Search for Skilled Nursing by ZIP Code:  :

Waterview Nursing Care Center

  1. Home
  2. Skilled Nursing Home Facilities Directory
  3. New York (NY)
  4. Flushing
Full Name

Phone Number

Email Address

City of interest
We value your privacy. By clicking, you agree to the terms and conditions of our privacy policy. You also consent that we can reach out to you using a phone system that can auto-dial numbers. Your consent is not required to use our service.

Search for nursing homes in your area

ZIP:

Reviews
Overall Rating 3.5 / 5.0 ★★★★★

  • Diana Wolfe
    ★★★★★ 2 months ago

    The very worst possible outcome for my elderly father with Parkinson's. He had hip replacement surgery and was discharged to waterview. He'd been hallucinating after the surgery but was not watched closely enough. Left unattended, he hallucinated and fell. My brother and I arrived moments later with the Parkinson's medicine waterview didn't have, and we were told he was taken back to the hospital bc he fell and popped the hip out. In the ER, dad told us he was actually given his medication at waterview while he was ON THE FLOOR.

  • Ryan Smith
    ★★★★★ 6 months ago

    My loved one was taken care of at this facility since day one. Their attention to every detail is why they are the greatest. From their nurses to the therapists they are the best.

  • Emily Wang
    ★★★★★ 9 months ago

    "Inhumane" This place is not even worth a star rating. When my grandmother arrived there a week ago, we knew the quality of staff was subpar but our entirely family were tag-teaming to be by her side to ensure her proper care so we dealt with their incompetence. As it became clear that her time was limited, we decided comfort care was the most appropriate given her health situation. We reminded each and every staff everyday to make sure to call the family right away if anything were to happen. Also requested multiple times to give us a separate room for privacy. Sadly, my grandmother passed yesterday, we were informed via phone of her passing at 6:30am. We rushed to the nursing to realize that they moved her body already without notifying us and none of the staff or nurse was able to bring us to see her. We were told to go look for the nurse supervisor on duty and when asked to bring us to our grandmother, she was busy scheduling the change of shift and kept saying "i don't know, i was not here during the night shift" and made us wait 1/2 hr. The chaotic sequence of events compounded by the lack of sensitivity from this nurse supervisor was astounding. Not only did she not show any signs of sympathy, she kept making excuses. THEY ARE INCAPABLE OF COMMUNICATION. As it turns out, my grandmother actually passed late at night around 2:30am and they moved her body without informing us. VNS later advised us it was illegal. The staff there does not know how to communicate to each nor to the families. The worst of all and most unimaginable thing happened when the nurse supervisor took us to another floor and opened the door to a laundry storage room to show us our grandmother on a stretcher in a bag. I was in SHOCK! How she could ever find that appropriate is beyond belief. i was so disgusted with her lack of professionalism or simply the lack of sensitivity chip in her brain. Having to chase to find out where your loved one's body after she passed is unacceptable. My father had to witness his mother's body in a storage room. This place is despicable and should not be operating. The nurse supervisor still didn't say sorry was reluctant to give us an empty room even though they were so many empty rooms. We had to push her to give us a room so we can say our proper goodbye before the funeral home came. The whole time she was more concerned about closing the doors of the other resident and not addressing the passing of an patient and her grieving family. They shouldn't be in business. period. DISGUSTED. PLEASE DON'T LET THIS HAPPEN TO YOUR FAMILY. DON'T EVEN CONSIDER THIS PLACE OR MOVE YOUR LOVED ONE'S OUT NOW. DEMAND YOUR RIGHTS.

  • Hiten Kothari
    ★★★★★ 11 months ago

    This SNF has one of the best rehab department. The rehab director MARK IBRAHIM is the best and under his supervision all the residents are given excellent care and therapy by efficient therapists including Physical therapy, occupational therapy and speech therapy. The activities department try their best to arrange entertainment and recreation activities for the residents .The nursing department is very efficient and try to provide patient care to the best of their ability. The amazing admissions and finance department , social worker department are always ready to help the family members. Overall it's one of the good facilities!

  • Stacy Wang
    ★★★★★ 9 months ago

    My grandmother was admitted and it has been a terrible experience here. You have staff on their phones all day, complaining for hours how much they have to do, patients are treated like animals. Screaming for help all day long. My grandmother passed away this morning, they were heartless and moved her without my family's consent to a laundry room in a body bag! How disgraceful! Isn't it illegal?? I could not believe a nurse supervisor would treat this as if we were wasting her time when this was one of the hardest days of our lives. You would think we get at least a "I'm sorry for your loss!" No! These inexperienced heartless people working to help elderly? If you have family living there. Please move your family out of there asap! I hope there is not another family out there that would go through what my family has gone through.

About Waterview Nursing Care Center

General Information

Legal Business NameWaterview Nursing Care Center, Inc.
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 13, 1968 ()
Capacity200
Residents162
Percent Occupied81%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Waterview Nursing Care Center

Waterview Nursing Care Center
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

November 23, 2016 - 12 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionEnsure that residents receive proper treatment and assistive devices to maintain their vision and hearing.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionHave enough backup water supply for essential areas of the nursing home.
DFewPotential for HarmHealth InspectionReasonably accommodate the needs and preferences of each resident.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
BSomePotential for Minimal HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.

March 12, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
---Fine$10,173 fine

January 9, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.
DFewPotential for HarmHealth InspectionMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.
DFewPotential for HarmHealth InspectionGive notice to the resident before a room or roommate change.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Waterview Nursing Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr
2hr 35min
ReportedExpected
CNA
40min
45min
ReportedExpected
LPN
20min
1hr 10min
ReportedExpected
RN
3hr 5min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.1%
97.6%
97.6%
97.6%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.6%
94.2%
93.6%
93.5%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
19.6%
18.5%
32.8%
33.9%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
8.1%
5.8%
5.8%
4.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
9.9%
2.8%
10.5%
4.0%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
7.0%
8.1%
10.5%
9.4%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
6.2%
0.8%
15.1%
9.3%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.7%
0.8%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
3.5%
8.8%
4.8%
6.6%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
10.7%
6.8%
7.4%
8.0%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
1.4%
0.0%
2.1%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
0.0%
3.2%
1.3%
1.3%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
2.0%
1.3%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
0.0%
0.0%
0.0%
1.1%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.7%
0.6%
0.6%
0.6%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

88.0%
91.4%
86.5%
86.7%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.3%
86.0%
86.0%
86.0%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
65.7%
69.1%
71.2%
61.4%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
0.0%
0.0%
0.0%
1.6%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
4.8%
3.4%
3.8%
4.2%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



Some page content retrieved from Google Places