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North Gate Health Care Facility

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Reviews
Overall Rating 2.6 / 5.0 ★★★★★

  • mary sinclairgreen
    ★★★★★ 8 months ago

    Mom was admitted and we are happy with the cleanliness and nice sitting areas and library. However, Mom is very dissapointed with the cable package and the fact there is no local broadcast channels. She was an avid fan of the HALLMARK channedl and the old movie channel, however, these are not available. No broadcast for the fund sitcoms and series, just lots of sports, reality shows and PG rated stuff..unsettling to her. She is 96 and TV is a great passtime for her. No thought was given to the content of the cable package they charge 30 dollars a month for...

  • laurel honza
    ★★★★★ a year ago

    Both of my parents were/are there. Their dementia unit is second to none! The nursing staff is compassionate and they love the patients. They do the ladies nails, sing, play ball, bingo...not to mention taking care of the not so fun stuff involved with elderly dementia patients. I'm a fan and eternally greatful for the past seven years of care my parents, the Goodwin's, have had there!

  • Maria Coppola
    ★★★★★ 10 months ago

    This place has been absolutely horrible. My relative has never been as neglected. He has been left in a dirty bed over night, not been provided scheduled physical therapy for weeks on end, and has been left in his bed for days. The staff clearly does not care and when I called to complain I spoke to Robert, a clearly bored supervisor who also does not care. If you love your relative, go elsewhere.

  • Jump Street
    ★★★★★ a year ago

    My mother was prematurely discharged from this facility without equipment, medication, or oxygen, and without notification of her right to appeal early discharge with Medicare. I was suddenly left with an elderly person who could not walk, with no equipment, and it took weeks to get home care set up, during which time I was up 24 hours per day just to get her to the bathroom. I am told Northgate is not the worst of the worst, but they are certainly far from the best. My mother also contracted MRSA, and congenital heart failure, while at Northgate due to poor care and withheld oxygen, despite her doctors orders, in regards to multiple health conditions which Northgate couldn't even keep track of. They never spoke to her primary doctor of 15 years, and failed to give her low blood pressure medication for weeks, which prevented any standing therapy for over a week (which was the purpose of her being there to begin with). When the other patient in the room reported MRSA (after a sudden decline which required hospital care), I requested a MRSA test for my mother, was told it had been done, and that the results were negative. Later, after reviewing the medical records (which the facility illegally withheld on the day of premature discharge), I found no MRSA test had been done. Meanwhile, my entire family was ill, with everything from severe pink eye to body rashes. There is no telling how many people we spread MRSA to, accidentally. I filed formal complaints with Medicare and the NY Dept of Health. Quite frankly, they will do nothing and won't tell you the results of their alleged investigation, which basically means there is no investigation and no oversight. So, buyer beware........There are better facilities closer to Buffalo, but for those of us in the Northtowns, it could be a fatal mistake to select the nearest facility. My mother is still struggling to recover months later, when her recovery immediately after surgery was excellent. Always do research and do not sign any legal papers or allow your loved one to sign legal papers (which will literally sign your life away). The entire financial process at Northgate is disreputable, bordering on fraud. Also, the doctors associated with this organization take extensive liberties. The goal is to get those on Medicare/Medicaid (which is over 50% of the clientele) out any time there are private pay patients who could take the rooms. So, they will prematurely discharge. I also believe records were falsified in order to justify premature discharge, including changing medical readings on blood pressure, and removing entries regarding bed sores and pre-pneumonia resulting from poor care.

  • Jennifer Shields
    ★★★★★ 2 years ago

About North Gate Health Care Facility

General Information

Legal Business NameNorth Gate Health Care Facility LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJanuary 1, 1982 (36 years)
Capacity200
Residents184
Percent Occupied92%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for North Gate Health Care Facility

North Gate Health Care Facility
was reviewed by Medicare to have a rating of 4 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

April 7, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintEnsure that residents are safe from serious medication errors.
DFewPotential for HarmComplaintImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

November 16, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
DFewPotential for HarmComplaint+InspectionLet residents refuse treatment, refuse to take part in an experiment, or formulate advance directives.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionConduct initial and periodic assessments of each resident's functional capacity.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of North Gate Health Care Facility require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 45min
2hr 40min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
50min
1hr 5min
ReportedExpected
RN
4hr 45min
4hr 25min
ReportedExpected
Total Nursing

This facility also provides approximately 50min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.4%
100.0%
100.0%
100.0%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
16.7%
9.1%
4.3%
13.8%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
14.6%
14.9%
14.4%
17.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
18.7%
21.8%
19.8%
10.9%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
11.9%
16.7%
13.3%
12.8%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
11.5%
15.1%
13.2%
5.5%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
0.0%
0.0%
0.0%
0.0%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
5.0%
5.8%
5.3%
1.9%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
4.7%
1.4%
2.1%
1.4%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
1.9%
3.2%
2.6%
5.1%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
0.6%
1.9%
4.0%
5.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
1.4%
0.6%
2.0%
3.3%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.2%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

97.9%
98.8%
99.7%
99.7%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.5%
98.8%
98.8%
98.8%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
50.3%
46.8%
41.6%
44.3%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
1.8%
0.0%
0.0%
0.6%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
2.8%
1.9%
3.5%
3.3%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
2.0%
1.9%
1.4%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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