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Medical Resort At Fiesta Park (The)

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Reviews
Overall Rating 2.1 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    What an outstanding staff and facility. If there were six stars, I'd give it to you. My 87 year old dad was sent here post-hip surgery for rehab and care. An excellent facility and personnel. Special shout out to PT-Romeo and staff, RN Loretta and RN Mary for their compassionate care and bringing out the best in my dad during this sunset process. Great MD, and also great DON Joy Cummings who's compassion and expertise make this facility a great choice. The dining facility is nice and clean too; I noticed my dads meals were well prepared. The dining room is a nice gathering place for family and friends too.

  • ★★★★★ 2 months ago

    Good & Bad experience for my 81 year old mom. Nice & clean. Nice huge therapy room. Staff is ok but not what we expected. Nurses were never in the room checking on patients. Nurses were very short with information to family. My mom was discharged from there after less then 30 days & sent to a nursing home. Reason given was Insurance issues but we found out that wasn't the truth. They told the nursing home that my mom was going to them permenatly (without family acknowledgment) The also did not send orders for my mom's rehabilitation to continue at the nursing home. My step sister had a meeting with the Directors in charge at the nursing home & found out all this info. I sure hope The Medical Resort has a good explanation for doing what they did. May get lawyers involved if family decides.

  • ★★★★★ 4 weeks ago

    Pathetic! Do not leave your loved ones here. I was there for a patient. Housekeeping did not clean the room for 3 days. Management had to be called in to handle it. She wasn't showered. Patients were yelling for help several different times. Nobody was around. Workers who have been there a few years told stories of their happenings. The reviews are low for a reason. Run away! Don't just walk. This place reminds me of a scary movie.

  • ★★★★★ a month ago

    Staff don't take their clients on walks. Physical therapists will do so minimally, only when insurance covers it, and nowhere near adequately. My family member was left in his room alone after serious surgery following transfer from the hospital for long periods of time, with nobody taking him to the bathroom or answering calls from his room. I recall waiting for upwards of 20 minutes before having a nurse available to answer a patient call. It would be faster to call 911 and wait for an ambulance to show up should someone need help. When some family showed up to visit, they found him alone shivering in his room unable to regulate his temperature and no staff assistance in sight despite him pushing his call button over an hour. Nursing staff was unprofessional, cussing in the hallways loudly and being passive aggressive with patient family. I recall thanking staff genuinely, with a head nurse refusing to make eye contact or respond verbally to questions or concerns, walking off as she pretended not to hear anything to her desk 15 feet away. TLDR- My family member was here following major surgery, receiving face time from staff seemingly 2 or 3 times daily despite needing much more care. Look elsewhere unless you have family able to help out frequently. The facility is understaffed, with available nursing staff either leaving their post to take breaks without coverage (telling other staff to tell patients they're in another patient's room), or being otherwise occupied. Staff take long periods of time to respond to calls from patients, if they respond at all. I cannot believe this place hasn't seen more legal issues around client neglect.

  • ★★★★★ 2 months ago

    My grandmother is currently at this place and we absolutely love it! Short Staffed but she's happy with the place and I'm happy if she's happy.

About Medical Resort At Fiesta Park (The)

General Information

Legal Business NameFiesta Park Healthcare LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 17, 2012 (5 years)
Capacity85
Residents62
Percent Occupied73%
Program ParticipationMedicare
Resident And Family CouncilsNone
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Medical Resort At Fiesta Park (The)

Medical Resort At Fiesta Park (The)
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New Mexico Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionUse a registered nurse at least 8 hours a day, 7 days a week.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

February 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
GFewActual HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Medical Resort At Fiesta Park (The) require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

3hr
2hr 15min
ReportedExpected
CNA
35min
50min
ReportedExpected
LPN
1hr 15min
1hr 45min
ReportedExpected
RN
4hr 50min
4hr 50min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 25min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

-
-
-
-
90.7%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
82.2%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
-
-
-
42.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
-
-
-
-
18.9%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antianxiety or hypnotic medication
-
-
-
-
21.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose ability to move independently worsened
-
-
-
-
17.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who received an antipsychotic medication
-
-
-
-
19.9%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents whose need for help with daily activities has increased
-
-
-
-
11.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who self-report moderate to severe pain
-
-
-
-
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who lose too much weight
-
-
-
-
6.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of high risk long-stay residents with pressure ulcers
-
-
-
-
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who have depressive symptoms
-
-
-
-
3.0%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a urinary tract infection
-
-
-
-
4.4%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents experiencing one or more falls with major injury
-
-
-
-
3.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents with a catheter inserted and left in their bladder
-
-
-
-
0.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
* The data for this facility for some quarters is unavailable.
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.2%
95.8%
90.8%
86.2%
68.3%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
72.8%
86.9%
86.9%
86.9%
67.1%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
57.6%
55.2%
56.6%
59.7%
61.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who made improvements in function
31.3%
23.8%
13.9%
10.7%
23.7%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who self-report moderate to severe pain
1.4%
1.3%
0.9%
0.7%
2.6%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents who newly received an antipsychotic medication
1.2%
0.9%
0.6%
0.4%
1.5%
Q4 2015Q1 2016Q2 2016Q3 2016NM
Percentage of short-stay residents with pressure ulcers that are new or worsened



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