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North Cape Center

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ a year ago

    My father was there for about a week and they took horrible care of my father and made his condition worse. He fell out of his wheelchair due to a poorly fastened wheelchair cushion. He couldn't reach his button to call for help but his roommate tried with no response. He had to use his cell phone to call a family member to get help. Then they didn't realize he had an infection, didn't notice a change in his mental faculties, left his wounds uncovered, and allowed him to get dehydrated under their watch. Minimal nursing care such as taking vitals could have prevented this. They ignore their patients unless they are in PT or OT. Also- after we had him taken out in an ambulance they lost some of his belongings. I am horrified at the poor care provided at this facility.

  • ★★★★★ a year ago

    My father was in this facility for at least 2 months, then medicare was used up for the time. We was not prepared for my father to come home and the staff kept tell us he needed 24 care. In the meantime, we spent over $9,000, just for them to babysit him. My father was in diapers and he told me they would put a diaper on him in the morning and would not change him until he went to bed, when I would visit my father, he smelled like urine and he stated he was washed when it was his turn. That's a disgrace. I can't believe that they treated senior's like this. He needed physical therapy and he never got it after the monies were done from Medicare this is how they treat the patient. Now that my father is home, he is able to shower himself, dress himself and prepare premade meals for himself. That's all I wanted for him. This could all have been avoided if they would have given him therapy and help him to achieve to live independently.

  • ★★★★★ a year ago

    My Dad was admitted here on Tuesday, from the hospital. I was apprehensive not knowing too much about comfort care. Upon arrival, Pat met my Sisters and I. She was very friendly and professional. She went over everything with us and answered our questions. We then met the first floor staff. They were all so welcoming and the other patients seemed very happy. Now it was only Thursday and already I felt at home, they were meeting and exceeding all of our needs. They made my Dad feel comfortable and always showed respect to him. Well Dad passed away later today and it was a very peaceful experience. So if anyone is in need of comfort care, I would highly recommend North Cape and their wonderful staff. Marian (Bissell) Handlin

  • ★★★★★ 4 years ago

    This place was a real nightmare. First they missed my surgeons follow up appointment that was clearly on my hospital discharge. my staples from surgery became covered with skin due to their negligence and became very painful to remove. Than my surgeon discharged me on the 19th of December based on a favorable report on stairs and walker from their inept physical therapy dept. from the 19th of December until December 26TH I was trained on stairs and a walker just ONE DAY. At that rate it would have been months to obtain a favorable evaluation, I was left in a room for 22hours a day and brought to physical therapy 1 hour a day. If you have a loved one please please please think twice before you bring them here. E-Mail me and I will explain it detail many more horror stories that go on in this hell hole. I have never seen elderly people mistreated this was in my life. These people should have to answer to someone. I will make it my life mission to see these people brought to justice....

About North Cape Center

General Information

Legal Business Name700 Town Bank Road Operations LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 2, 1996 (22 years)
Capacity120
Residents91
Percent Occupied76%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for North Cape Center

North Cape Center
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Jersey Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

August 12, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.

July 13, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
DFewPotential for HarmHealth InspectionMake sure that special or therapeutic diets are ordered by the attending doctor.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of North Cape Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 45min
2hr 20min
ReportedExpected
CNA
50min
35min
ReportedExpected
LPN
55min
60min
ReportedExpected
RN
3hr 30min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.6%
97.4%
97.4%
97.4%
96.3%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.0%
91.9%
93.4%
93.5%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
27.3%
33.3%
26.3%
45.0%
40.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
27.9%
25.8%
33.3%
29.4%
21.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.7%
14.6%
16.6%
51.3%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose ability to move independently worsened
3.2%
8.6%
12.5%
13.7%
12.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antipsychotic medication
22.6%
21.3%
15.4%
35.5%
12.2%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose need for help with daily activities has increased
8.2%
6.5%
9.5%
9.5%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who self-report moderate to severe pain
3.2%
5.6%
8.0%
10.5%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who lose too much weight
4.7%
2.1%
6.8%
10.4%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of high risk long-stay residents with pressure ulcers
4.7%
0.0%
1.4%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who have depressive symptoms
3.0%
4.1%
1.3%
1.3%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a urinary tract infection
4.5%
2.7%
3.9%
2.6%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents experiencing one or more falls with major injury
5.6%
4.8%
1.1%
3.4%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.6%
86.0%
93.7%
92.7%
87.6%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.7%
88.6%
88.6%
88.6%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.0%
77.5%
74.3%
76.6%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who made improvements in function
10.1%
16.8%
12.7%
10.5%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
0.8%
0.7%
0.7%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who newly received an antipsychotic medication
3.8%
2.8%
1.6%
0.9%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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