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Canyon Transitional Rehabilitation Center, LLC

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Reviews
Overall Rating 2.0 / 5.0 ★★★★★

  • ★★★★★ a year ago

    My father spent almost 5 weeks here after a sickness. Nearly everyone was friendly and all were helpful. The physical therapy team was particularly good. A nurse named Andrew was a stand-out employee. The head of the dietary department was so caring and concerned about my dad's health. It was a tough experience for my dad but I would say Canyon did a good job.

  • ★★★★★ 12 months ago

    Warning If you care for your loved ones, do not take them here. It is over run by inadequate, uneducated individuals. Every time I would call, I felt like I was speaking to a kindergartener. It seems to me that this place needs a lot of staff training in procedure and also hospitality. They did not provide me with adequate updates of my father's wellbeing and their lack of detail and professionalism is truly astounding. My father entered the facility to regain his strength after he had a fall and went into rhabdomyelsis, but also has had some mental confusion. Unbeknownst to me, they sent him via ambulance at midnight back to the hospital. Even though I am listed as his power of attorney, I was not the first contact. I was told that they attempted to call a Susan (who is my mother his ex wife, who also by the way, never received such a call). It just amazes me that no one has returned my call nor have they told me about where his belongings are located. I was relieved to know he was back at the hospital with caring individuals who provide me with daily updates. When I went to pick up my father's belongings, I was looked at like I was speaking another language. One lady was so rude she didn't even look up at us from her paperwork. A gentleman in a wheelchair asked her where to get out, and she just ignored him. If that was my father, I would at least expect her to treat him with kindness. I called to speak to an administrator named Ginger about my experience, but was never called back. I would never recommend this facility to anyone.

  • ★★★★★ a year ago

    Admittance paperwork not done for nearly 2 weeks. Called many times when no one answered the phone (main line, nurses station and in room). As POA I was not informed in advance of case planning meeting. When my mother (with dementia) left the facility she was wearing 5(!) nicotine patches. I would not choose this facility again.

  • ★★★★★ a year ago

    Finger pointing, excuses, no accountability, poor care, and flat out lies. My MIL came back from a week in their care severely dehydrated and weak from hunger. She had fallen several times and is covered in bruises. We were called at 11pm to inform us she had fallen earlier in the day. Why'd they wait so long to contact us? Nope, never taking her back there for care (or lack there of).

  • ★★★★★ 6 years ago

    This use to be a well run nursing home. We have been concerned with the level of care for skilled nursing patients. So many problems: terrible smell, theft of clothing, dirty patients...to name a few. The facility is more concerned with rehab patients than those who are skilled nursing.

About Canyon Transitional Rehabilitation Center, LLC

General Information

Legal Business NameCanyon Transitional Rehabilitation Center, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 28, 1991 (27 years)
Capacity74
Residents59
Percent Occupied80%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Canyon Transitional Rehabilitation Center, LLC

Canyon Transitional Rehabilitation Center, LLC
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Mexico Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 18, 2016 - 16 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
ESomePotential for HarmHealth InspectionEnsure that residents are safe from serious medication errors.
ESomePotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
ESomePotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .

October 2, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmComplaintDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
GFewActual HarmComplaintGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmComplaintMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

August 6, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$1,300 fine
ESomePotential for HarmHealth InspectionMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.
ESomePotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Canyon Transitional Rehabilitation Center, LLC require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 40min
2hr 15min
ReportedExpected
CNA
25min
40min
ReportedExpected
LPN
50min
1hr 15min
ReportedExpected
RN
3hr 50min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
90.7%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
90.6%
97.0%
100.0%
100.0%
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
42.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.4%
21.4%
10.0%
23.3%
18.9%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who received an antianxiety or hypnotic medication
8.2%
24.8%
17.5%
39.9%
21.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents whose ability to move independently worsened
9.4%
12.1%
9.4%
12.1%
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who received an antipsychotic medication
10.7%
20.7%
39.3%
26.9%
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents whose need for help with daily activities has increased
3.5%
7.8%
6.2%
3.3%
11.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who self-report moderate to severe pain
6.2%
3.1%
0.0%
0.0%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who lose too much weight
-
-
-
-
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
3.1%
0.0%
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents with a urinary tract infection
3.1%
0.0%
0.0%
0.0%
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
0.0%
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

86.5%
86.5%
93.8%
96.3%
68.3%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.3%
74.5%
74.5%
74.5%
67.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
67.9%
70.5%
62.3%
61.8%
61.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who made improvements in function
8.4%
10.1%
18.1%
17.1%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
2.7%
2.9%
2.5%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who newly received an antipsychotic medication
0.3%
1.1%
0.9%
0.9%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents with pressure ulcers that are new or worsened



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