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Baptist Health N & R

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Reviews
Overall Rating 2.2 / 5.0 ★★★★★

  • Dan Wander
    ★★★★★ 3 weeks ago

    If you love your family member, do NOT use this place! My mother has Alzheimer's and was in assisted living in a lovely home, fell and broke her hip, had surgery, came here for rehab. 1. After a few days, I noticed she was in the same clothes, so I asked why, they said we didn't give them any other clothes....so, no one bothered to call and ask us to bring her more clothes? So when or IF they bathed her, they put the same dirty underwear back on her? I'm guessing they did not bathe her. We actually brought her there with 4 changes of clothes. Multiple calls to try to have them find the clothes would go unreturned. Then I got the run around. Ultimately we just brought over more clothes, no apology or anything from them. 2. They were only giving her pain medications 'as needed', which is not appropriate for patients with Alzheimer's because they can't connect pain with asking for medication, so we asked them to simply prescribe it at appropriate intervals and give it without her having to ask. At age 85, we aren't really concerned about her becoming an opioid addict. They did this, but then dropped the pain med without consulting us, her health care proxy and power of attorney. 3. We would be there to visit, press the help button so she could use the bathroom, 15 to 20 minutes later, we would have to go to the desk to make someone come and help. 4. They would have her just sitting in a wheelchair without a safety belt. 5. We all know that after an injury/surgery that elevation is a basic part of aftercare treatment, right? Well this place didn't, this REHAB place! Also due to the hip injury, when laying in bed, she should have had a pillow or prop placed on her leg to prevent crossing at the ankles, they didn't. Even after both of these things were noted, still this was not done! 6. Despite repeated requests from her actual doctor for her records while there, they still have not provided them. 7. They, without telling her healthcare proxy or her power of attorney, took her off her medication to treat the psychotic symptoms she has from Alzheimer's (never had them before the Alzheimer's kicked in). So, she is now having those symptoms once again so we have to get that medication started back up and back to a therapeutic level now that we have pulled her out of there. When we pulled her out, they were offended and tried to stop us, no way in hell was she staying in there. She is back in her assisted living home where they take fantastic care of her. We hope to get her back to her mental status prior to Baptist health. Do not send your loved ones here. My wife posted a review very similar to this on their website, which, along with only two other reviews, both very negative, are no longer there.

  • Carol Burroughs
    ★★★★★ 6 months ago

    Charged for tier 2 care yet barely received tier 1 care. Housekeeping and laundry service poor at best. Staff is mostly per diem with little concern about patients well being. High staff turn over. Seemed to be little communication between shifts of nurses and aides. Money and personal items went missing too often.

  • Maria Bollacker
    ★★★★★ 2 years ago

    My mother is approaching the end of her life and is in this facility on Hospice. I do not know if that is the difference; however, I have not met any aide, nurse or any other staff that has not been courteous, kind, and extremely helpful even going out of their way to make US comfortable as we visit mom. There are several locations on the grounds where you can have private visits or even family dinners with your family member! We are on N2 and there are several nurses and aides with whom we are very appreciative and comfortable knowing our mom is in great hands. Thank you to the best nursing facility that I have experienced thus far.

  • Nick Papa
    ★★★★★ a year ago

    Terrible service. My grandmother took a fall yesterday trying to help the person in the bed beside her, because she pressed the help button but no one came. Today, my grandmother had to go to the bathroom so we pressed the help button. 15 minutes went by and many doctors / nurses walked by, the light was on outside the door, yet no one came in. We had to actually go to the desk and ask for assistance. Terrible terrible service. ALL OF THIS AND TODAY they never even offered nor brought her breakfast or lunch. Terrible place. Do not bring your loved ones here.

  • Susan Sullivan
    ★★★★★ a year ago

    My mother was molested here,developed a bed sore the size of your fist...most of the staff never made eye contact. .sadly my family left her there in this god forsaken place to die in the same room..in the same bed she was molested in.

About Baptist Health N & R

General Information

Legal Business NameBaptist Health Nursing & Rehabilitation Center Inc
Ownership TypeNon Profit - Corporation
Changed Ownership In The Last 12 MonthsNo
First Accepted MedicareNovember 9, 1977 (40 years)
Capacity262
Residents253
Percent Occupied97%
Program ParticipationMedicare And Medicaid
Resident And Family CouncilsResident
In HospitalNo
Continuing Care Retirement CommunityNo
Special Focus FacilityNo
Auto Sprinkler System In Required AreasParti

Ratings for Baptist Health N & R

Baptist Health N & R
was reviewed by Medicare to have a rating of 2 out of 5. About Medicare Ratings
Overall Rating
Health Inspections Rating
Quality Measures Rating
Staff Rating
RN Staff Rating

Overall Ratings of New York Nursing Homes

Fines, Complaints, and Inspection Problems in the Past 3 Years

Compare The Number of Problems

Types of Problems at Nursing Homes

Some issues within a nursing home are much more severe than others. Medicare evaluates each problem based on 2 scales: the number of residents affected by a problem and the severity of the potential or actual harm to residents based on the problem. We have color coded the matrix below to make it easier to pick out the more severe problems. In general, orange and red issues related to the treatment of a resident are considered substandard quality of care.

