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The Grand Pavilion For R & N At Rockville Centre

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Reviews
Overall Rating 3.6 / 5.0 ★★★★★

  • Allison Zoppel
    ★★★★★ in the last week

    My dad is at Grand Pavilion. He is having a wonderful experience. The nurses and aides are helpful and caring. The food is great. Mark the concerige takes care of everything you need to make the patients happy. Samantha our social worker has really taken care of dad. Physical Therapy has worked with him to walk again. I can't ask for anything more. Thank you Grand Pavilion!!

  • Jennifer Anthony
    ★★★★★ 3 weeks ago

    The Grand Pavilion is a fantastic facility to have a loved one stay and get well. My father was here in 2015 and returned this past July 2017. Dad calls the grand pavilion his home. The staff is very attentive to his needs as well as his well being. With all the homes one can look at The Grand Pavilion is the best. There is so many to look at but when it comes to your loved one you can't pick a better place then the Grand Pavilion. My father calls the Grand Pavilion home and rehab work

  • Mike Tess
    ★★★★★ 2 months ago

    This facility has recently undergone a major renovation and makeover which prompted me to contact them and volunteer my services as part of a therapy dog team that visits with patients, staff and their families (my golden retriever has been trained, evaluated, tested, certified, registered and is insured to do this type of work. We also work at a nearby major hospital in oncology, pediatrics, geriatrics and other departments). I am an outside, impartial observer and read some older reviews and I wanted to add my current unbiased review. Each floor has very large and sunny common areas for the patients/residents' activities, etc. The patient rooms are larger than what one might find in a hospital setting and also updated and well lit. The whole facility is fashionably decorated, including the hallways and reception area/lobby. The facility is VERY clean including patient rooms, bathrooms, common areas. Trust me, my dog means every thing to me and if there was one issue regarding cleanliness we would not visit. When we visit I spend a lot of time sitting and talking with the patients/residents and their families and haven't heard (or overheard) any complaints, actually just the opposite. There is an activities coordinator and a calendar of events. I have found the staff to be very friendly, happy and very attentive to the residents. Like another reviewer commented, I can understand how the staff can begin to feel like family, many are that warm and friendly. I can not comment on the eating areas or rehab areas since we do not visit those areas but the same level of quality should follow suit as the other areas. Good health, Mike and Gracie

  • Tricia Knight Barnett
    ★★★★★ 3 months ago

    My mother has been at The Grand Pavilion for three months recovering & learning how to walk again & regain her strength. We were so happy to find a place so wonderful! The facility is cheerful with plenty of activities. More importantly, though, is the staff. They are kind, personable, professional & skilled at each of their jobs. My mother has grown to love them all & they love her as well! Thank you to the concierge Marc, all our first floor nurses, the OT/PT team & the events staff who kept us all entertained & my mother happy. We are happy to be bringing mom home but will miss all our new friends here at GP.

  • jill mcIntosh
    ★★★★★ in the last week

    Great experience! Both their OT and PT Departments are exceptional. The entire GP team is well educated and they provided me with great patient care, every single one of them was extremly congenial and I am greatly appreciative for the care I recieved.

About The Grand Pavilion For R & N At Rockville Centre

General Information

Legal Business NameRockville Operating LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJune 22, 1970 (48 years)
Capacity158
Residents149
Percent Occupied94%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for The Grand Pavilion For R & N At Rockville Centre

The Grand Pavilion For R & N At Rockville Centre was reviewed by Medicare to have a rating of 2 out of 5 stars.

About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

July 27, 2016 - 1 year ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionHave enough nurses to care for every resident in a way that maximizes the resident's well being.
ESomePotential for HarmHealth InspectionDevelop a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
DFewPotential for HarmHealth InspectionEnsure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.
DFewPotential for HarmHealth InspectionMake sure that a doctor approves a resident's admission in writing and that each resident remains under the care of a doctor.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionAllow residents the right to participate in the planning or revision of care and treatment.
BSomePotential for Minimal HarmHealth InspectionGive residents a notice of rights, rules, services and charges.

May 20, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintProvide activities to meet the interests and needs of each resident.
DFewPotential for HarmComplaintProtect each resident from all abuse, physical punishment, and involuntary separation from others.

July 28, 2015 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionEnsure that a nursing home area is free from accident hazards and provide adequate supervision to prevent avoidable accidents.
DFewPotential for HarmHealth InspectionAssist those residents who need help with eating/drinking, grooming and personal and oral hygiene.
DFewPotential for HarmHealth InspectionEnsure each resident receives an accurate assessment by a qualified health professional.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of The Grand Pavilion For R & N At Rockville Centre require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 40min
ReportedExpected
CNA
50min
45min
ReportedExpected
LPN
40min
1hr 20min
ReportedExpected
RN
3hr 45min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 1hr 10min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.6%
91.7%
91.7%
91.7%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.7%
94.5%
95.7%
98.3%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
-
60.0%
70.8%
76.3%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
* The data for this facility for some quarters is unavailable.
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.5%
12.5%
13.0%
11.3%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
27.6%
11.8%
30.0%
16.3%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
14.0%
12.1%
12.3%
12.9%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
25.3%
20.8%
17.4%
10.1%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
2.7%
0.0%
1.1%
0.0%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
10.0%
18.5%
15.7%
9.4%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
9.7%
8.8%
9.4%
8.1%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
1.0%
4.8%
6.3%
0.9%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
2.7%
0.0%
0.9%
0.0%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
0.9%
2.7%
2.6%
0.9%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
3.5%
1.2%
3.1%
1.4%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.9%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

71.0%
75.3%
74.0%
64.2%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
64.0%
69.9%
69.9%
69.9%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
53.8%
58.7%
59.2%
56.4%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
9.6%
5.1%
3.8%
3.9%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
2.6%
1.9%
2.6%
2.1%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
0.6%
0.2%
0.7%
0.7%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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