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Sunharbor Manor

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Reviews
Overall Rating 3.0 / 5.0 ★★★★★

  • Carolyn Candela
    ★★★★★ 4 months ago

    My father was a resident at Sunharbor Manor for 3 months following a fall/broken leg. During this time, he was non-weight bearing and dependent on staff for grooming and toileting. The employees on 2 South did a great job meeting his needs, they were prompt, attentive and affable. The nurse manager and nurses always took time to answer my questions. A Nurse Practitioner visited daily, all of my concerns were addressed in a timely fashion. My dad went to physical therapy 5 days/week and I am forever grateful to this wonderful group of people for their inspiration and patience. No matter how slow my father's progress, the PT team remained optimistic and encouraged him to work within his limitations. Thanks to their hard work and positive attitudes, my father is home and able to get from bed to chair to commode, with assistance. I found the Social Work department to be diligent and adept at ensuring interdisciplinary collaboration. The facility is clean and appears to be well maintained. Additionally, I was pleasantly surprised at the amount of activities going on, music, bingo, poker nights, to name a few.

  • Lee Stone
    ★★★★★ 6 months ago

    My mother is currently at Sun Harbor. Some staff is excellent while others have been very difficult. Most of the issues have been with the overnight staff, the other has been with the morning crew not always insuring that she is prepared for the day to receive her much needed occupational and physical therapy. I will be monitoring closely over the duration--hopefully things will improve so that I can give a better review. Sun Harbor has been responsive recently. I have added an extra star as a result. I am currently awaiting the response of the medical team to my mother's condition and will edit this review based on the outcomes. I am optimistic!

  • Michael Gray
    ★★★★★ 4 months ago

    My mother is currently in this facility after a hip replacement. I am writing this so that perhaps someone will read it and go tend to her as making phone calls to the nursing unit has not worked this morning and maybe the owner reads these reviews daily. It is May 20th..my mother is in bed 103. No one has helped her get out of bed to use the bathroom since she got there last night. They put a bedpan under her....she has just had hip surgery and the bedpan is causing pain. They did not take her teeth out at night when she fell asleep. There is trash on the floor in the hallways.....The owner of this facility needs to send someone to tend to my mother NOW!!!!!!

  • Lisa Anne
    ★★★★★ 8 months ago

    I give this place no stars if I could. My mother stayed here and from this experience I will never put her in a facility again after surgery. I rather pay someone to stay with her at home then what she experienced here. The staff takes forever to get to her. they seem like they cant be bothered. they left my mothers expensive dentures in the sink all night cause she believes the aid was rushing her to go on her break. the night aids are awful. Even the maintience is slow to get things done. I went with this place because the surgeon recommended it.

  • Ray Fontanes
    ★★★★★ 6 months ago

    Ugh. Dated. Watch out for injections in the night. Plumbing is messed up. Understaffed. Stay away from this place for rehab. Actual time receiving PT was only 20 minutes per day.

About Sunharbor Manor

General Information

Legal Business NameSunharbor Acquisition I LLC
Ownership TypeFor Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareJuly 15, 1975 (42 years)
Capacity266
Residents238
Percent Occupied89%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsBoth
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasYes

Ratings for Sunharbor Manor

Sunharbor Manor
was reviewed by Medicare to have a rating of 3 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

February 11, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.
DFewPotential for HarmHealth InspectionEnsure that each resident's 1) entire drug/medication regimen is free from unnecessary drugs; and 2) is managed and monitored to achieve highest level of well-being.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.

February 25, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionMaintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionMake sure that a working call system is available in each resident's room or bathroom and bathing area.
BSomePotential for Minimal HarmHealth InspectionDevelop policies and procedures for influenza and pneumococcal immunizations.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Sunharbor Manor require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 20min
2hr 40min
ReportedExpected
CNA
55min
45min
ReportedExpected
LPN
50min
1hr 20min
ReportedExpected
RN
4hr 5min
4hr 45min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

92.8%
91.8%
91.8%
91.8%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.8%
97.8%
97.2%
95.6%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
73.4%
72.6%
80.6%
83.3%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
13.8%
14.7%
14.9%
14.0%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
12.2%
4.0%
8.4%
1.2%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
8.7%
9.0%
10.3%
9.4%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
10.5%
7.7%
11.2%
5.3%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
4.7%
6.1%
6.4%
6.6%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
8.7%
5.7%
7.4%
5.6%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
15.9%
13.3%
14.2%
10.0%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
87.5%
84.5%
77.8%
72.9%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
6.5%
5.6%
8.5%
6.1%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
3.2%
4.4%
4.5%
2.7%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
3.5%
2.4%
3.0%
3.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
0.0%
0.0%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

85.9%
89.2%
89.1%
86.0%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.8%
94.2%
94.2%
94.2%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
52.7%
54.4%
56.3%
54.2%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
28.8%
31.6%
34.3%
33.9%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
0.3%
0.3%
0.3%
0.3%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
3.0%
2.3%
1.6%
1.9%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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