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Silvercrest Center For Nursing And Rehabilitation

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • Ash F
    ★★★★★ 3 months ago

    I have a family member that is currently there everyone is very nice the nurses are attentive and willing to help. The staff takes special care to each patient and they keep the patients clean and healthy. My only issue is administration wise you have to bring in a tv stand and clothes it needs to be checked in and sometimes I would go and no one would be in the office at the time even when you are there during the correct hours. However once you get someone they are very helpful.

  • Robert Guatelli
    ★★★★★ 7 months ago

    This place was recommended to us for PT by NY Presbyterian Queens. We selected it based on the rating. I am not sure how a place so incompetently run could garner even 1 star', let alone 4. The staff here are very nice and competent, but there simply not enough of them. While I realize this is a business, the scale here has tipped to the spreadsheet watchers over care givers. It is a disgrace. We are moving our Dad ASAP to home care and home PT to help him get better and enjoy the years he has left. He will not get better here, given the inadequate staffing levels. In an aside, the people running the phone system are nice, but not capable. The phone in our Dad's room worked only intermittently after 4 face to face visits to get it fixed. How hard is it to keep a phone working when that's your job? I hope this is posted. I assume it will not be . I plan to find the CEO of this place and have a meeting to get their perspective. They should be ashamed of what they have allowed.

  • ray cor
    ★★★★★ 3 months ago

    It was nightmarish experience. My son was thrown on a bed without sheets while his feed had been running for hours that he could have aspirated. He has a craneotomy and they refused to listen to put on his helmet, and kept touching his head so hard that his head dropped in. Families must bring their own TV'S yet they were turned off. It was filthy, dark and depressing. Don't take your loved one there.

  • linda beggs
    ★★★★★ 7 months ago

    My Mom is at Silvercrest long term. Let me first say my rating has nothing to do with the staff. I find most of the staff is excellent. The promlem lately is the plumbing. It has been at least 10 days that there is a hot water problem. She only gets a shower every three days and the water is only Luke warm or cold. We have complained but still no hot water or sporadic at best. Also, they can not get her food orders right. She is diabetic and lactose intolerant and keep giving her cheese. And sugar. They also load everything with pepper. They say that they will fix it but just yesterday Mom ordered the main meal and instead got a grilled cheese sandwich. I often have to bring food from outside or buy something downstairs. I will update this review if things change.

  • Bea Real
    ★★★★★ 9 months ago

    My grandmother passed away due to the neglect and suspected abuse at this rat hole. The staff shove food in the elderlys mouth. They wait so long to change the diapers that patients smell horrible and develop rashes. This place is so unsanitary there was fieces on the window and in a sink. The shower looked like a room from a horror movie. When my grandmother was taken to the hospital she was covered in feces and had a hole in her back. The staff are unbelievably rude. One staff pushed me with a tray. This is not a rehabilitation center this is a death trap. Please do not take your loved ones or worst enemy here.

About Silvercrest Center For Nursing And Rehabilitation

General Information

Legal Business NameLegal Business Name Not Available
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareDecember 26, 1990 (27 years)
Capacity320
Residents298
Percent Occupied93%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Silvercrest Center For Nursing And Rehabilitation

Silvercrest Center For Nursing And Rehabilitation was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
Silvercrest Center For Nursing And Rehabilitation has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Silvercrest Center For Nursing And Rehabilitation require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 55min
2hr 50min
ReportedExpected
CNA
30min
1hr 5min
ReportedExpected
LPN
1hr 10min
1hr 30min
ReportedExpected
RN
4hr 35min
5hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 30min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

97.6%
94.6%
94.6%
94.6%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.6%
99.6%
98.8%
96.5%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.8%
60.5%
57.9%
60.0%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.4%
14.1%
10.6%
10.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
11.9%
11.1%
8.4%
11.5%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
12.4%
11.7%
10.7%
10.6%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
10.7%
3.5%
6.4%
10.5%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
4.8%
4.0%
4.1%
2.4%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
3.7%
4.1%
6.4%
3.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
22.6%
24.2%
22.1%
21.0%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
0.4%
0.4%
0.5%
0.5%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
3.3%
1.8%
3.2%
0.4%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
1.1%
1.1%
0.8%
1.2%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
4.6%
4.6%
4.0%
4.3%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
4.1%
4.4%
2.4%
3.1%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

82.1%
82.0%
79.2%
72.4%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.5%
81.9%
81.9%
81.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.3%
52.4%
57.8%
45.7%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
3.6%
2.7%
6.9%
6.1%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
1.1%
1.1%
2.0%
1.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.8%
0.3%
0.7%
0.4%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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