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Upper East Side Rehabilitation And Nursing Center

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Reviews
Overall Rating 3.8 / 5.0 ★★★★★

  • David Berov
    ★★★★★ in the last week

    I was here for 8 weeks with a broken hip and my time at the Upper East Side Rehabilitation and Nursing Center was wonderful. The staff is hard working are a bunch of good willed people with good intentions. They work as a team and make good things happen because they WANT to make it happen. The rehab is excellent and by far the best part of this establishment. My favorite activity is walking on Park Avenue and I'm so glad I'll be able to do that again. A special thank you to some of the rehab staff that helped me: Frank, Wellington, Silvio, Christina and Bessie - Marie K

  • Vending & More
    ★★★★★ a week ago

    Upper East Side is a fabulous nursing home! As we service the vending machines here I witness how each and every resident is being taken care of with all their needs. The place is always spotless clean and the staff members are so nice and friendly.

  • Larry Diamond
    ★★★★★ 2 months ago

    Have been visiting a friend almost daily and I have found the facilities and staff to first rate. A special mention of the speech therapist, Sallie, who shows a customer-centric devotion to her craft and is especially sensitive to the additional needs of patients. Kudos!!!

  • alyssa rivera
    ★★★★★ 2 weeks ago

    First off, My grandfather was in this facility for only literally a day and a half and it was a horrible experience. He was admitted to here because he was diagnosed with Stage 4 Stomach cancer and the hospital recommended for him to go to a rehabilitation center so that he can get stronger and healthier for radiation then chemotherapy. I did not like this facility from the beginning, when my family and I got there, with my grandfather, we go to the 7th floor, not one single staff is at the front desk, the emt literally had to raise their voice "IS ANYBODY HERE?!" and that's when this one guy comes . Then when he is finally admitted in the room 702, the staff IS HERE, So I asked him, can I get a diaper because my grandfather needs a diaper, he doesn't know when he has to use the bathroom and he tends to go on himself, I asked this guy literally 4 times, he tells me that he is not in charge of that and I have to wait for the other nurse to give me a diaper. Like seriously a diaper??! Nobody didn't give me a diaper until he ends up peeing on himself, I called for the nurse, ring the bell, she comes literally 15 minutes later walking slow asking "what happened", I was so frustrated and mad, this is exactly why I asked for a diaper. She had the nerve to ask me. "oh you changed him?" first off how can I change him when there is no diaper or anything. So she changes him, and I ask her," can you change his sheet because there is pee on it", so she tells me that the other nurse is going to do it. This whole time she is not doing anything. I meet with the supervisor and she tries to make it seem like this place is really good and "amazing". All of that are lies!!! The moment we got in there I already knew that they neglected all of the patients. I literally asked them when is he going to get a phone in his room?? and they said that they are going to ask the supervisor and they said that we would have to call Verizon and put it in our name. They lied to us and said that my grandfather is doing really good, when to find out they did not even check up on him!!. My uncle was there and he had to raise his voice at people because my grandfather was drenched in sweat and cold to the touch, difficulty breathing, the nurse comes in and check his vitals and say that everything looks fine and that his oxygen is "97", she slips and say that "THE EQUIPMENT IS ALWAYS BROKEN". The doctor was asked for and they said that the doctor is feeding someone, that's why he cant come, to find out there is only 1 doctor in a facility of 400 patients. They never called 911, they did not care at all, they always said they are going to call the supervisor, supervisor never came either. My sister called 911 and when the EMT came, his oxygen was "78" and the staff lied and said they noticed him like that at 6:00pm, that was a lie because they knew about it since the morning. He was rushed to the hospital where he later on died last night from pneumonia. THIS FACILITY IS TO BLAME!THEY MENTALLY ABUSE THEIR PATIENTS,PHYSICALLY ABUSE AND NEGLIGLENCE!IF YOUR FAMILY MEMBER IS THERE, TAKE THEM OUT PLEASE!!

