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Crown Heights Center For Nursing & Rehabilitation

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Reviews
Overall Rating 2.8 / 5.0 ★★★★★

  • ★★★★★ a month ago

    While there are a few good nurses and some very good CNA's, the level of care leaves a lot to be desired. This place is grossly under staffed, they work the nurses and CNA's like salves. Often it takes more than 25 minutes for my loved one to be taken to the bathroom. The place is in need of a total renovation, everything is old worn and outdated. The director does not return phone calls. My loved one is still here due to a shortage of long term beds at a more adequate facility. Please pray for me!!!

  • ★★★★★ 6 months ago

    I just left this Nursing Home from visiting my Mom on 03/28/17 between the hours of 5:30 p.m and 6:00 p.m. . When you have clothing items for your family member you inform the staff at the Front desk they give you a form to fill out listing the items it is similar to a receipt. The woman at the Front Desk was so annoyed with my mom because in her words" she shouldn't be talking to her" My husband put that woman in a place and let her know you don't have the right to blatantly disregard the residents this is supposed to be their home. When you work at facilities where the residents have certain special needs first and foremost your heart must be in it if not what's not in your heart will always come out. That woman staff member behind the desk began to stand up, raise her voice and point her finger. She was extremely unprofessional.I highly recommend this facility hire an organization that can come in and train the staff on dealing with the public and having compassion for the residents. The staff member should remember the residents there are also someone's parents. I will definitely seek other living accommodations for mom. If you can find other alternatives for your love ones do so maybe when people began to discharge their love ones the staff will have better respect. The owners should send out surveys to all the family members. Channel 7 eyewitness news should do a story on tacky unprofessional staff members who clearly forgot they too have love ones and you never know what the road ahead has in store for your life.

  • ★★★★★ a year ago

    Place is definitely a pigsty and furnace. There is no air conditioning for the patients; patients are basically living in hell. The staff including the head nurses and director of nursing are very rude to family and patients. This nursing home is under staffed with a very non caring environment. I wouldn't recommend this place for a pet, yet alone a family member. Only gave one star because it was needed to click post. This place deserves no stars and should be shut down by the city.

  • ★★★★★ a year ago

    So far I've only had a chance to communicate by phone and I'm not impressed. I've left (2) messages for the Social Worker and no one has returned my calls. 8/03/2016 ......I'm in the process of trying to get my father out of this place, but I can't reach a LIVE person on the line. I must say, they have a pretty impressive Web Site, that a good thing.

  • ★★★★★ a year ago

    The patients are not always treated humanely by all staff. Some staff appear genuinely caring while others, (like the young Caucasian female who wheeled an elderly man onto an elevator and left him there screaming among strangers who did not know where he should get off) are uncaring.

About Crown Heights Center For Nursing & Rehabilitation

General Information

Legal Business NameSt. Marks Brooklyn Associates, LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 16, 1977 (40 years)
Capacity295
Residents288
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasParti

Ratings for Crown Heights Center For Nursing & Rehabilitation

Crown Heights Center For Nursing & Rehabilitation
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 8, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.

March 6, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide medically-related social services to help each resident achieve the highest possible quality of life.

January 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionKeep residents' personal and medical records private and confidential.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Crown Heights Center For Nursing & Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 25min
ReportedExpected
CNA
30min
40min
ReportedExpected
LPN
50min
1hr 10min
ReportedExpected
RN
4hr 15min
4hr 15min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

66.7%
89.0%
89.0%
89.0%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
77.8%
82.2%
82.0%
90.5%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
42.9%
44.8%
51.1%
47.2%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
11.3%
10.7%
8.2%
6.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
10.5%
12.9%
21.7%
9.2%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
12.6%
10.7%
8.8%
11.4%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
10.7%
9.0%
13.3%
6.6%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
3.7%
0.0%
0.0%
0.0%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
4.0%
6.1%
7.7%
6.7%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
5.4%
9.0%
10.1%
9.0%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
6.3%
4.3%
3.1%
0.8%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
2.8%
0.8%
0.8%
0.4%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
0.8%
1.2%
0.8%
0.8%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
2.6%
0.8%
1.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

43.3%
49.7%
45.7%
48.1%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
20.9%
54.8%
54.8%
54.8%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
61.1%
62.6%
71.9%
85.9%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
8.8%
1.0%
0.0%
0.0%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
1.0%
0.0%
0.0%
2.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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