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Manor Care Health Services

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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Wayne Pytlik
    ★★★★★ 4 months ago

    My dearest friend who has no family was in rehab after vascular surgery and then Skilled when it was discovered that he had Cancer. He stayed until his last treatment and discharged himself. The professionalism of the staff was the best I ever experienced. He was a difficult patient yet they cared for him with such kindness. Nursing, Dietary, Social workers all cared for him as he was family. I was surprised that he wanted to leave but in the end I got him home and settled. He passed away 2 days later. I believe that he did not share with me that he received bad news about the cancer and just wanted to be home. To all the staff that cared for him I express my deepest gratitude for taking care of my friend. I highly recommend this facility

  • Hillie Cousart
    ★★★★★ 6 months ago

    My family member moved to Manor Care a few weeks before the end of his life (terminal cancer). Manor Care exceeded every expectation I had for end-of-life care. The staff was so kind, so respectful and attentive. I will always be grateful for their professionalism and compassion.

  • Jillian Bohach
    ★★★★★ 6 months ago

    NEVER BRING A LOVED ONE TO THIS FACILITY!!! My grandmother who was diagnosed with ovarian cancer was sent here to get better with physical therapy 3 times a week and proper care. She only received therapy the first week she was there. Shortly after she got into the facility she was also diagnosed with phenomena in 1 lung. She requested a shower early in the morning and the nurse looked me right in the face that afternoon and said "No, I don't want to give her a shower" at this point my grandmother hasn't showered in 3 days. Later to find out that they were giving giving my grandmother the wrong medication for her phenomena and that it had spread into her other lung. She was then rushed to the ER to receive better and proper care! Please never send a loved one to this facility, the staff steals personal items, the facility is dirty, they will not treat them properly! Would you send a loved one here?

  • Aaron Lindahl
    ★★★★★ 6 months ago

    They took great care of my mom. Nice and friendly staff. Thank you

  • deb rodgers
    ★★★★★ 8 months ago

    My mother is a long term care resident at this facility and the care is the worst!! Bathing is a "luxury" and she often has to give herself a spongebath in the bathroom. They are extremely understaffed and constantly unavailable to help when needed. I have visited and waited with her for over an hour waiting for her medications. Her condition is one in which delaying her medication worsens her condition. I've seen them just walk by while the light for help is on. Many residents are allowed to eat in the group dining room which are in no condition to be placed in the general population which upsets them and causes great distress, my mother being one of them. She is now refusing to eat and her condition has only gotten worse during the time she's been there which is approximately 3 years. They don't care about their patients (with the exception of a few such as Bridget and Nina) and you're lucky if you can even find a CNA to get help with anything. My mother is extremely well mentally and knows everything going on around her, her condition is physical so I know these things to be true. I've tried working with them but all I get is lip service and nothing gets any better, only worse. They can't even keep CNA's and nurses long enough for patients to get to know them. The food is less than edible, I wouldn't give it to my dog (my dog wouldn't eat it!) and I've seen many patients that aren't mentally "there" being ignored, yelling for help and wetting the hallways. This is horrible yet the state makes a "visit" and supposedly all is well. I can attest to the fact that it is NOT. It is NOT a safe and caring environment for anyone you care about yet I have no choice in the matter sadly. If you have a choice, PLEASE don't leave anyone here if you love them!!!! UPDATE: Now clothing is being stolen! I purchased christmas gifts of clothing for my mother and she never got to wear them, one being an expensive sweater that i can't replace but "no one has seen it".....they now have thieves working there apparently and still no one cares. Their suggestion is to not buy my mother anymore clothing!!!!!

About Manor Care Health Services

General Information

Legal Business NameManor Care Of Reno Nv LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 16, 1988 (29 years)
Capacity189
Residents137
Percent Occupied72%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Manor Care Health Services

Manor Care Health Services
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of Nevada Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 15, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
FManyPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
FManyPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
CManyPotential for Minimal HarmHealth InspectionKeep clinical record information safe.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionAt least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

March 16, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide routine and emergency drugs through a licensed pharmacist and only under the general supervision of a licensed nurse.

October 5, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmComplaintProtect each resident from mistreatment, neglect and misappropriation of personal property.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

August 6, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaint+InspectionEnsure that residents are fully informed and understand their health status, care and treatments.
DFewPotential for HarmComplaint+InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide residents with private access to a telephone.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Manor Care Health Services require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 25min
2hr 20min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
1hr 5min
1hr 5min
ReportedExpected
RN
4hr
4hr 5min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

84.4%
85.4%
85.4%
85.4%
90.2%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.5%
93.9%
94.6%
94.6%
85.8%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
46.2%
54.0%
48.9%
50.0%
45.7%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of low risk long-stay residents who lose control of their bowels or bladder
32.9%
28.1%
28.9%
27.0%
25.4%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.3%
11.7%
15.2%
10.4%
21.0%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents whose ability to move independently worsened
15.4%
13.7%
9.0%
10.1%
15.9%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who received an antipsychotic medication
10.3%
8.4%
14.4%
13.5%
16.8%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents whose need for help with daily activities has increased
15.6%
6.5%
1.0%
1.9%
10.0%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who self-report moderate to severe pain
6.2%
4.1%
4.4%
3.4%
5.7%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who lose too much weight
2.1%
3.8%
0.0%
8.0%
7.3%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who have depressive symptoms
3.7%
4.1%
5.6%
6.7%
4.2%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents with a urinary tract infection
7.4%
5.1%
3.2%
3.2%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents experiencing one or more falls with major injury
6.5%
1.0%
0.0%
1.2%
3.7%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
0.6%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

80.0%
88.7%
93.2%
91.7%
75.4%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
82.7%
82.5%
82.5%
82.5%
76.2%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
84.4%
83.0%
80.5%
77.2%
58.5%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents who made improvements in function
31.7%
19.8%
5.1%
3.3%
16.0%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents who self-report moderate to severe pain
1.7%
0.0%
0.8%
1.4%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.3%
0.5%
0.4%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NV
Percentage of short-stay residents with pressure ulcers that are new or worsened



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