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Aurelia Osborn Fox Memorial Ho

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • ★★★★★ 2 months ago

    I'm not one for angry and negative reviews, but almost a half a year later and I'm still furious just thinking of this place. They were poor in practice, clumsy, gave me a bad diagnosis, and refused to answer any of my questions about it. Instead they responded with "I know it's hard to hear." As if I were a small and stupid child. They took my blood incorrectly and had to do it again, leaving a terrible bruise and soreness for weeks on one arm. If that weren't enough, they ended up losing the blood sample I needed results from in the end. To top it all off, they charged me heavily for the blood work they did completely wrong and then lost. The fee was in the high hundreds of dollars. WITH insurance helping out. I called to explain the unfair bill, and they acted polite on the phone when they finally answered on the tenth try. But in reality, a couple weeks later nothing changed; they only sent me a second reminder and another bill magically came up for almost a hundred dollars on seemingly made up things. I'd sooner suffer weeks of pain than go back to this horrible place. I would recommend the same to anyone.

  • ★★★★★ 5 months ago

    it had to do with my husband when they were getting ready to draw blood my husband told the gentlemen nurse that its usually hard to draw from him and he showed him the area where it usually worked. the nurse responded "i've been drawing blood for a long time and i think i know how to do it" end result; he ended up taking it from where my husband had shown him in the first place. I, Loretta, responded "it appears someone has a power issue here" In our opinion there was no need for his poor attitude.

  • ★★★★★ 8 months ago

    I just had surgery at AO Fox and the level of care was amazing. The nurses were great and informative, and incredibly friendly, keeping my mind off of the nerves of surgery. I had some trouble feeling well enough to leave after surgery, and in spite of being the last patient of the day, I was never rushed, and they did everything they could to make me feel comfortable before leaving. This was all on top of making sure that I had all of the information that I needed. To top it all off, the nurse called me the next day to check in, making sure that everything was going smoothly.

  • ★★★★★ 6 months ago

    Doesn't even deserve one star. Brought my daughter in for a 102 fever which is dangerous for her age just to wait five hours and get no answers. Took her to her pediatrician two days later and her ear (which they checked) was bright red! Her pediatrician was not happy that they did not catch that. I will never take my child there again.

  • ★★★★★ 8 months ago

    Been in waiting room for 3 hours ....terrible service and very unprofessional ...I'm pretty sure they don't know what they're doing or just don't care about the way people feel that are in their waiting room....there is no way anyone should wait this long in the Damn ER. Any other walk in clinic could have probably taken care of me by now. This is ridiculous.

About Aurelia Osborn Fox Memorial Ho

General Information

Legal Business NameAurelia Osborn Fox Memorial Hospital Society
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareMarch 21, 1967 ()
Capacity130
Residents127
Percent Occupied98%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalYes
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Aurelia Osborn Fox Memorial Ho

Aurelia Osborn Fox Memorial Ho
was reviewed by to have a rating of 1 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

September 29, 2016 - 14 months ago

 Residents AffectedSeveritySource/TypeDescription
---Payment DenialPayment denial for 54 days
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmHealth InspectionKeep all essential equipment working safely.
DFewPotential for HarmHealth InspectionProvide housekeeping and maintenance services.

August 20, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
KSomeImmediate JeopardyHealth InspectionSet up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action.
KSomeImmediate JeopardyHealth InspectionMake sure that the facility is administered in an acceptable way that maintains the well-being of each resident .
KSomeImmediate JeopardyHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
ESomePotential for HarmHealth InspectionKeep each resident free from physical restraints, unless needed for medical treatment.
ESomePotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
ESomePotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
DFewPotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
DFewPotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Aurelia Osborn Fox Memorial Ho require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 35min
ReportedExpected
CNA
50min
40min
ReportedExpected
LPN
25min
55min
ReportedExpected
RN
3hr 30min
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 20min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

100.0%
100.0%
100.0%
100.0%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
100.0%
100.0%
100.0%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
62.0%
61.1%
58.8%
59.3%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
12.6%
13.8%
13.2%
14.4%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
20.5%
26.3%
19.0%
8.3%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
7.6%
9.0%
9.0%
7.7%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
9.8%
12.5%
12.6%
7.2%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
3.9%
4.3%
3.5%
3.8%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
7.6%
9.8%
9.0%
8.7%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
6.1%
2.0%
4.5%
6.5%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
0.0%
0.0%
0.0%
0.0%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
2.5%
2.4%
3.6%
3.5%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
2.5%
6.5%
6.2%
5.9%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.5%
3.1%
3.6%
4.1%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.8%
0.8%
1.8%
1.7%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

98.4%
98.3%
100.0%
97.2%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.1%
98.3%
98.3%
98.3%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
92.2%
76.6%
71.2%
76.9%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
23.4%
16.7%
10.9%
5.9%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
2.0%
2.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
3.0%
2.9%
1.2%
0.0%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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