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Manorcare Health Services-West Deptford

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • ★★★★★ 5 months ago

    Total incompetance. Everyone is allowed mistakes but these people couldn't hit water falling out of a boat. Here's my experience. My father is 89 years old, fell and broke a hip. Went to Manorcare for rehab. A progress conference is scheduled and I drive two hours to be there in person only to have them make me wait for two hours before telling me they made a mistake and the conference was for a different person. As we all know, people make mistakes. They then proceed to tell me, your father has a doctor's appt on Monday (It is Friday.) Since I had cleared my work schedule to make the Friday meeting, I had to scramble to arrange to have someone go with him as I couldn't go. His niece agrees and arrives by 9am on Monday morning as he is scheduled to be picked up at 9:15am. He is still in bed. They did not have him ready to go. The transport shows up and they scramble to get him out the door. They show up to the doctors office only to discover there is NO appt! His niece gives them the name of the doctor and it's not even the right office! So NO appt, wrong office. Again, everyone makes mistakes, right? Well, they reschedule the doctors appt at the same time he's supposed to see the surgeon the operated on his hip and blame me for scheduling an appointment. I have to say, they really went out of their way to get everything worked out so my Dad could run around for whole day a week later meeting multiple doctors. At this point, Dad is scheduled for surgery for a blocked artery in his thigh. This was the doctors appt they 'scheduled'. He has pre op instructions not to eat before the procedure. Yes, they messed up again and fed him that morning so he had to wait until 4pm in the afternoon to have the procedure. The doctor couldn't get through the blockage so he wants to schedule a follow up 3 weeks later. At this point, I'm totally frustrated with all the mistakes and I arrange to have him transferred to another facility. It took Manorcare TWO WEEKS to fax over the proper paperwork so I could transfer him. Then on the day I pick him up, they inform me that he has pre op instructions. I have no knowledge of a scheduled surgery. "Oh yes", they say," he went to the doctor yesterday and the procedure was scheduled." WHAT?!? They sent him off to see the doctor all by himself! The family was never notified of the appointment. My father wasn't even aware of the appt until they woke him up that morning and told him he needed to get dressed. How does this happen?!? It's just hard for me to comprehend. I feel sorry for anybody who is stuck there who doesn't have someone watching out for them. Even when there is someone fully involved, it's a mess. Totally disgraceful. And they blame everyone but themselves. Utterly ridiculous.

  • ★★★★★ a month ago

    I worked there for a year ,it's the best

  • ★★★★★ a year ago

    Caring for a declining loved one is a very difficult and demanding job, the following has been my experience with HCR Manor Care Rehabilitation center in West Deptford NJ: My mother has Alzheimer's / Dimentia, being her only caregiver and needing a break she was sent through Hospice to Manor Care for a 5 night respite stay. When I went to pick her up she had the clothes she was wearing and ONE pair of pants and a pair of socks. They lost all her other clothes, most of which were brand new because of her weight loss. I patiently waited for them to try to find her clothes having to do laundry every other day, because I had no other winter pants, finally after two weeks I had to go out and buy her all new clothes and of course, find someone to watch her while I went. I was very frugal in my purchases and the total to replace the clothing was $133 and some change, not including 2 trips each, to Manor Care, the stores and a few hours of my time. I submitted the receipts for the purchases figuring I'd get reimbursed before the credit card bill arrived. More than a month later I'm still waiting. I spent hours getting the replacements and trying to get an answer to when my reimbursement will arrive and am told "it's in corporate". My Mother also declined severely while being cared for at Manor Care, when I brought her home she could barely walk, she was VERY mobile when she went in, I couldn't keep her still even if I tried and she also wasn't using the toilet anymore. She had a few accidents before she went in but did use the toilet MOST of the time. I ended up having to put a hospital bed in the living room because she could no longer make it upstairs to her bedroom. She has since improved a bit, but do yourself a favor, if you're caring for a loved one and need respite care choose a different facility. You've got enough on your plate and a respite isn't a respite if it costs you more time and work when you return, trying to get compensation for clothing they lost and trying to get your loved one back in reasonable shape.

  • ★★★★★ 2 years ago

    Wonderful care for my father who recently spent about 50 days there while recovering from a broken hip. Thanks to all.

  • ★★★★★ 3 weeks ago

About Manorcare Health Services-West Deptford

General Information

Legal Business NameManor Care-West Deptford Of Paulsboro Nj LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 30, 1987 (30 years)
Capacity156
Residents139
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manorcare Health Services-West Deptford

Manorcare Health Services-West Deptford
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Jersey Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 4, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
GFewActual HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
GFewActual HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 10, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manorcare Health Services-West Deptford require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
1hr 30min
40min
ReportedExpected
LPN
30min
1hr 10min
ReportedExpected
RN
3hr 55min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 40min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

85.1%
92.6%
92.6%
92.6%
96.3%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.3%
100.0%
95.1%
97.3%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.0%
70.0%
60.4%
66.7%
40.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
9.1%
12.9%
18.3%
16.9%
21.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.8%
23.1%
17.4%
8.3%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose ability to move independently worsened
2.9%
10.7%
9.0%
11.3%
12.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antipsychotic medication
5.0%
11.9%
11.8%
12.1%
12.2%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose need for help with daily activities has increased
2.4%
7.0%
1.9%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who self-report moderate to severe pain
0.0%
1.3%
5.0%
4.1%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who lose too much weight
3.6%
3.4%
1.6%
5.1%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
1.3%
0.0%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who have depressive symptoms
2.8%
5.3%
3.8%
4.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a urinary tract infection
1.4%
3.9%
2.4%
2.7%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents experiencing one or more falls with major injury
3.0%
4.7%
3.3%
1.3%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.8%
91.0%
89.1%
91.2%
87.6%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
66.9%
79.5%
79.5%
79.5%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
74.9%
69.0%
74.2%
81.3%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who made improvements in function
21.1%
26.7%
15.5%
17.1%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who self-report moderate to severe pain
2.0%
1.7%
2.5%
2.5%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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