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Crestwood Center

  1. Skilled Nursing Home Facilities
  2. New Hampshire
  3. Milford Skilled Nursing Home Facilities
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Reviews
Overall Rating 4.0 / 5.0 ★★★★★

  • Stephanie O
    ★★★★★ 7 months ago

    Twenty five years ago, my mother was a resident of Crestwood Center. The care provided to her was exceptional. I vowed, when I retired, to try to give back to Crestwood some of the kindness extended to my mother and family. I am a volunteer now. Although the faces have changed, the level of care and kindness shown the residents has not changed. It takes a special person to work with some of our most vulnerable family members. Crestwood shines!

  • Lexi Puddles
    ★★★★★ 7 months ago

    This facility was one of the cleanest i've ever encountered. Everyone here is beyond friendly and super easy to work with. They have these awesome spirit weeks where the staff dresses up and has activities for the residents. While visiting during Christmas I was lucky enough to be apart of the tree decorating with the wonderful residents. Crestwood is the place to go.

  • Tyler Whitney
    ★★★★★ 7 months ago

    Staff is always friendly and accommodating. They show compassion with every resident and enhance the quality of life daily. My family member enjoyed being there and loved the staff

  • Nolan Raaberg
    ★★★★★ 2 months ago

    I met with the admissions director (Maggie). She is professional and courteous, after spending an afternoon with her I feel comfortable saying my father will be in the best of hands at Crestwood.

  • Sean Walker
    ★★★★★ a month ago

    Maggie was very helpful and kind

About Crestwood Center

General Information

Legal Business NameHarborside New Hampshire Limited Partnership
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareApril 1, 1996 (24 years)
Capacity82
Residents79
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Crestwood Center

Crestwood Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

January 19, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Crestwood Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 15min
ReportedExpected
CNA
45min
40min
ReportedExpected
LPN
35min
1hr 10min
ReportedExpected
RN
3hr 15min
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

95.7%
100.0%
100.0%
100.0%
98.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
93.4%
96.9%
100.0%
96.7%
97.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
29.6%
21.9%
19.4%
47.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.4%
17.6%
17.3%
14.8%
20.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.4%
11.2%
16.1%
19.0%
20.9%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose ability to move independently worsened
8.5%
9.7%
12.3%
12.3%
15.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who received an antipsychotic medication
20.8%
14.6%
12.2%
20.4%
17.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents whose need for help with daily activities has increased
13.3%
14.8%
14.8%
18.9%
7.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who lose too much weight
2.2%
4.3%
2.6%
0.0%
4.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of high risk long-stay residents with pressure ulcers
4.2%
7.9%
4.8%
1.1%
7.0%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who self-report moderate to severe pain
3.4%
1.6%
0.0%
0.0%
3.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who have depressive symptoms
3.3%
3.2%
1.7%
3.4%
3.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a urinary tract infection
3.3%
4.6%
5.0%
3.3%
4.6%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
1.4%
0.0%
0.0%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.2%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.9%
97.9%
96.2%
96.2%
87.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.1%
94.7%
94.7%
94.7%
88.8%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
71.9%
61.1%
54.0%
67.5%
73.5%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who made improvements in function
27.0%
25.9%
27.1%
28.6%
15.1%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who self-report moderate to severe pain
1.5%
1.7%
3.0%
3.2%
1.3%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.9%
2.0%
3.5%
2.3%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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