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Presbyterian Home For Central New York Inc

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Reviews
Overall Rating 3.2 / 5.0 ★★★★★

  • ★★★★★ in the last week

    First visit there, I saw an overflowing garbage can in my Mother's room, and wash clothes with fecal matter on and next to the sink. I told the nurse, and she just shrugged her shoulders. Mom was private pay, which guarantees a single room, if available, but was stuffed into a tiny, rundown room with another resident whose TV was on the highest volume 24 hours a day. The staff didn't raise a finger to help. After I complained, a single room was magically available. There is one wing you never want to step foot in, the smell is so bad, it is gag inducing. The other wings looked and smelled clean. Nearly every time I visited, she smelled of urine, then she started getting UTIs. She was often dressed in ridiculous clothes that were not hers (e.g. a huge pair of bright yellowish sweat pants). All her own clothes were labelled with her name (standard policy), yet her closet was filled with other clothing. The following things disappeared in the few months she was there: top and bottom dentures, eye glasses, and an album of about 50 family photos. They did replace the teeth and glasses at no charge, but the photos? Irreplaceable. They messed up her insurance constantly and we paid thousands of dollars out of pocket. There were charges for care she was not getting. When she left before the end of the month, there was over $1,000 in overpayment and they took it. Made claims there were medical bills we had never seen, and bills the insurance would have paid if they had done the claims in a timely and correct way. The people at reception were always nice and kind. Some staff were absolutely wonderful, but more looked and acted like they would rather be anywhere else. We got my Mother out of there asap, unfortunately that was a few moths later. If you have another choice, take it. I highly recommend Masonic, which is the spectacular place she moved into. Get on the waiting list, even if you think it's too early.

  • ★★★★★ a month ago

    The staff; on the unit, nursing personnel and most definitely the two Social Workers my mom had during the 1 year (to the month) stay as a resident, was a pleasant experience for her as well as for me. It was after my mom passed and I tried to collect HER money; the same money I set aside in the Nursing Home account --- in HER name to pay for her cable, phone and any incidentals. The ONLY choice I, as having Power of Attorney rights was provided was to go through the County Surrogate court to take the necessary steps to appoint me able to have the Nursing home to release the money (heard it was a 3 month wait). I then developed that if I paid my attorney to file paperwork (Affidavit) to have the Home release the funds I could do that...immediately. While I chose the later; the Nursing Home FINANCE Office had no compassion to what happened and this is supported by FACTS (e-mails, postmarks on mailing) I have from actions they took to stonewall the release the payment for nearly a week after I provided the Affidavit. ONLY when I called to the CEO (not the Administrator) 6 days after submitting the required attorney drafted document, did I get an acknowledgement from the Finance Office; the SAME day I reached the CEO, regarding an e-mail I sent to a member of the Finance Office two days earlier. Not only did I get that same day response BUT I ALSO received any acknowledgement of my mom passing 30 plus days earlier! Really...how sincere, as the individual was prompted I'm sure to make that gesture. Again I have pieces of documentation to support these FACTS...sooo if anyone from the BOARD of DIRECTORS wants to review the facts...you have my name and the Nursing Home has my contact information...I encourage you to do so to correct a deficiency in the posture the Finance Office took to stonewall a resident's family member in SEVERAL ways..or action they did not take to make that immediate payment as well as a no response to my e-mail.

  • ★★★★★ 2 months ago

    I think this Presbyterian home is a good place for elderlys there is good care and every one there I give a big thumbs up too because, they care and they know what there doing!

  • ★★★★★ 4 months ago

  • ★★★★★ a year ago

About Presbyterian Home For Central New York Inc

General Information

Legal Business NamePresbyterian Home For Central New York, Inc.
Ownership TypeNon Profit - Church Related
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareOctober 1, 1976 (41 years)
Capacity242
Residents204
Percent Occupied84%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Presbyterian Home For Central New York Inc

Presbyterian Home For Central New York Inc
was reviewed by to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 1, 2016 - 15 months ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth Inspection1) Review the work of each nurse aide every year; and 2) give regular in-service training based upon these reviews.
DFewPotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionMake sure that each residents' abilities in activities of daily living do not decline, unless unavoidable.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionEnsure that residents with limited range of motion receive appropriate treatment and services to increase range of motion or prevent further decrease in range of motion.

June 25, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
ESomePotential for HarmHealth Inspection1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.
ESomePotential for HarmComplaint+InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionProvide a safe, clean, comfortable and home-like environment; and allow residents to use personal belongings to the extent possible.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Presbyterian Home For Central New York Inc require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 60min
2hr 30min
ReportedExpected
CNA
45min
45min
ReportedExpected
LPN
40min
1hr 15min
ReportedExpected
RN
3hr 20min
4hr 30min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 5min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.5%
100.0%
100.0%
100.0%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
99.4%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
64.2%
75.9%
70.9%
70.3%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
25.0%
26.4%
25.6%
26.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
16.7%
16.8%
18.5%
18.3%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
20.5%
20.6%
17.5%
18.3%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
16.0%
13.7%
15.0%
9.7%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
3.4%
2.3%
3.0%
9.7%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
6.2%
5.7%
4.5%
2.2%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
5.8%
3.2%
2.6%
3.3%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.6%
0.6%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
3.9%
1.1%
4.0%
0.6%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
3.9%
5.1%
5.1%
6.7%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
0.5%
0.5%
0.5%
0.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
4.4%
3.9%
2.8%
3.3%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

95.2%
97.7%
96.7%
96.8%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.5%
96.3%
96.3%
96.3%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
81.3%
80.3%
81.6%
84.9%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
4.1%
5.5%
7.3%
7.4%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
1.8%
2.6%
1.4%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
1.1%
1.5%
1.8%
1.8%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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