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North Westchester Restorative Therapy & N C

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Reviews
Overall Rating 3.3 / 5.0 ★★★★★

  • ★★★★★ 2 weeks ago

    Totally gross.nursing assistants told my father to poop in his pants when he asked to use bathroom.pulling dad out asap.and this is how they treat a person on comfort care..pigs!

  • ★★★★★ 11 months ago

    The greeting you get as you enter is always nice but the kindness ends after your first whiff of urine. The smell of urine is over powering and tells me they must be understaffed. Some parts of the facility are average at best while other areas are weathered and filthy. I noticed quite a few people wandering hallways on rainy days while on nicer days they are conducting smoking conventions outside. You would think a facility having anything to do with "restorative" or "rehabilitation" would limit smoking but I guess you spend enough time there it's not much different than prison. Some staff members and nurses are kind and hardworking while others are texting and gossiping while they should be working. Lauren and Kathleen standout as the most kind, caring and patient in the long term facility. I can't remember all their names but there were a few others that were good as well. Also, many wheelchair bound geriatric patient alone in the hallways with no staff nearby or paying attention. One day I helped an older man, who desperately needed a shower, work his cellphone to call his sister and on another day I helped a woman who's wheel chair got stuck on a metal table outside. The new bakery is nice but even the staff members working in there seem unhappy and mad whenever you ask for something. It's a nice area spoiled by staff who clearly don't like being there. I would not recommend this place to anyone I like.

  • ★★★★★ 2 years ago

    I have worked in Human Resources for over 35 years and have never seen this level of poor service. When staff are openly rude to patients in the present of administrators, it's time to start over. When the administrator Amy Elba won't see relatives of patients, even when a loved one died here, it's time to fire her! It seems others have had the same abusive experience yet nothing has changed. Why? Who is minding the store and why are they looking the "other way"? The place is dirty. Disorganized. Unprofessional. No doubt many patients leave in worst condition after leaving than when they were admitted. Check out complaints sent to the NYS Health Dept. If you're a patient have for your family and friend visit often. Also seek help from the NYS Ombudsman Program. Best recommendation is to choose another place.

  • ★★★★★ 3 years ago

    The social workers at North Westchester are hacks! We have tried numerous times to have meetings, left many messages - both voice and hand written and no one gets back to us. Donna Martin has been USELESS! She hadn't even met with a patient and said they seemed fine. The lack of help leaves themselves open to potential law suits!

  • ★★★★★ 4 years ago

    this place is not great at all. first the people in these photos are all the employees who are not really nurses. the physical therapy pictures are workers acting like residents. they do not care for the residents and false advertising, the food is poor quality.

About North Westchester Restorative Therapy & N C

General Information

Legal Business NameTreetops Rehab & Care Center
Ownership TypeFor Profit - Partnership
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareFebruary 14, 1972 (46 years)
Capacity120
Residents115
Percent Occupied96%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for North Westchester Restorative Therapy & N C

North Westchester Restorative Therapy & N C
was reviewed by to have a rating of 5 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C
North Westchester Restorative Therapy & N C has not received any fines, complaints, or inspection problems in the last 3 years.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of North Westchester Restorative Therapy & N C require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 25min
ReportedExpected
CNA
55min
40min
ReportedExpected
LPN
45min
1hr 20min
ReportedExpected
RN
3hr 35min
4hr 20min
ReportedExpected
Total Nursing

This facility also provides approximately 2hr 15min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.6%
100.0%
100.0%
100.0%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
98.5%
98.3%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
29.6%
28.6%
26.7%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
19.7%
23.3%
22.2%
19.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
30.1%
10.1%
11.6%
10.4%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
7.8%
9.1%
8.0%
10.7%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
18.5%
6.8%
3.7%
5.4%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
4.3%
5.5%
4.5%
0.0%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
1.8%
0.0%
3.4%
8.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
6.4%
4.2%
10.0%
5.0%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
0.0%
0.0%
0.0%
1.7%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
1.7%
1.5%
0.0%
0.0%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.4%
1.1%
2.4%
3.6%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.7%
1.5%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.8%
99.2%
99.6%
100.0%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
96.3%
96.3%
96.3%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
77.7%
84.6%
92.2%
89.8%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
13.2%
13.1%
9.2%
6.1%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
5.5%
1.8%
0.6%
1.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
1.4%
1.1%
0.4%
0.6%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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