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Glengariff Health Care Center

  1. Skilled Nursing Home Facilities
  2. New York
  3. Glen Cove Skilled Nursing Home Facilities
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Reviews
Overall Rating 2.9 / 5.0 ★★★★★

  • Mimo
    ★★★★★ a month ago

    Rehabilitation is very good, as for the rest of the care, total lack of communication among staff. Poor response time and care. Be sure to have a family member available to assist patient. Family members need to be very proactive.

  • Dana L
    ★★★★★ 3 months ago

    My mother was a knee rehabilitation ward resident for a week and somehow by the end of the sixth day they had still never put her name on the list to receive meals. She had to argue with a nurse for every meal, waiting while her roommate got a meal promptly. I had to call many times over multiple days before I could get through to anyone other than an operator, but when I finally got through to a nursing supervisor on day 6, they fixed the problem. I just can't believe I had to call. Why wasn't her speaking up enough to get the situation fixed without someone from outside (me) calling a supervisor? (Adding insult to injury, every time I called and was put on hold indefinitely I had to listen to a recording talk about how their patients are treated with care and respect like extended family. Definitely not the case in my mother's experience there to date.)

  • R T
    ★★★★★ 5 months ago

    Summary: not a place for the elderly who require gentle care and pain management, and need bathroom assistance. Note there is no P.T. on weekends, food is minimal. GRHC see what Glen Cove Hospital comes up with. Your regularly doctors are not allowed to examine there. p.t. is just 2 hours a day but the person is there 24. Details: my elderly Dad had a heart incident that caused him to pass out and banged himself up pretty badly. The Hospital decided they no longer needed to treat his heart, but he clearly couldn't stand on his own, was in a lot of pain and could use p.t. to be able to walk again. So he gladly went to GRHC. Big mistake, after 2 days it was clear they were ignoring his pain. We had to come up with the use of Salonpas, which they agreed to do, but at first didn't so we brought our own. Eventually they came around, same issue with Tylenol, not given on time. Nurse request button/light ignored for long periods of time. The last straw was when after a p.t. session, when my dad asked to be put into the bed, the aide jerked him around roughly, causing him a ton of pain. We came to get him out and take him back to the hospital. At that moment the staff claimed they had no idea he had a pain problem and a doctor would see him the next day !? At the hospital the doctor agreed that previous injuries would cause him a lot of pain if he was jerked around, and advised the use of a back brace. Obviously my dad is not going back.

