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Manorcare Health Services-Washington Township

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ a month ago

    My mother was in Manor Care recovering from UTI and pneumonia. My family came to visit her and found her unconscious AT nurses station. When I asked what was wrong with my mother, I was told "she is tired today". When the nurse finally decided there was something wrong, her sugar was taken and it was 36 - the nursing staff proceeded to give my mother liquids, etc while- 911 was called. The EMT''s were appalled. A day later my mother died. Manor Care is a horrible place.

  • ★★★★★ 2 months ago

    I wrote such a long review, without realizing it , I have 2 post it in 3 parts , ,I was given the on line review brochure to post a review if I want to, by the welcoming staff , out of curiosity , I followed the how to post a review instructions , which led me to read the 11 reviews already posted , after reading them , I do not know where to begin , I am literally dumfounded , to me , with all due respect , any place of employment will have a few bad apples , it looks like from the reviews I have read , these posters and there loved ones might have been cared for by the maybe , one of the bad apples , but I don.t understand where some of these reviewers are talking about , walking on my own at day 4 , when I first came here on day 1, I was holding on to the metal bars for dear life , I have walked by the nurses stations , I have never seen anyone on the cell phone , usually there are elderly patients seated by the nurses station , but that is so they can care for them at a moments notice , as I have talked to some of the elderely myself walking by them with my walker , no two ways about it , the physical therapy department is phenomenal , the one review about the food , what food are you talking about , I have had better food here than any other faculties. I have every been in ,I have had better food here than some restaurants , in my opinion , and believe me , I have been known to be particular about Food, I used to joke with the staff that I ate better here than sometimes in my own home (I never learned how 2 cook , I can clean a house really good , but microwave Stoffer's Mac and cheese only goes so far :) ) , my last few days here , I was joking , when they would bring the trays to my room , that I asked if they had drive through service after I Leave , to be quite honest , I would rather eat here than any fast food place , any denny's or friendly's , the only exception might be "wendy,s fast food " , I would actually call the kitchen and asked if I could have a additional sandwich a soda for the night , and they were always courtesy , 100% courtesy , and believe me , I am very particular with food , when I was a kid , I could not wait fast enough to get a big mac but in the last 10 years , Mc Donalds , Burger King , many food establishments could not hold a candle to the quality of the food that is served and prepared , if there were Manor Care Drive through service , I would find a way to get transportation to it, (I Don't drive) ,

  • ★★★★★ 3 months ago

    I spent 17 days in this facility. It was hell. I would wait anywhere from an hour to three hours for pain medication. The patients laid in their urine for hours without anyone answering their bell or helping them to a bedpan or bathroom. The food was horrible I lost 8 pounds while I was there. The nursing staff talked about me publicly in front of not only other staff but patients and their families. A 92-year-old patient sat at the nurses station for three hours and begged the staff to take her to the bathroom, nobody would. People just been ignored her as they walk by her in the hallway. She begged and begged and begged them to take her to the bathroom, they wouldn't even talk to her. .The physical therapy and occupational therapy staff was great. I have nothing but the utmost respect for the physical therapy department. The nursing staff on the other hand was unprofessional and very mean spirited. In my 40 years as a nurse I have never seen such a disgraceful nursing care .

  • ★★★★★ 8 months ago

    My grandmother was placed here through the hospital. My grandmother was diagnosed with lung cancer on September 23rd. Her doctors recommended that she be placed in Manor Care in hopes of getting her strength up so that she could receive treatment. She spent a month there, and my family and I were appalled at some of the things we witnessed. My grandmother did not receive adequate care, wasn't checked on for hours at at time, had to walk herself to the bathroom even though she was so weak she could hardly walk, she developed bed sores, wasn't bathed regularly, would call for help and had to wait 40 minutes plus, the list goes on. There were always a ton of the staff gathered around the front desk talking, laughing and ignoring the calls for help. We had to remind them about medication and my grandmother's oxygen. It was depressing going there. The whole time I was there I so badly wanted to remind them that my grandmother was dying. The staff was rude and lacked patience and customer service skills. Do they realize these elderly people are people's loved ones? My grandmother lost her battle to cancer on November 1st. Though her battle was short, she fought hard. My family and I are grateful that she passed away at the hospital and not Manor Care. We were all by her side and in a comfortable environment. I can still remember the workers at Manor Care....not one was worth my grandmother's time yet she was kind and warm to them. I'm saddened and I will never forget the way people treated her there during her final days of life.

