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Albuquerque Heights Healthcare And Rehabilitation

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • Barbara Cline
    ★★★★★ 2 weeks ago

    Never go to this place for rehabilitation. The food there has no taste and no one eat the food. Then when I got released I took them days just to get the papers done. Now when I got released I got a bill from them saying I owed them $1500.00 for Copay for staying there. I had my insurance that care of all my Copay if I had one and they didn't have a Copay for that place. They are charging the patients and not telling them that will be a Copay. I hope everyone sees this review cause I would like this place to go out of business. Even the cleaning of the rooms were bad the bathrooms never got cleaned. They never had rules on when family came to visit,my room mate and I had 2 of them and my first one they came in and was so loud and rude and they had at least 9 to 10 in the room and I was trying to get my rest and they were there over 11 pm and having screaming kids in there also. They never came to tell them anything. Please get the word out about Genesis,which is Albuquerque Heights Healthcare and Rehabilitation Center.

  • Yesenia Almanza
    ★★★★★ 2 months ago

    Very terrible everyone unorganized the take long time for everything to get done! Theropy slacks off alot and don't work with you to get better! They all look so careless. The food here has no flavor so nasty the food! When your in terrible pain they take lots of time to bring them to you ! You can be dying here and they won't care they will take there sweat time for everything it's horrible here like in hell!!! If it was for me I wouldn't even give them a star! But there no option for that!!! I also got a bacteria in my urine kuz the nurses asked me how long I've had I told them and after DayZ the have the nerve to tell me they takin it out because I got a bacteria in my bladder and that was there fault they never took my foley out!!!

  • KARA LAVENDER
    ★★★★★ 4 months ago

    Giving a one star is being kind. This place is horrible. The staff and all!

  • M. Johnson
    ★★★★★ 4 years ago

    I can't speak to the quality of care at this facility because I came into the situation after my family member had passed away. I have called four times today and left four voice mails and am yet to receive a return phone call. My initial voice mail stated the reason for my call and the following three voice mails simply said I was calling again (!!!!!) and to please return my call. Also - why do I have to be CONNECTED to the business office's voice mail - why can't I have a number where I can dial directly? Based on my experience today, it's best for all involved that I was not involved while my family member was receiving care here. If their medical care is on a par with their business office employees - heaven help them.

  • Melissa Lucero
    ★★★★★ 3 years ago

    My Mother was a resident for around a month. Because of the neglect from this facility, she passed away. Please do not place your loved ones in this facility.

About Albuquerque Heights Healthcare And Rehabilitation

General Information

Legal Business NameAlbuquerque Heights Healthcare And Rehabilitation Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1992 (26 years)
Capacity134
Residents115
Percent Occupied86%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Albuquerque Heights Healthcare And Rehabilitation

Albuquerque Heights Healthcare And Rehabilitation
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Mexico Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$7,000 fine
JFewImmediate JeopardyComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
FManyPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
ESomePotential for HarmComplaint+InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
ESomePotential for HarmComplaint+InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmComplaint+InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
ESomePotential for HarmHealth InspectionProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmComplaint+InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmComplaint+InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
DFewPotential for HarmComplaint+InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmComplaint+InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmComplaint+InspectionGive residents a notice of rights, rules, services and charges.
DFewPotential for HarmComplaint+InspectionProvide residents with private access to a telephone.
DFewPotential for HarmComplaint+InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint+InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmComplaint+InspectionConduct initial and periodic assessments of each resident's functional capacity.

August 8, 2014 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,625 fine
---Fine$1,625 fine

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Albuquerque Heights Healthcare And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 30min
2hr 25min
ReportedExpected
CNA
25min
35min
ReportedExpected
LPN
40min
60min
ReportedExpected
RN
3hr 35min
3hr 60min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

62.9%
78.3%
78.3%
78.3%
90.7%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
24.8%
51.1%
72.5%
79.1%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
74.6%
72.5%
54.5%
61.8%
42.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.0%
19.5%
16.7%
12.8%
18.9%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.4%
22.6%
15.4%
16.8%
21.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents whose ability to move independently worsened
11.7%
16.5%
14.6%
22.9%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who received an antipsychotic medication
20.9%
11.0%
15.9%
18.1%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents whose need for help with daily activities has increased
6.4%
7.2%
7.1%
8.4%
11.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who self-report moderate to severe pain
3.0%
5.7%
7.9%
9.2%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who lose too much weight
1.4%
3.0%
2.9%
0.0%
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of high risk long-stay residents with pressure ulcers
0.0%
1.2%
1.2%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
1.1%
1.1%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents with a urinary tract infection
3.0%
2.3%
2.2%
1.1%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents experiencing one or more falls with major injury
3.8%
4.2%
4.4%
3.9%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.0%
1.1%
0.0%
1.1%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.6%
82.0%
75.9%
66.5%
68.3%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.8%
75.1%
75.1%
75.1%
67.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.4%
48.1%
50.6%
57.7%
61.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who made improvements in function
12.2%
9.7%
10.2%
10.6%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who self-report moderate to severe pain
2.3%
2.0%
4.3%
2.2%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
1.0%
0.9%
0.0%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents with pressure ulcers that are new or worsened



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