Sagecrest Nursing And Rehabilitation
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Reviews
Overall Rating 2.0 / 5.0 ★★★★★
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Beverly Lewis★★★★★ 5 months agoAs a small business owner, I can tell you they don't pay their vendors. They don't even return calls. I hope they take better care of their patients. If you do work for this company, ask for your pay upfront!
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joshua holguin★★★★★ 4 weeks agoMy grandma is currently staying there and so far the so called nurses have been rude and disrespectful to her yes we are in the process of moving her.
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Tita Brewster★★★★★ 2 years agoMy Mother has been at Sagecrest for rehabilitation on more than one occasion and the Staff, with very few exceptions was exceptional. They remembered my Mother when she returned and were attentive, kind and sensitive to her special needs. They responded relatively quickly when she needed help. Her OT and PT was terrific and she truly enjoyed working with them. When you enter Sagecrest, you are greeted professionally and with a smile. My Mother also loved the group activities. The facility is well maintained and never smelled bad. I would recommend Sagecrest to anyone wholeheartedly.
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Susan Hyne★★★★★ a year agoSo far, I am not impressed. I have family there for a few weeks .I have met one nurse and one CNA who are great. We have experienced this so far: showers permitted twice a week, no fresh water and ice provided in regular basis. Have to ask and then there is no ice machine available to residents. There is an ice chest. Meds not given at regular times. Food is absolutely horrible. No sheet changes. Urinals not emptied by staff. Housekeeping has no respect for privacy, when residents are dressing. My very first job was a CNA. We would never have treated residents like this. Not at all acceptable.
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Karamelprincess 305★★★★★ 11 months agoMy friend was there and it was awful! They hardly feed him and changed his bedding. I went to visit him and there was no respect from staff. I don't recommend this place at all. My friend had to walk out of it!
About Sagecrest Nursing And Rehabilitation
General Information
| Legal Business Name | Pinnacle Health Facilities Xxxiii Lp |
| Ownership Type | For Profit - Partnership |
| Changed Ownership In The Last 12 Months | No |
| First Accepted Medicare | September 27, 1984 (35 years) |
| Capacity | 120 |
| Residents | 94 |
| Percent Occupied | 78% |
| Program Participation | Medicare And Medicaid |
| Resident And Family Councils | Resident |
| In Hospital | No |
| Continuing Care Retirement Community | No |
| Special Focus Facility | No |
| Auto Sprinkler System In Required Areas | Yes |
Ratings for Sagecrest Nursing And Rehabilitation
Sagecrest Nursing And Rehabilitation was reviewed by Medicare to have a rating of 3 out of 5 stars.
About Medicare Ratings | Overall Rating |
 | Health Inspections Rating |
 | Quality Measures Rating |
| Staff Rating |
| RN Staff Rating |
Overall Ratings of New Mexico Nursing Homes
Fines, Complaints, and Inspection Problems in the Past 3 Years 
Compare The Number of Problems
Types of Problems at Nursing Homes
Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.
| Residents Affected | |||
| Severity of the Deficiency | Few | Some | Many |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
April 27, 2017 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Fine | $12,184 fine |
| G | Few | Actual Harm | Complaint | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. |
| G | Few | Actual Harm | Complaint | Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. |
| G | Few | Actual Harm | Complaint | Protect each resident from all abuse, physical punishment, and involuntary separation from others. |
| G | Few | Actual Harm | Complaint | Quickly tell the resident's doctor the results of laboratory tests. |
| E | Some | Potential for Harm | Complaint | Give residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores. |
| E | Some | Potential for Harm | Complaint | Have a program that investigates, controls and keeps infection from spreading. |
February 10, 2017 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| E | Some | Potential for Harm | Health Inspection | Ensure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being. |
| E | Some | Potential for Harm | Health Inspection | Store, cook, and serve food in a safe and clean way. |
| E | Some | Potential for Harm | Health Inspection | Have a program that investigates, controls and keeps infection from spreading. |
| D | Few | Potential for Harm | Health Inspection | Ensure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents. |
| D | Few | Potential for Harm | Health Inspection | Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions. |
| D | Few | Potential for Harm | Health Inspection | Provide care by qualified persons according to each resident's written plan of care. |
| D | Few | Potential for Harm | Health Inspection | Develop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property. |
| D | Few | Potential for Harm | Health Inspection | Reasonably accommodate the needs and preferences of each resident. |
| D | Few | Potential for Harm | Health Inspection | Ensure each resident receives an accurate assessment by a qualified health professional. |
| D | Few | Potential for Harm | Health Inspection | 1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents. |
| D | Few | Potential for Harm | Health Inspection | Allow residents the right to participate in the planning or revision of care and treatment. |
| B | Some | Potential for Minimal Harm | Health Inspection | Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards. |
September 23, 2016 - 3 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Payment Denial | Payment denial for 40 days |
February 4, 2016 - 4 years ago
| Residents Affected | Severity | Source/Type | Description | |
|---|---|---|---|---|
| - | - | - | Fine | $8,750 fine |
Staffing Levels Per Resident per Day
Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sagecrest Nursing And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.
| 2hr 25min | 2hr 15min |
| Reported | Expected |
| CNA | |
| 35min | 35min |
| Reported | Expected |
| LPN | |
| 45min | 60min |
| Reported | Expected |
| RN | |
| 3hr 45min | 3hr 50min |
| Reported | Expected |
| Total Nursing | |
This facility also provides approximately 35min per resident per WEEK of physical therapist time.
Quality Measures for Long Stay Residents
| 92.4% | 92.4% | 92.4% | 92.4% | 92.6% | 94.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 98.8% | 96.3% | 96.3% | 94.9% | 85.8% | 94.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 35.5% | 38.5% | 44.1% | 50.0% | 45.4% | 47.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 25.6% | 22.5% | 19.2% | 18.9% | 17.9% | 22.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 55.1% | 36.5% | 13.3% | 14.6% | 20.5% | 18.2% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 14.5% | 10.1% | 8.9% | 5.1% | 16.7% | 15.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 36.7% | 30.3% | 29.2% | 18.1% | 18.5% | 15.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 2.4% | 0.0% | 6.2% | 6.3% | 7.2% | 7.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 3.6% | 0.0% | 1.9% | 4.3% | 6.7% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 8.1% | 7.4% | 12.7% | 7.8% | 9.7% | 5.6% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 0.0% | 3.9% | 1.3% | 0.0% | 4.7% | 4.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 2.4% | 1.3% | 0.0% | 1.3% | 2.9% | 3.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 3.5% | 3.7% | 3.7% | 1.3% | 3.5% | 3.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 0.9% | 0.0% | 1.0% | 1.0% | 2.5% | 1.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 1.2% | 0.0% | 1.2% | 0.0% | 0.3% | 0.4% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
Quality Measures for Short Stay Residents
| 73.5% | 76.3% | 72.5% | 63.0% | 69.7% | 83.1% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 63.3% | 66.2% | 66.2% | 66.2% | 70.5% | 81.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 92.0% | 76.8% | 56.9% | 52.6% | 63.9% | 67.5% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 33.3% | 21.9% | 18.9% | 15.8% | 22.7% | 13.7% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 2.6% | 2.0% | 1.8% | 0.0% | 2.3% | 2.0% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
| 1.1% | 0.0% | 0.0% | 0.0% | 1.0% | 0.9% |
| Q4 2016 | Q1 2017 | Q2 2017 | Q3 2017 | NM | U.S. |
