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Chatham Hills Subacute Care Center

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • NJ Pete
    ★★★★★ a week ago

    Both my parents spent time at Chatham Hills Subacute Care in August-September, 2017. I found the facility director, Judah Ohrbach to be very "hands on" and visible throughout the facility. Shout out to nurse Sophia, who was caring, and empathetic with a nice sense of humor that was needed in our case. Also love Concierge Carla, who was always smiling in greeting us and set a positive tone to our visits. The only negative my parents shared was that the dinner choices were limited.

  • francine alcorn
    ★★★★★ 3 weeks ago

    Do NOT send your loved ones here! The communication between administration and concerned family members is terrible. The two administrators refused to answer any of my questions or complaints in writing although I asked in every email for them to respond in writing to my questions on lack of care, and errors made by staff for my mother's care. The meetings there were a joke - everyone had a bad attitude and just wanted to do the least amount for patient care. My elderly mother was refused pain meds at night by the nurses - despite having pain meds 'as needed' listed on her chart by the facility physician. The mistakes go on and on - not enough room here to describe all of it. The place always seemed understaffed for the number of patients. There is poster at the entry door with a picture of the head administrator. It says: "We pride ourselves on the amazing care... " (what a joke) and also mentions "luxury accommodations." This is completely false and misleading. This place is an absolute dump. It is dirty and it smells from lack of proper cleaning. Many times I found my mother's breakfast tray sitting in her room for hours and her bed unmade in the afternoon. The staff was unable to give me a light blanket for her bed and the bed only had a sheet on it. I walked past rooms with urine puddles sitting on the floor for hours before being cleaned up. The only request I made upon my mother's admission there was that all nursing care be from a female nurse for my elderly mother's dignity. This was NOT accommodated despite several requests in writing as her POA. Shame on you Atlantic Healthcare Social Workers for recommending this place to me and for keeping it on your list of 'recommended sub acute rehab facilities. I was required to check at least one 'star' before being able to post this review - however - I would give this a negative score if I could. DO NOT SEND YOUR LOVED ONES HERE. Again - this place is an absolute DUMP and a dumping ground for elderly and disabled people. It's a shame.

  • Viveka Raol
    ★★★★★ 6 months ago

    My father has been here at the Chatham Hills Sub Acute Facility for a few weeks now. He have received great patient-centric care at this community (it transcends being a mere facility, it's an extended family, a community). Every level of the hierarchy at this community has exhibited an amazing attention to detail in addressing our needs, expectations, and wants. It has become our home away from home. Thank you!!

  • Wendy Behary
    ★★★★★ 6 months ago

    This place needs a facelift (and then some) badly!! Just had my mom promptly discharged from Chatham Hills. Thank God she was well enough to be on her way! My mom was recovering from major surgery, thankfully she is one tough 86 year old and was able to differentiate her Meds when I was not there in the morning (although my sister and I were there every day) and she could care mostly for herself. The rooms are dingy, cramped, smelly, garbage cans overflowing with trash (with no lids on them). The bathrooms are horrid - dirty, with the shower stall used as a closet for supplies and accessories. The bed broke twice in the 6 days she was there. There is no lamp in the room and the light is not accessible to the resident. There is also no refrigerator in the room and the one in the pantry (for everyone on the floor) is too small with no room for everyone. The molding was coming off the bottom of the wall in her room and the heater vent was disgusting. The "pantry" (where you get ice/cups) was almost always stuffed with dirty food trays. Her bed was not changed daily, and some days they barely came in to check on her. Food was terrible. Was told when I called originally that my mom would have a private room... NO SUCH THING! Poor woman sharing the room with my mom was in frequent pain so my mom had almost no sleep for 4 nights. The nurses and staff, for the most part, were very sweet and friendly to her - but of course she asked for almost nothing from them. Many other needier patients were not given the same "sweet and friendly" treatment to say the least. Physical Therapy personnel were wonderful! Go elsewhere, especially if your family member is not able enough to advocate for themselves, and if you cannot be there daily!! Never again...

  • Sophie Lombardo
    ★★★★★ 6 months ago

    I am POA for my Aunt who comes from a large Italian family. She has 3 brothers and a sister. She currently is at Chatham Hills and has been for 3 weeks. I was the one who made the decision to send her to Chatham Hills. Thank goodness all her siblings are extremely happy with her care and the facility. The PT department is amazing!!! She had been on bedrest for 5 weeks prior to going to the hospital and then to Chatham Hills. She was so debilitated that she couldn't walk or barely stand. Now in 3 weeks at Chatham Hills she is standing and walking 20 feet with only the use of a walker. The staff there is also so welcoming and accommodating, they continually answer questions or concerns from multiple different family members. Chatham Hills has truly brought my aunt back to us!!!!

About Chatham Hills Subacute Care Center

General Information

Legal Business NameChatham Hills Subacute Care Center LLC
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 25, 1970 (47 years)
Capacity108
Residents82
Percent Occupied76%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Chatham Hills Subacute Care Center

Chatham Hills Subacute Care Center
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Jersey Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 19, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
BSomePotential for Minimal HarmHealth InspectionDispose of garbage and refuse properly.

August 7, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth Inspection1) Provide 3 meals at regular times; 2) serve breakfast within 14 hours of dinner; and 3) offer a snack at bedtime each day.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Chatham Hills Subacute Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
45min
1hr 15min
ReportedExpected
RN
3hr 50min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
85.0%
85.0%
85.0%
96.3%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.1%
87.5%
96.4%
100.0%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
40.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.4%
9.4%
7.8%
13.0%
21.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
23.8%
4.3%
10.6%
14.9%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose ability to move independently worsened
22.6%
16.7%
17.0%
19.6%
12.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antipsychotic medication
24.3%
15.4%
7.7%
11.9%
12.2%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who self-report moderate to severe pain
9.4%
13.0%
12.7%
7.0%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who lose too much weight
9.1%
4.5%
8.7%
4.2%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who have depressive symptoms
5.7%
1.8%
0.0%
1.7%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.8%
1.2%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.8%
1.8%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.5%
95.7%
94.4%
95.6%
87.6%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
96.2%
93.6%
93.6%
93.6%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
80.0%
93.1%
85.5%
81.0%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
3.1%
5.5%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who newly received an antipsychotic medication
1.3%
1.1%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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