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Westfield Center

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Reviews
Overall Rating 1.2 / 5.0 ★★★★★

  • Eileen Buccino
    ★★★★★ 3 months ago

    This place is Horrible! My Mom was there after a hospital stay. No one would answer call bells, Aides were nasty and lazy nasty and very rough with patients Went there one night my Mom was in so much pain and crying looked terrible was having some shortness of Breath. No one answering call button. I told Nursing Supervisor I wanted her taken to hospital. She told me she did not need to go to hospital. I told her if she did not call for Transport I would take her myself. Had Transport come as she was leaving one of the aides commented"Good" as she was wheeled out. At hospital she was diagnosed with Pneumonia and a Blood Clot. If I did not take her out of there God knows what would have happened. As far as I'm concerned this place should be shut down! I will be reporting them to the State. I have a picture of my Mom there but to sad to post.

  • maria santos
    ★★★★★ 5 months ago

    This place is Horrible! It is the worst place that I have ever seen! On Saturday, April 15th, when I got to this filthy place where my MOM currently stays (unfortunately) , I noticed that her bed wasn't done . Every night, we are to leave a change of clothes next to the bed and my mother is supposed to be dressed appropriately the following day. And on Fridays, we are to also leave clean sheets so that new sheets are put on the following day, Saturday. It was 6:15 pm when I walked into my mother's room. The clean sheets were still sitting nicely folded on top of her table along with my mother's change of clothes that I had personally left the night before. I walked out of the room angry and located my mother in the dining room. I was shocked to find my mother was wearing the same diapers- soaked in urine and STILL in PJS. She smelled awful and I asked my mom what happened. I asked her if she had been showered. She told me no and that she was sat in the wheel chair all day just like every other day. I called the aide on duty and asked what happened. She had the audacity to lie to me and say, they had showered my mother and put fresh sheets on. What she FAILED to know was that I was there the night before and I knew exactly what I had left ready for the next day. I have taken pictures of everything. I asked for the nurse supervisor. After 20 minutes of waiting, I was finally able to talk to her and again issue another complain. Of course she repeatedly apologized and said that they would keep a better eye on my mom. Then she assured me that they would give my mother a bath first thing in the morning. Once more, she apologized that they were short-handed. My mother has been at this facility for over a year now. I can honestly say I have yet to deal with an aide at this place that isn't lazy or incompetent. These people are nasty, untrustworthy and sit and hide behind doors on their phones or talking to each other all day. They have zero respect for the patients and treat them rudely and horribly. As I stated before, I have pictures. If need be, I will begin to record all my visits with my mom so that the State can see what goes on in these nursing homes. As far as I'm concerned this place should be shut down and I will be reporting them to the State for further investigation.

  • Gina Walsh
    ★★★★★ a year ago

    There have been 3 different admission directors in one week, Melissa, Michelle and some guy today. The memory care coordinator lied to me. Told me she went to evaluate my mom at mom's current assisted living facility, but my mother didn't have a conversation with her. Head nurse told me that mom sat in the conference room and spoke to her. My mother has no physical health problems. She eats, talks and moves around unassisted. She has dementia. Yet she didn't qualify for their dementia unit? She said she could go to their long term care area. Majority were in wheel chairs and non verbal when I visited last week That's called bait and switch, folks. If my mom can eat, move and talk unassisted, then she is not severely cognitively impaired. The National Alzheimer's Association will tell you to keep your dementia patients socializing, which my mom does just fine with select people, whom she knows and likes. When I asked them why their US Health News' score was so low, they told me that they were frying bacon on the day of the state inspection. Really?

  • K Barfield
    ★★★★★ 3 months ago

    I called via telephone about a resident and was asked what did I want not even telling her name and relaying to me that she was busy. How rude!!!!

  • Don Stulz
    ★★★★★ 6 months ago

    Thr staff there could not recognize a heart attack if they were having one !!! My mother tried to call me on the phone with slurred speech And half her face frozen While an aid watched !!! Finally the aid took the phone and told me. That they were sending her to the hospital... She arrived unconscious and died ..

About Westfield Center

General Information

Legal Business Name1515 Lamberts Mill Road Operations LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 5, 1970 (47 years)
Capacity227
Residents180
Percent Occupied79%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Westfield Center

Westfield Center
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Jersey Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
KSomeImmediate JeopardyHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
KSomeImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.
ESomePotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

March 26, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
DFewPotential for HarmHealth InspectionPut firmly secured handrails on each side of hallways.
DFewPotential for HarmHealth InspectionProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Westfield Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
1hr 10min
1hr 10min
ReportedExpected
RN
3hr 40min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

93.6%
96.6%
96.6%
96.6%
96.3%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.3%
89.0%
93.6%
93.3%
95.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.5%
42.6%
44.4%
46.7%
40.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of low risk long-stay residents who lose control of their bowels or bladder
18.4%
14.1%
19.1%
17.3%
21.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antianxiety or hypnotic medication
15.8%
15.8%
12.9%
22.0%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose ability to move independently worsened
9.3%
9.2%
12.3%
13.8%
12.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who received an antipsychotic medication
17.8%
13.0%
8.8%
17.8%
12.2%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents whose need for help with daily activities has increased
6.6%
10.2%
8.0%
8.1%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who self-report moderate to severe pain
8.4%
9.0%
8.6%
7.4%
6.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who lose too much weight
7.5%
8.1%
11.9%
13.0%
6.5%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of high risk long-stay residents with pressure ulcers
11.2%
13.2%
15.2%
12.6%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who have depressive symptoms
2.8%
1.5%
1.4%
2.7%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a urinary tract infection
0.7%
0.0%
0.0%
1.3%
2.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents experiencing one or more falls with major injury
1.9%
3.2%
3.0%
1.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.9%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

94.6%
98.2%
97.7%
96.1%
87.6%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
79.3%
93.4%
93.4%
93.4%
86.1%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.6%
61.2%
57.8%
60.3%
64.8%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who made improvements in function
8.4%
5.5%
6.3%
7.6%
8.7%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who self-report moderate to severe pain
1.8%
1.6%
2.4%
1.3%
1.4%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
0.3%
0.6%
0.6%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NJ
Percentage of short-stay residents with pressure ulcers that are new or worsened



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