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Colonial Hill Center

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • Carolee Wood
    ★★★★★ 2 months ago

    I have spent two times here for rehab. Each time I was here I was treated with respect and kindness. They gave me the exercises I needed for rehabilitation and the diet to watch my type 2 diabetes. When they sent me home they always made sure I understood my home program. I would recommend this place to anyone!

  • Sara E Bemis
    ★★★★★ 9 months ago

    I felt awful leaving my mother here when it was time for me to go home. Staff shortage isn't an excuse for rough handling of patients in pain, or rude responses. At times she was made to wait up to an hour for a bed pan, and a half hour for someone to take her off. She always seemed to be doped up more than necessary. Important information was shared with her but not with family, which was bad because of her state of mind. There were a few good staff, but the negative outweighed the positive by far. Staff was even rude in front of me and other family members ! My mom would ask me not to complain because she was worried about being treated worse by those she would complain about. Unfortunately this was the only rehab that could take my mother, and what her insurance would approve of. Avoid this place by all means. I hate to leave negative reviews, but other people considering Colonial Hill need to be warned.

  • LG11Production
    ★★★★★ 8 months ago

    The staff are a bunch of morons, letting a non blood relative make the decision of who can contact our family member. It is also seems this facility don't know who the supervisor on duty is or that there isn't one. I have never witnessed a facility like this run so poorly, if anyone from the New Hampshire health department is reading this I urge you to look into this place, it is a disaster and doesn't need to be in operation. If anyone has a family member in this facility I recommend you remove them and find a new place.

  • Steven Tsoukalas
    ★★★★★ 5 months ago

    Awful ... my grandfather sat in his own urine for over an hour after asking for help

  • Ralph Verdi
    ★★★★★ a year ago

    My friend Cliff Durgin was admitted there yesterday I need therapy because they took his leg off below the knee hope he does well he said he knows it was at this place before and he's very happy with it

About Colonial Hill Center

General Information

Legal Business NameSunbridge Clipper Home Of Rochester, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 12, 1997 (21 years)
Capacity79
Residents72
Percent Occupied91%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Colonial Hill Center

Colonial Hill Center
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Hampshire Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Colonial Hill Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 30min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
40min
1hr 15min
ReportedExpected
RN
3hr 20min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.3%
95.1%
95.1%
95.1%
97.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
98.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
59.3%
33.3%
71.4%
65.0%
45.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.7%
32.1%
24.6%
29.1%
20.8%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antianxiety or hypnotic medication
35.3%
41.9%
23.7%
28.6%
21.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose ability to move independently worsened
21.8%
26.4%
28.6%
35.1%
17.0%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who received an antipsychotic medication
25.5%
26.9%
20.0%
13.0%
18.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents whose need for help with daily activities has increased
18.8%
22.5%
21.8%
11.2%
8.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who self-report moderate to severe pain
2.0%
3.8%
7.5%
7.3%
6.9%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who lose too much weight
7.1%
9.5%
6.8%
8.9%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of high risk long-stay residents with pressure ulcers
2.0%
0.0%
0.0%
4.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who have depressive symptoms
1.9%
9.3%
5.3%
5.1%
4.3%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a urinary tract infection
5.5%
5.6%
7.0%
6.8%
4.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents experiencing one or more falls with major injury
1.5%
5.5%
3.2%
2.8%
2.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.8%
0.0%
0.0%
0.0%
0.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.1%
96.4%
96.6%
95.6%
87.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
91.4%
92.7%
92.7%
92.7%
87.2%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
75.0%
68.4%
74.1%
74.7%
71.4%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who made improvements in function
28.2%
30.0%
33.8%
37.7%
17.6%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who self-report moderate to severe pain
2.5%
1.1%
1.3%
2.3%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NH
Percentage of short-stay residents with pressure ulcers that are new or worsened



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