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The Pavilion At Queens For Rehabilitation & Nrsing

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Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    Staff was very friendly and helpful. Would recommend to other people. My uncle was admitted a couple of days ago n my aunt has been at his bedside from morning to night. The nurse who brought him his lunch also brought an extra lunch for my aunt. That was a very kind and thoughtful gesture. It really touched my heart. Thank you to the nurse and staff. ???????

  • ★★★★★ 2 weeks ago

    We had our mother admitted after she was released from the hospital after we had found information about this place online. Don't let the photos mislead you, they only show you 1 photo of what looks like an executive suite. But the rest of the rooms are like a dump, it's old and dingy like it's been falling apart for years. I'll be visiting and update my review with more photo's. It's no wonder a majority of their photo's only show the lobby hallways and not their entire facility. At first we were worried due to the number of mixed reviews, but was hoping the place would be as nice as it looked in the photo. Apparently they're using deceptive marketing to lure in new customers. I'm only giving 2 stars until i get to meet the staff and determine whether or not i'll be impress with their service.

  • ★★★★★ 2 months ago

    From beginning to end I was impressed with the Pavilion. The high tech check-in and check-out system was very efficient. The water wall is beautiful. The decor was elegant. The lighting in the hallways provided a comfortable ambiance. There was an absence of that "hospital smell" which made for a relaxing and pleasant visit.

  • ★★★★★ 2 months ago

    Staff are rude & facility owner is cheap. I was on elevator w/family going up to visit a relative but 2 black orderlies blocked us from getting off when elevator doors opened. Their rude and disrespectful attitude was typical for this place. After getting off the elevator, I asked woman who was sitting at front desk (wearing scrubs) for where patient's room was located, she said "oh I don't work here", got up and walked away. Other people sitting in nearby office would not help either. At time to leave, waited 10 minutes with family for elevator to arrive. This is despite the fact that there are 3 elevators next to each other; owner was cutting costs by allowing only 1 of them to operate. Staff even said we couldn't use the stairs to walk down - 1 stairwell was blocked with caution tape and other 1 apparently had an alarm on it. If you have the chance, say "no way" to this place.

  • ★★★★★ 2 months ago

    BEWARE!! I would honestly give this place zero stars if I could. My mom was only here for a few days before she past. She was young and was only sent their to be treated for her operation. They were extremly low staff the night she died, they made an error and put a smaller size tube in her throat and she ended up dying the same night that they did that. Not to mention on top of that, they STOLED her brand new phone that my family just bought her!! My mom didnt even have a chance at her new life due to these people, please be very careful if you send your loved one here. I seen it with my own eyes, my mom was fine before they made the mistake on their part. As I was there I had to ask the nurse two times just for an advil because my mom was in pain. They don't care about you or your family, its a money driven business that cares about only profit, whether it means taken a life or many. I remember waiting in a lobby with some of the other family's downstairs and a patient there was screaming and literally turned to us and said " becareful if you have family here, this place is a concentration camp", and boy was he right. I wish I could do it all over again and NEVER send my mom there. It is insane how the lady who owned the flower shop next to my moms funereal had a similar thing happened to her mother who was there. She was literally there for only a few days before she died. Be very careful of this place, they honestly should not run a business the way they do.

About The Pavilion At Queens For Rehabilitation & Nrsing

General Information

Legal Business NameKennedy Pavilion Rh I LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 29, 1997 (20 years)
Capacity302
Residents295
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Pavilion At Queens For Rehabilitation & Nrsing

The Pavilion At Queens For Rehabilitation & Nrsing
was reviewed by to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

June 9, 2016 - 18 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.

January 14, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide necessary care and services to maintain or improve the highest well being of each resident .

April 30, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Pavilion At Queens For Rehabilitation & Nrsing require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 40min
ReportedExpected
CNA
40min
45min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
3hr 35min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
89.5%
89.5%
89.5%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
84.8%
82.6%
89.7%
89.1%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
41.9%
41.0%
50.0%
51.0%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
10.8%
10.0%
9.6%
10.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
14.4%
16.7%
21.0%
12.9%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
23.9%
21.3%
16.5%
14.5%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
17.9%
13.9%
21.3%
14.1%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
0.5%
0.5%
0.0%
0.5%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
9.1%
10.1%
6.5%
6.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
8.5%
9.8%
8.3%
14.8%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
2.7%
2.7%
1.9%
0.5%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
2.1%
3.8%
7.8%
7.3%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
3.3%
2.1%
2.6%
2.5%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
1.8%
1.6%
1.1%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.4%
0.9%
0.8%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

55.9%
60.2%
66.8%
66.0%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.4%
58.9%
58.9%
58.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
51.8%
63.2%
58.8%
61.8%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
3.2%
4.1%
2.7%
3.9%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
2.2%
3.3%
2.6%
3.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
1.6%
1.6%
0.5%
0.3%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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