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The Pines At Glens Falls Ctr For Nrsg & Rehab

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Reviews
Overall Rating 3.9 / 5.0 ★★★★★

  • ★★★★★ 6 months ago

    I have some experience with this type of facility, and this is one of the better ones I've been to, especially in that area. Everyone has been terrific working with my grandfather, from administration through to the aides. That isn't easy because he has some special requirements. I was so surprised that every day when I left, random members of the staff have said good night, have a good day, take care, etc. None of them were the ones working directly with my family. It was (sadly) shocking to experience such hospitality. I know he is comfortable with the people taking care of him, the PT he's receiving and the accommodations. He even really likes the food ?

  • ★★★★★ 2 weeks ago

    Not a good place if you are not of sound mind or you don't have someone who can advocate for you. I was recently a patient at The Pines for rehab after an emergency hip replacement. For the most part, many of the nurses and aides seemed to be happy in their positions, and tried hard to help the patients and work with them to get better. But, there are many deficiencies in this facility. One blaring example...when a patient uses their call button and is left waiting for someone/anyone to respond for anywhere from 20 minutes to a half hour is simply inexcusable! That's what happened numerous times to my roommate. One thing I was especially concerned about, tho, was the way in which medications were given. I, myself, have been on certain meds for many years that need to be taken on a regular schedule so they maintain a consistent level in my system for my RA. When different medications were brought in for me to take at various hours, I always questioned what exactly they were and why I was being given them. It was when I questioned the nurses that I learned that they could give any medication up to an hour BEFORE or as late as an hour AFTER from when they were actually scheduled to be given. In essence, when it was convenient for the nurse, not the patient. I do understand that nurses are busy or may be shorthanded at times, but supposedly this was not the case on this ward, per the nurses. I was also flat out denied one of my medications that I have been taking for over 15 years for reasoning that made no sense whatsoever! I was also given blood thinners, which is normal after a surgery, but in my case, is also something I have been taking for over two years and will be on for the rest of my life. The problem being, the amounts they were giving me! They said it was to bring my levels up yet they consistently recorded the wrong numbers or didn't bother to write them down at all! There was a point toward the end of my stay where I refused to take the amount they were giving me. Last but not least, the food. There has to be so much waste in that kitchen that it's not funny, but actually scary. Day after day, certain food items were not only put on my tray but my roommate's as well. And each and every day we tried to tell them not to give them to us because they weren't needed and would not be eaten. The items then had to be thrown out! Yes, in a kitchen of this size there has to be some sort of organization to deal with the many patient's needs, but there are also menus for each patient that seemed to be completely ignored. Hence, the waste. My intent for this review is to bring attention to the utter lack of oversight in this facility. Their record keeping is atrocious and there is no communication between the staff themselves, much less between shifts or departments. Case in point, a physical therapist would order something for a specific patient and the request was still not filled after a week's time, with no reason given for the delay. Meanwhile, the patient went without. This might seem like a simple thing, but put all together the many patients these things are happening to on a daily basis shows a definite lack of oversight in care. I was a previous patient at this facility 10 years ago when it was called Eden Park. The difference in the care between then and now is appalling. You would think things would have advanced during this time and patients would be much better off in their current surroundings in this day and age. Seems like The Pines backtracked...

  • ★★★★★ 2 years ago

    The staff has individualized the rehabilitation not only in the physical therapy section but the medical and nursing departments.Mom felt inspired to take advantage of the time there for rehabilitation, rest and recovery. Mom was treated like family and felt encouraged to do better every day. I'm the closest and live an hour away. It was a comfort to all of us that Mom was cared for so well during this stressful time when we couldn't be with her.

  • ★★★★★ 3 years ago

    A great big "Thank you" to all the wonderful staff at The Pines at Glens Falls! My grandmother has been there for rehabilitation twice in the last five years. Each time she has entered rehab in a sick and weakened state. All the staff have been great and the therapy is the best !!! She went home both times feeling better than ever. I would recommend it a million times over!

  • ★★★★★ 7 years ago

    we did not feel that my husband received adequate care at this place..they advertise physical rehab 7 days and they do not have it on the weekends..much time of ours wasted when he could have been elsewhere or have received more at home..I did not feel secure enough with the facility to leave him alone much..post op is not up to what we expected

About The Pines At Glens Falls Ctr For Nrsg & Rehab

General Information

Legal Business NameGlens Falls Crossings LLC
Ownership TypeFor Profit - Limited Liability Company
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMay 1, 1971 (47 years)
Capacity120
Residents120
Percent Occupied100%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasParti

Ratings for The Pines At Glens Falls Ctr For Nrsg & Rehab

The Pines At Glens Falls Ctr For Nrsg & Rehab
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 17, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.

March 16, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionKeep accurate, complete and organized clinical records on each resident that meet professional standards.
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Pines At Glens Falls Ctr For Nrsg & Rehab require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 30min
ReportedExpected
CNA
60min
45min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
3hr 30min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
98.8%
98.8%
98.8%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
95.1%
98.8%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
55.3%
48.6%
57.1%
55.6%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
16.0%
14.8%
17.5%
15.6%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
13.8%
15.2%
18.2%
22.2%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
8.2%
7.6%
6.4%
6.7%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
14.9%
25.6%
11.4%
15.8%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
11.1%
21.2%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
6.6%
2.5%
2.5%
3.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
3.0%
4.3%
3.4%
5.9%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
1.4%
0.0%
0.0%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
0.0%
1.2%
4.9%
2.6%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
2.6%
3.7%
6.1%
5.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
1.6%
0.0%
1.4%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

96.3%
91.7%
93.4%
94.5%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.9%
91.3%
91.3%
91.3%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
48.5%
50.4%
59.6%
69.1%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
2.6%
1.0%
7.1%
15.2%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.6%
1.6%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.4%
0.4%
0.4%
0.3%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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