center

General Information

Legal Business NameHanover Hill Health Care Center Services Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 24, 1970 (47 years)
Capacity124
Residents117
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Hanover Hill Health Care Center

Hanover Hill Health Care Center
was reviewed by Medicare to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 11, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
BSomePotential for Minimal HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Hanover Hill Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 30min
ReportedExpected
CNA
40min
50min
ReportedExpected
LPN
45min
1hr 30min
ReportedExpected
RN
3hr 45min
4hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 55min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
97.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
98.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
40.5%
42.5%
37.2%
45.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
15.8%
16.3%
20.8%
21.1%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.5%
16.5%
14.9%
17.7%
21.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose ability to move independently worsened
14.6%
8.9%
7.8%
10.8%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antipsychotic medication
9.2%
14.6%
9.7%
8.5%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose need for help with daily activities has increased
10.3%
6.0%
6.5%
3.3%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who self-report moderate to severe pain
2.9%
3.0%
1.9%
5.8%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who lose too much weight
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of high risk long-stay residents with pressure ulcers
17.0%
16.8%
12.7%
13.9%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who have depressive symptoms
1.0%
1.0%
1.0%
1.9%
4.3%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a urinary tract infection
6.7%
4.9%
4.9%
5.8%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents experiencing one or more falls with major injury
2.2%
1.1%
4.7%
4.0%
2.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

93.4%
97.4%
95.8%
90.6%
87.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.1%
93.9%
93.9%
93.9%
87.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
63.7%
76.3%
80.1%
81.5%
71.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who made improvements in function
20.0%
16.0%
9.0%
5.7%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.7%
1.5%
0.8%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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