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Silver Ridge Healthcare Center

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ 3 months ago

    I usually don't leave negative reviews. But I wanted to share my experience so others could maybe avoid heartaches my family had to endure. If you have a choice (not insurance driven) and you can send your loved ones somewhere else, do so. This place is not good. Overnight, it's like they don't take care of their patients. Now mind you, it's not all staff, few are very caring and great. But, overall it just hasn't been a good experience for our family. It's the little things, not wiping the patients all the way, not being accountable for their duties (for example, every couple of hours, someone should be coming by to re-position the patients to ensure patients don't get bed sores, however, there's no checklist or acknowledgment sheets to hold employees accountable and therefore, my mother would have to do it herself), or not being sensitive to the patients needs since most of them can't speak up due to their injuries. I understand they see patients in need everyday, but please be sensitive and attentive instead of being on your phones all day. It's also a hassle every time you need something from the doctors or staff. It always delayed and always need some sort of explanation when you need a simple signature from doctors or staff stating that the patient is with them for their care. Good luck if you're reading this review, since you're probably in a similar position where a loved one is in need of assistance. I hope this helps.

  • ★★★★★ a year ago

    This place is lucky to receive this star!!!! Please, please, please do not send your loved one to this place. The staff is extremely disrespectful and have not a care in the world for family of the patients that they supposedly "care" for. I called to file a complaint and was told I needed to speak with one person only to be transferred to another. I had to leave a voicemail only to never be called back. When I called again I was told "you'd be better off writing a letter about your concerns." Unbelievable !!!!! I plan on writing that letter and taking it as far as I can. This place is so unprofessional I can even believe they are still in business. I haven't read not 1 good review on them. Please investigate where your loved ones are being place, I made the mistake of not doing so and before I could move him it was to late.

  • ★★★★★ a year ago

    Save yourself a headache and do not send your loved one to this facility. I feel bad for not taking to heart the reviews I had previously saw. The facility is nice when you go into visit, but the communication between the administration and you is horrible. they never return phone calls or voicemails. Patient neglect is something they must work on to prevent anymore future mishaps. Do not take your loved on to his facility. You're better off caring for them at home.

  • ★★★★★ 2 years ago

    I have been a patient here for the past two months. This place has been a grade A nightmare. I am one of those who fortunately is able to reasonably but for those who can't...good luck. I have seen people who wait for hours to get their brief changed. Or use the bedpan. Or any other request. Hours to wait. They don't take care of ANYTHING. The workers, save for a few, are the rudest and ill equipped bunch around.

  • ★★★★★ a year ago

    Thank you so much Silver Rigde for giving me back to work in that facility My heart is so happy...I'm very thankful to miss ellane and to miss Misty and to all the staff and to all my co workers you all have a blessed day.. Thanks God...

About Silver Ridge Healthcare Center

General Information

Legal Business NameCovenant Care Vegas, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareSeptember 30, 1999 (18 years)
Capacity148
Residents122
Percent Occupied82%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Silver Ridge Healthcare Center

Silver Ridge Healthcare Center
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Nevada Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 10, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure residents maintain acceptable nutritional status.

February 12, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
ESomePotential for HarmHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
ESomePotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmHealth InspectionKeep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%.

March 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionAllow residents to easily view the results of the nursing home's most recent inspection.
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
DFewPotential for HarmHealth InspectionProperly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.

January 15, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Silver Ridge Healthcare Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 45min
ReportedExpected
CNA
1hr 10min
55min
ReportedExpected
LPN
1hr 15min
1hr 20min
ReportedExpected
RN
4hr 50min
5hr
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

69.0%
53.8%
53.8%
53.8%
90.2%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
10.8%
18.8%
44.7%
45.7%
85.8%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
50.0%
-
57.7%
55.0%
45.7%
Q4 2015Q1 2016Q2 2016Q3 2016NV
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.6%
36.4%
30.8%
29.2%
25.4%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.8%
22.1%
23.8%
17.4%
21.0%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents whose ability to move independently worsened
11.1%
10.2%
7.7%
8.9%
15.9%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who received an antipsychotic medication
20.9%
18.2%
15.8%
7.7%
16.8%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents whose need for help with daily activities has increased
5.9%
1.9%
0.0%
0.0%
10.0%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who self-report moderate to severe pain
5.4%
2.0%
3.2%
6.5%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who lose too much weight
9.7%
12.2%
14.4%
10.3%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
0.0%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents with a urinary tract infection
1.1%
2.0%
2.1%
2.2%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents experiencing one or more falls with major injury
2.9%
2.9%
0.8%
1.2%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
1.0%
1.1%
1.1%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

1.7%
4.9%
7.6%
7.1%
75.4%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
75.6%
6.0%
6.0%
6.0%
76.2%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
34.6%
35.9%
29.8%
24.5%
58.5%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
0.0%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.7%
1.6%
1.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents who newly received an antipsychotic medication
0.2%
0.5%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents with pressure ulcers that are new or worsened



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