  • Christian Webster
    ★★★★★ 8 months ago

    The Pratt Pavilion, I would describe as a Tale of Two Cities. During the week, I have few complaints. The staff was very attentive and understanding of my personal shame regarding my physical condition (Perhaps I shouldn't have shame regarding needing help with bathing but to me it's embarrassing and they understood that and were compassionate.) I could make requests regarding as needed medications (typically for pain) and they would be handled in a timely manner. They also administered all of my needed medication on schedule with about 95% accuracy, only once needing to be reminded regarding my antibiotic infusions. I will say, the late-night staff occasionally struggled with this as it regarded pain medication but it was typically on days when they were understaffed. The nursing staff in many regards can act as a liaison (although they do have a very attentive concierge (don't ask)) between us as patients and the other departments of the facility. Okay, now let's talk weekends. I am going to be blunt. If your family is not coming to visit you every weekend, this can be a deal-breaker. The facility is staffed on weekends primarily by nurses that are working either overtime or only work weekends and it has a serious effect. My biggest complaints come from the weekends where I have occasionally been flat out forgotten in the world of medications. A patient asking for pain meds is typically going through some fairly serious pain. Yes, there are possibilities of dependency and you have to be cautious about that but you also have people dealing with serious pain and you can't forget about that either. I for one was on oxycodone 5mg every four to six hours (really low dose - look it up) which I would typically only need at night and it would take more than two hours to get my dosage. This is an issue and a common one, especially on weekends. Last thing to note, that if there is a task that takes a lot of time to do, it will often get passed from shift to shift. I had a PICC line that had a bandage that needed to be changed every week on Friday. Getting a nurse to do this was like pulling teeth as it was passed from shift to shift. It is also a good idea to keep track of your medication schedule because there were a couple times that I had to push them to give me my antibiotic infusions. The Nurses are overall pretty good. Again, if you have a person who will be there with you during the weekends or you don't have a lot of needs regarding nursing care than this is fine. As a side note, their response time to pages are essentially the same no matter what you page them about. You will get the same speed for pain meds, need assistance regarding the bathrooms, and asking for water. You would think these things would be prioritized but...no, not really. A few do, most do not. During the week I would give them between 7.5 - 8.5 / 10. Weekends they come in around 5 - 6 / 1-0. The Food: The food at this place is...edible. Occasionally good. They serve lunch and dinner Monday - Friday in a dining room downstairs and for the love of God get down there if you can. They serve soup which is legitimately always good. The salads are meh. They have two choices of main dish, which range from fairly good to barely edible. Let's be clear, if you decide to stay in your room for a meal, the food that arrives at your bedroom will be barely edible (as sure as the sunrise). I legitimately missed hospital food living here for a month and a half. (That's pretty bad.) Rating: 3 - 5 / 10 Rehabilitation: Another really big area of a rehab center is the REHAB. The facility is really good for an older group or for those who like myself are in a disabled position. The rehab staff is the absolute best. They come to your room if you don't make it for a session and it is in a very understanding way. They are always understanding of that and don't push too hard. Still I could see the difference in my strength both for the areas I was sent there to improve as well as other areas. Easy 10 / 10.

  • Thomas Overmiller
    ★★★★★ a year ago

    As a pastor, I visit many hospitals. Compared to others, this is a very quiet, clean and calm environment for rehab. People I know have received good care there and I appreciated the friendliness of the staff I spoke with there.

About Glengariff Health Care Center

General Information

Legal Business NameGlengariff Corporation
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 16, 1971 (49 years)
Capacity262
Residents228
Percent Occupied87%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Glengariff Health Care Center

Glengariff Health Care Center was reviewed by Medicare to have a rating of 4 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 24, 2017 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Glengariff Health Care Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 5min
2hr 30min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
40min
1hr 15min
ReportedExpected
RN
3hr 35min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 45min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.4%
99.4%
99.4%
99.4%
96.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
99.3%
95.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
54.9%
50.0%
56.8%
61.7%
51.3%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
20.9%
14.5%
15.7%
16.8%
15.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
6.3%
14.2%
11.5%
6.6%
16.6%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents whose ability to move independently worsened
22.7%
23.4%
14.8%
12.5%
12.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who received an antipsychotic medication
15.1%
11.5%
10.3%
4.9%
13.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents whose need for help with daily activities has increased
4.7%
5.4%
5.2%
2.7%
6.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who lose too much weight
7.8%
13.6%
12.1%
6.1%
6.9%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of high risk long-stay residents with pressure ulcers
1.1%
0.5%
1.0%
1.5%
3.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who self-report moderate to severe pain
4.0%
5.0%
5.4%
2.8%
7.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who have depressive symptoms
4.7%
8.7%
5.2%
5.3%
3.1%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents with a urinary tract infection
3.9%
4.6%
3.8%
2.7%
2.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents experiencing one or more falls with major injury
0.7%
0.5%
0.5%
0.0%
1.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.3%
2.6%
2.6%
2.7%
0.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

99.3%
99.2%
99.2%
99.2%
81.9%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.1%
71.5%
71.5%
71.5%
83.3%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
88.8%
90.6%
88.9%
89.5%
69.5%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who made improvements in function
6.0%
2.2%
0.4%
0.6%
9.4%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who self-report moderate to severe pain
0.8%
1.3%
1.5%
1.5%
1.7%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.7%
1.1%
0.6%
0.8%
Q4 2016Q1 2017Q2 2017Q3 2017NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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