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Northeast Center For Rehabilitation & Brain Injury

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Reviews
Overall Rating 2.5 / 5.0 ★★★★★

  • ★★★★★ 3 weeks ago

    My Dad was a patient at NorthEast for 3-months. The first time I went to visit my Dad, 2 days after he was admitted, I was told by the pulmonary therapist on duty that he had an infection & would be moved to a different room the next day. That was completely untrue. We had a meeting to discuss his treatment in which the actual doctor in charge was not even there. When asked how often the doctor comes to see patients, no one could answer me. One woman shrugged her shoulders. That was the only meeting we had. Initially, everyone was kind & polite, giving my mom (who is 80), my brother and myself names, titles & cards, inviting us to call any time w/ ANY questions, concerns, etc. We left feeling really good. What a farce! A few weeks into his stay my brother was notified that my Dad had fallen out of his wheelchair while strapped into it (he barely weighed 100lbs-- how could this happen?) The next morning, my brother asked me to call the case manager, Kat who said she & the Vent unit manager Robin, would look into getting information about what happened, how long he had been on the floor before someone found him, etc. & call me back. They never did. Nor did they take my Dad for a head x-ray to see if he had suffered a concussion. When my brother asked a nurse what the protocol was after a patient falls, she told him, "We'll just have to put him to bed earlier." When I called Kat back after not hearing from her, I was informed that they would not give me any information as I was one of 3 siblings & they had already spoken to my sister, who was in the Dominican Republic at the time. I was told not to call again. They would only speak w/ 1 family member. Bottom line is that they choose who they want to speak with & what information if any, they want to share. They don't want people asking questions nor do they want to have to be accountable to anyone by answering them. At least 1 family member would visit my Dad nearly every day of the week. I think he received adequate physical therapy care during weekday work hours. He had made some real progress (he had a tracheotomy & could not walk after a severe stroke). However, care on the weekends was so sub par that any progress made during the week was lost. Weekends were a true nightmare. The place was grossly understaffed & he always seemed over-medicated. His room was often unkempt & not clean. Wrappers for medical items, etc., were carelessly left about. The Vent unit always smelled terrible. Patients are supposed to be checked in on at least once every hour. Hogwash! My brother once found my Dad lying on his bed, wearing only a diaper, with feces on his hands as it was seeping from his diaper -- no covers. It was later determined he had been left like that for about 2 hours. Dehumanizing. Disgraceful. We have pictures. When I mentioned it to the nurse that Sunday, all she could say was, "I wish your brother hadn't taken pictures." I bet. The cost for my Dad's stay at this facility was $2,300 a day -- every day! Yet you'd be hard pressed to get someone to come in and clean his trach or diaper or give him aspirin for a headache on the weekends. One time when my Dad's trach was leaking gunk & puss, the pulmonary therapist on duty lied and said he'd been in to see my Dad 20 minutes beforehand. Impossible as my mom and I had been waiting for him to come in for over 45 minutes. When my mom asked him if he could clean my Dad's trach he said "No, you can do it." I would do anything for my Dad but I hardly think I'm qualified to be messing w/ a tracheotomy tube! The last time I saw my Dad he was on "oxygen". No one could tell us why. We took him outside to get some air so they attached a tank to his chair which we quickly realized was not working properly. "It looks broken but it works. You have to bang on it until the needle moves to see that he is getting oxygen." This is exactly what the aid told me when I pointed out that the needle appeared to indicate there was "no oxygen" to her. That was Saturday, July 22nd. The next night we got a call that my had Dad passed away.

