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Bergen Regional Medical Center

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Reviews
Overall Rating 2.3 / 5.0 ★★★★★

  • ★★★★★ a week ago

    Absolutely miserable. Trapped in the emergency room for 12 hours. Staff are rude and gossip about patients right in front of them. Only a few are kind. Doctors are incompetent and take hours to actually help you. Going here caused more problems than healing. I wouldn't even send my worst enemy here.

  • ★★★★★ a month ago

    Tossed here due to depression as a kid, came back even more scarred for life. Cold, lifeless, and full of kids receiving little empathy by staff. Never go here, even if your child is forced to go here.

  • ★★★★★ 7 months ago

    I would give it zero stars if I could. I called for alcohol rehab info. The so-called intake rep was beyond rude. If that is the standard of their assistance and programs, run as fast as you can to another facility. The intake rep insisted they don't take Medicare HMOs and refused to believe that I did not have an HMO, never did, and never will. Plus it's "2-4 men to a room" even when speaking with a woman. He acted as if he was doing me a favor. The intake rep treats you as if you're a common criminal and not as a dedicated medical professional. Ergo, they're not. Go away.

  • ★★★★★ 5 months ago

    So disorganized. Rude employees. Very few nice people. Multiple BAD experiences there. No empathy for patients. Wait, wait, wait....DO NOT GO THERE!

  • ★★★★★ 3 months ago

    - If I could give a zero I would ! They keept me here with nothing being wrong . They refused to let me leave after I came here willingly . They didn't feed me for two days straight and they knew I didn't eat the day before I came . They gave me fish knowing I was allergic . A nurse threatened me and got away with it because none of the other hospital members cared and I've made several complaints . They separated me and my sister and had her in the waiting room for over an hour . HORRIBLE HOSPITAL NEVER COME HERE FOR HELP !!! THEY WILL KEEP YOU AGENTS YOUR OWN WILL AND NOT CARE ABOUT YOUR RIGHTS .

About Bergen Regional Medical Center

General Information

Legal Business NameBergen County Improvement Authority
Ownership TypeGovernment - County
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1967 ()
Capacity574
Residents560
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Bergen Regional Medical Center

Bergen Regional Medical Center
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Jersey Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 26, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

March 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmComplaint+InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Bergen Regional Medical Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 20min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
50min
55min
ReportedExpected
RN
3hr 30min
3hr 55min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.0%
97.0%
97.0%
97.0%
96.3%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
98.7%
99.8%
99.8%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
33.3%
31.5%
32.7%
33.2%
40.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
37.9%
34.9%
32.3%
34.6%
21.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.4%
12.3%
13.3%
11.3%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose ability to move independently worsened
15.6%
15.2%
14.9%
15.6%
12.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antipsychotic medication
9.4%
12.6%
10.4%
11.4%
12.2%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose need for help with daily activities has increased
7.1%
7.4%
5.8%
4.6%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who self-report moderate to severe pain
6.5%
8.8%
5.5%
5.5%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who lose too much weight
7.3%
8.2%
7.9%
6.9%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of high risk long-stay residents with pressure ulcers
0.4%
0.6%
0.4%
0.2%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who have depressive symptoms
1.5%
3.3%
0.9%
2.9%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a urinary tract infection
3.7%
3.4%
3.1%
3.1%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents experiencing one or more falls with major injury
0.8%
1.7%
2.0%
1.7%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.7%
0.5%
0.9%
0.4%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

74.2%
72.4%
82.9%
84.7%
87.6%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.8%
73.0%
73.0%
73.0%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
9.3%
15.8%
10.4%
2.4%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who self-report moderate to severe pain
3.8%
0.0%
3.3%
0.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who newly received an antipsychotic medication
3.1%
1.4%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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