  • Corey Harrison
    ★★★★★ 2 weeks ago

    CONT' VIA ALYSSA RIVERA... They are short of staff, short on supplies and if you ask them for a diaper, they say that they have to go downstairs because there is no diapers on this floor, the staff are extremely lazy and they do not care about none of these patients, they just care about the money!!! He was admitted at 6:00pm on September 16th,2017, so why the lady who was assigned to him,comes in here close to 9:00pm when her shift is almost ending, if I was not there, he would have been soaking in pee?!!! So the next day on September 17th,2017, my uncle is there with my grandfather, and the first thing that he notice is that my grandfather is drenched in urine, they did not change him at all and he also notices that its cold in the room but my grandfather is drenched in sweat and he is having difficulty breathing, my uncle literally had to go off and get mad, and it seemed like they didn't care, they did come though. so they take his vitals, the lady named Grace, that took his vitals slips and say "this equipment is always broken, doesn't even really work." checks his oxygen "97" ,but he is in pain so they gave my grandfather "Morphine", they do this thing when it is time to give medication they ask you to step out of the room for some reason, made me wonder if they are giving the correct medication. So my sister, his other granddaughter ends up coming to see him, he looks worst than before, his body is cold to the touch but he is still drenched in sweat and his breathing has gotten worst, so my sister calls the nurse and tells her, all she says is that she is going to call the" supervisor", supervisor never came or called back. To find out there is only 1 doctor there at this facility of 400 patients, my sister asks for the doctor and they say "he is feeding somebody right now" this whole time they keep saying oh he looks fine to me. My uncle from the beginning kept on telling them that something is wrong with his father but nobody didn't care or listen. So my sister ends up calling "911", the EMT shows up, they check his oxygen, and its "78" like are you kidding me?! The entire time his oxygen was "78". Grace his nurse lied and said she noticed this at 6:00pm, she lied because my uncle kept saying something is wrong from this morning. My grandfather was suffering from a Cardiac Arrest this whole time and this facility did absolutely nothing!! The nurse was literally running out the door with her purse and jacket leaving to go home and not caring!! If my sister was not there, no 911 would have been called. My grandfather was rushed to lenox hill hospital, they did a x-ray on him, you couldn't even see his lungs because there was so much fluid, to find out he had gotten pneumonia, the hospital gave him a C-PAP machine, he started throwing up, suffered a seizure and unfortunately passed away yesterday night on September 17th, 2017! I blame this facility the cause of my grandfathers death because if they would have rushed him to the hospital in the morning he definitely would have had more time being alive and us spending more time with him! If you care and love your family members, I highly suggest and recommend that you please take them out of this facility! This facility and the whole entire Staff, Doctor, and Supervisors does not care about these patients at all, they do not check up on them, they neglect all of them, they mistreat them, abuse them, disrespect them. So if your family members are still alive, take them out of here! This is not a place for nobody to be in! THEY NEED TO GET SHUT DOWN!

About Upper East Side Rehabilitation And Nursing Center

General Information

Legal Business NameDewitt Rehabilitation And Nursing Center Inc
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 1, 1967 ()
Capacity499
Residents460
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Upper East Side Rehabilitation And Nursing Center

Upper East Side Rehabilitation And Nursing Center was reviewed by Medicare to have a rating of 5 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 15, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.

March 19, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMake sure that doctors see a resident's plan of care at every visit and make notes about progress and orders in writing.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionEnsure services provided by the nursing facility meet professional standards of quality.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Upper East Side Rehabilitation And Nursing Center require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

1hr 55min
2hr 30min
ReportedExpected
CNA
10min
45min
ReportedExpected
LPN
55min
1hr 25min
ReportedExpected
RN
2hr 55min
4hr 35min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

98.1%
97.3%
97.3%
97.3%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.5%
99.7%
100.0%
98.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
52.4%
61.0%
62.3%
69.2%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
5.0%
6.5%
6.2%
4.8%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.6%
13.8%
16.7%
8.1%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
8.8%
8.0%
5.4%
4.9%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
22.9%
10.9%
16.4%
6.9%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
1.9%
2.0%
0.7%
0.4%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
6.0%
9.9%
10.0%
7.0%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
7.9%
5.7%
5.3%
5.9%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
30.4%
31.1%
27.8%
23.4%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
1.8%
0.6%
0.9%
0.0%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
0.5%
0.6%
0.0%
0.7%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
1.7%
2.2%
2.1%
2.3%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

87.5%
93.2%
96.4%
94.9%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.2%
88.2%
88.2%
88.2%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
43.4%
40.6%
38.7%
41.4%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
3.4%
1.2%
0.9%
1.1%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
3.8%
3.3%
2.3%
2.2%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.6%
0.5%
0.4%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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