  • ★★★★★ a month ago

    I was at the Northeast Center (NCRBI) for slightly more than two years. I was on the ventilator unit as I did not have any neurological difficulties. Most of my experience was with the respiratory therapists and not the rehabilitation people. However, I did have some contact with the rehab people. Firstly, let me address the rehabilitation people. I found them to be caring and helpful to all the people I saw them working with. More's the pity that while they were working very hard a lot of their equipment was very old and needed maintenance and repair. It is a wonder that they produce such good works as they do. Now let me address my stay at this facility. I found the respiratory therapists and their director to be extremely dedicated and professional save one or two that were less than competent. I have no concerns about the care I received at their hands. On the other hand, the CNAs with a few exceptions were extremely mediocre in their abilities. From poor and incomplete morning care to their surly and lackluster attitudes I was not impressed. They are nowhere near the industry standard of care when it comes to the people they are charged with caring for. On numerous occasions, I let my concerns be known. Much to my dismay my concerns about care fell on deaf ears. In the 2+ years that I was at the facility the nursing supervisor never save once visited me about these issues. The only reason she visited me is that after a state inspection when I spoke to one of the inspectors about my concerns she was forced to visit me. The nursing staff is populated with some very substandard people. Again, there are some good people but they are a disappointment. One individual seemed to be the source of all the arguments. Whenever there was shouting in the hall you could bet that this person was at the center of the turmoil. One major concern is that this facility is very understaffed. So much so that on weekends some of the units have only two aides for 40 people and on several occasions, some of the units had no aides. However, whenever the Department of Health was doing an inspection the place was overrun with staff. I find the DOH to be complicit in the poor treatment of "neighbors" at this facility. During their last inspection when I spoke to one of the inspectors about my concerns vis-a-vis care when the report came out their biggest issue was incorrect use of extension cords. No patient care deficiencies were even mentioned. Another disappointment was that I was told that this was a state-of-the-art facility with Wi-Fi and modern equipment and excellent care. The equipment is antiquated and in disrepair. In the 2+ years that I was there my bed had to be replaced three times because they were so old that they did not have replacement controllers for them. they had to completely replace the bed with their own controllers. My tray tables were very difficult to wheel around because the casters were broken. Everywhere you looked there was something that needed repairing. The carpeting in the hallways was filthy and in desperate need of replacement. In the shower rooms the tubs were not working and in need of replacement. The Wi-Fi was virtually unusable in my room and I had to go to a different unit to access the Internet. During this time with my multiple complaints and concerns the administrator and his minions only visited me twice in the two years that I was there. Through the ombudsman I found out that he was in complete denial about my issues. My social worker was a very hard working dedicated person. I truly enjoyed her company. The food was not bad. I should praise the nutritionist working with me. She was great. From what I have seen if you need rehabilitation this place is excellent just don't expect very good care from the other departments except the respiratory people who as I stated are excellent.

  • ★★★★★ 2 months ago

    The care here at the facility is terrible. Some of the nurses are not that nice to the patients and guilts the paitents for ringing the bell for help. The food is terrible and the facility is not taking proper care of their paitents like they should be. Takes the nurses about a half hour to come to the patient room when they ring the bell. They are understaffed and they need to learn to act professional.

  • ★★★★★ in the last week

    I'd give less than one star if I could..deplorable!! My Dad's was there..he was left in unacceptable conditions. Numerous complaining and nothing. Extremely disappointed!!

  • ★★★★★ a month ago

    The best care around for vent care.

About Northeast Center For Rehabilitation & Brain Injury

General Information

Legal Business NameNcrnc LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 22, 2004 (13 years)
Capacity280
Residents266
Percent Occupied95%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasParti

Ratings for Northeast Center For Rehabilitation & Brain Injury

Northeast Center For Rehabilitation & Brain Injury
was reviewed by to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

March 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionEnsure residents have the right to have a choice over activities, their schedules, and health care according to their interests, assessments, and plans of care.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Northeast Center For Rehabilitation & Brain Injury require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 15min
ReportedExpected
CNA
1hr 15min
45min
ReportedExpected
LPN
25min
1hr 15min
ReportedExpected
RN
3hr 35min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

96.8%
97.9%
97.9%
97.9%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.8%
96.1%
98.0%
97.5%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
22.4%
28.8%
21.1%
21.4%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
36.3%
38.2%
36.7%
33.5%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
17.5%
11.3%
15.6%
17.7%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
44.3%
45.1%
43.0%
40.4%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
13.2%
9.9%
12.1%
8.4%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
11.0%
10.3%
6.4%
5.7%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
5.6%
4.7%
4.7%
5.0%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
12.2%
12.7%
14.4%
16.8%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
5.4%
4.4%
4.1%
2.3%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
3.6%
2.8%
1.6%
2.5%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
3.2%
2.8%
2.7%
2.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
7.5%
6.6%
4.2%
4.3%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.2%
1.6%
1.2%
1.2%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.9%
92.7%
80.8%
77.1%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.0%
92.7%
92.7%
92.7%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
-
-
-
-
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
* The data for this facility for some quarters is unavailable.
Percentage of short-stay residents who made improvements in function
25.9%
23.3%
16.7%
18.6%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
11.1%
10.3%
3.3%
10.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.0%
0.0%
0.0%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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