  • ★★★★★ 7 months ago

    Giving the full benefit of any doubt w 5 stars for now, but tomorrow I'll find out how things will go as I visit a friend of mine whom I discovered has been there for two weeks. Have been checking w police and the county morgue for the same amount of time truth be told. Nothing special but a simple visit. Hope all goes well and will report back tomorrow. Reporting back 3/3: Went to visit today. Had no trouble at all visiting my friend. Had interactions with 4 different staff all of whom were courteous and pleasant. There were no headaches whatsoever in being able to visit with my friend. My friend was in their rehab area being tended to with some physical therapy. Seemed like a very professional atmosphere/staff and left with no concerns for the care my friend was receiving. I did however have one complaint which leaves me fairly unsettled. My friend (we'll call him - Joe) has no family and only three people in his life who genuinely care about his well being - myself being one of them. He's also in the early stages of dimentia but communicates well and remembers most things in his life. Manor Care would provide zero information. They would not even tell me who I could speak to in regards to his condition, how long he would be staying or when his time would be completed at Manor Care, and where he would be taken to next, and who or what would determine that. Does he still retsin his rights and control over his affairs? Literally - nothing. I was very happy to see Joe was alive and relatively well but I left w no more info than I had upon arrival. I was simply told that no information would be provided. At one point a staff went back to check w someone in command a second time, and i was then told that a Social Worker might possibly call me back after they spoke to "the contact", whoever that person is. Slightly cryptic, and not all that encouraging to say the least. It appears to me that Joe is possibly a bit of a prisoner subject to the whims of the social service system. To be fair, ManorCare may be limited in what they can say to someone w no immediate or provable legal/relational standing. Seemed to me however that while Manor Care was caring for Joe quite well, the larger issue of what Joe thinks and wants might be considered. I think Manor Care could have easily taken 5 minutes to communicate "why" they would tell me nothing and what would be required in order for them to do so. Manor Care at that point seemed more like machine than heart. Even HIPPA laws, with which I'm well acquainted, don't preclude that type of minimal conversation. I'm just saying a short conversation might have provided a touch of the warm and fuzzy I was hoping for. But for the record, it seemed like a very well run place leaving me w no concerns for Joe's actual care. As I continue to advocate for Joe, it is my hope that Manor Care will engage with me for the sake of Joe's well being. So, perhaps more to follow...

About Manorcare Health Services-Washington Township

General Information

Legal Business NamePortfolio One LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 30, 2010 (7 years)
Capacity120
Residents112
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-Washington Township

Manorcare Health Services-Washington Township
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Jersey Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

April 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-Washington Township require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 40min
2hr 20min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
1hr 15min
1hr 20min
ReportedExpected
RN
3hr 20min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

68.6%
86.0%
86.0%
86.0%
96.3%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
80.4%
84.4%
87.2%
91.8%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.2%
44.0%
38.5%
39.3%
40.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
26.1%
18.2%
15.2%
15.9%
21.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.1%
15.0%
22.8%
19.0%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose ability to move independently worsened
8.9%
4.5%
4.3%
8.3%
12.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antipsychotic medication
15.9%
14.0%
6.7%
14.0%
12.2%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose need for help with daily activities has increased
7.8%
6.5%
5.7%
10.9%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who self-report moderate to severe pain
5.4%
5.3%
10.3%
5.7%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who lose too much weight
2.9%
9.4%
3.0%
2.9%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of high risk long-stay residents with pressure ulcers
2.4%
2.6%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who have depressive symptoms
2.2%
0.0%
0.0%
2.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a urinary tract infection
0.0%
0.0%
0.0%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents experiencing one or more falls with major injury
4.9%
5.9%
3.8%
3.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

73.3%
83.7%
89.7%
87.0%
87.6%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.6%
83.2%
83.2%
83.2%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
93.0%
86.7%
81.3%
81.4%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who made improvements in function
37.8%
22.5%
16.7%
18.7%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who self-report moderate to severe pain
0.7%
1.5%
2.7%
2.0%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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