  Residents Affected
Severity of the Deficiency Few Some Many
Immediate jeopardy to resident health or safety J K L
Actual harm that is not immediate jeopardy G H I
No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
No actual harm with potential for minimal harm A B C

May 9, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
DFewPotential for HarmHealth InspectionGive each resident enough fluids to keep them healthy and prevent dehydration.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.
DFewPotential for HarmHealth InspectionImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

February 23, 2016 - 2 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

May 13, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
DFewPotential for HarmComplaintDevelop and implement policies for 1) screening and training employees; and the 2) prevention, identification, investigation, and reporting of any abuse, neglect, mistreatment and misappropriation of property.
DFewPotential for HarmComplaint1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents.

March 5, 2015 - 3 years ago

 Residents AffectedSeveritySource/TypeDescription
ESomePotential for HarmHealth InspectionProvide care for residents in a way that maintains or improves their dignity and respect in full recognition of their individuality.
ESomePotential for HarmHealth InspectionHave a program that investigates, controls and keeps infection from spreading.
ESomePotential for HarmHealth InspectionPrepare food that is nutritional, appetizing, tasty, attractive, well-cooked, and at the right temperature.
CManyPotential for Minimal HarmHealth InspectionProvide housekeeping and maintenance services.
DFewPotential for HarmHealth InspectionStore, cook, and serve food in a safe and clean way.
DFewPotential for HarmComplaint+InspectionProvide necessary care and services to maintain or improve the highest well being of each resident .
DFewPotential for HarmHealth InspectionGive the right treatment and services to residents who display physical or psychosocial problems adapting to changes in circumstances.
DFewPotential for HarmHealth InspectionProvide care by qualified persons according to each resident's written plan of care.
DFewPotential for HarmHealth InspectionGive residents proper treatment to prevent new bed (pressure) sores or heal existing bed sores.
DFewPotential for HarmHealth InspectionEnsure residents maintain acceptable nutritional status.

Staffing Levels Per Resident per Day

Medicare determines the expected staffing time per resident per day depending on level of care the residents of Baptist Health N & R require. It is important to compare the reported time to expected time for a single facility instead of comparing the amount of time per resident of two facilities. Learn why.

2hr 15min
2hr 25min
ReportedExpected
CNA
1hr 10min
40min
ReportedExpected
LPN
35min
1hr 5min
ReportedExpected
RN
4hr
4hr 10min
ReportedExpected
Total Nursing

This facility also provides approximately 35min per resident per WEEK of physical therapist time.

Quality Measures for Long Stay Residents

99.6%
99.2%
99.2%
99.2%
96.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.7%
94.6%
96.8%
98.2%
95.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
58.9%
51.8%
59.3%
55.6%
49.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of low risk long-stay residents who lose control of their bowels or bladder
21.4%
20.0%
21.1%
22.7%
16.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antianxiety or hypnotic medication
28.5%
16.4%
23.1%
24.7%
16.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose ability to move independently worsened
16.9%
14.7%
15.3%
17.2%
14.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who received an antipsychotic medication
24.9%
17.2%
12.2%
13.6%
14.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents whose need for help with daily activities has increased
5.3%
2.8%
3.3%
3.8%
4.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who self-report moderate to severe pain
10.2%
13.6%
9.5%
7.3%
6.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who lose too much weight
3.9%
7.5%
7.2%
6.5%
7.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of high risk long-stay residents with pressure ulcers
5.4%
5.2%
3.3%
6.3%
9.4%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who have depressive symptoms
2.6%
1.4%
1.8%
0.0%
3.8%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a urinary tract infection
6.1%
4.5%
4.1%
3.1%
2.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents experiencing one or more falls with major injury
2.1%
2.9%
3.9%
3.0%
2.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents with a catheter inserted and left in their bladder
1.3%
0.4%
0.0%
0.0%
1.0%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of long-stay residents who were physically restrained

Quality Measures for Short Stay Residents

51.5%
76.1%
91.5%
89.0%
81.3%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
94.7%
77.1%
77.1%
77.1%
82.6%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
76.3%
72.9%
71.9%
71.8%
66.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who made improvements in function
12.0%
11.6%
13.5%
17.5%
11.5%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who self-report moderate to severe pain
0.0%
0.0%
0.0%
0.0%
1.9%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents who newly received an antipsychotic medication
1.5%
0.9%
1.8%
1.9%
1.1%
Q4 2015Q1 2016Q2 2016Q3 2016NY
Percentage of short-stay residents with pressure ulcers that are new or worsened



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